Manager Service IT Service Management

HUSNAIN JAVAID

IT SERVICE/ASSET MANAGEMENT CONSULTANT

HP Service Manager Certified

Contacts:

+923******** WHATS APP Contact: +971-**-*******, ********@*****.*** LinkedIn: http://www.linkedin.com/pub/husnain-javaid/21/797/575

Address:

319-C Faisal Town Lahore Skype ID: husnain12320

PROFILE SUMMARY

A Senior IT Service/Asset Management Consultant working since 2006 with various clients and challenging environments in HP BTO products. Extensively worked/managed various HP Service Manager modules, Service Desk/Service Catalog, Incident Management, Problem Management, Inventory / Configuration Management Change Management, SLA Management, both in code(legacy SM Version) and codeless mode (Process Designer). Worked extensively in IT Asset Management realm such as Workflow designing, Asset Life Cycle Management, Finance Management, Federation (integration with related HP Tools). Good communication, presentation, and aesthetic skills. Quick learner with leadership skills and I have a strong ability to work independently as well.

TECHNICAL EXPERTISE

HPSM Implementation and Configuration both in Code and Codeless Mode

Process Designer, Smart Analytics

Asset Portfolio Management, Create Wizards, Action Scripts, Using Asset Manager Designer

Integration of HP Asset Management with UCMDB, SM and using Connect-IT

Discovery, virtualization, and software license compliance

Manage Vendors, Contracts and IT Standards in Asset Management

Document Engine (Objects, Process, States)

RAD Scripting / RTECalls, Wizards, JavaScript

HP Products and Third party tools integration (TeMIP, OMU, NNMi, Connect-IT, UCMDB, HP-Asset Manager)

Application Upgrades (SC6.2, SM7.0, SM 7.1, SM 9.2, SM 9.3x, SM 9.4x)

Creation of own modules through Document Engine

Notification module with Service Manager JavaScript through HTML Templates

EDUCATION

B.S in Computer Science (Honors)

2002-2006

Punjab University College of Information Technology

Lahore, Pakistan

CGPA: 2.9 / 4

CERTIFICATIONS

HP Accredited Integration Specialist Service Manager (92%)

HP Certified Professional in OpenView-TeMIP (87%)

HP Certified Professional in System Administration of HP-UX (94%)

TRAININGS

5 day HP Training on HP Service Manager 9.41 Technical Awareness

5 day HP Training on PD 370- Using and Configuring Process Designer

5 Day Technical Awareness on HP Asset Manager 9.40

5 day HP Training on UD120- Universal discovery 10.x essentials

5 day HP Training on SM220, HP SM Integrations.

5 day training, upgrading from SM 9.2 to 9.3

5 day advance training for HP Service Manager 9.2

5 day Training for HP Service Catalog implementation for SM 7.11, SM 9.2

Advance Training for HP Service Manager 7.11

5 day Training for CCRM 9.0 which included SM 9.2, UCMB, Release Control and Operations Orchestration

5 day Training for HP Service Centre Migration to SM 7.11, SM 9.2

5 day advance training for Service Manager 7.1

OV TeMIP Expert (U5021S) 5 days extended training, attended at 450-Alexander Road Singapore

2 days introductory training for OV Operations, Performance Insight, Network Node Manager and Service Information Portal

Extended UAT and Product Knowledge Sessions in PMCL Pakistan for OV-Products such as Service Center, Asset Center, Operations, Mind storm and Service Information Portal

Cisco Certified Network Associate from CORVIT Pakistan

PROFESSIONAL EXPERIENCE

Senior ITSM Consultant (Freelance)

PSC VOSTOK, Russia

https://en.vostok.ru/

Oct 2016 – Present

Responsibilities

Plugging the gaps that has happened with the initial implementation of client’s HP Service Manager. Working on latest version of 9.40 fixing the implementation that has went wrong before.

Enterprise Management (HP BTO Products) Consultant

Emitac, United Arab Emirates

www.emitac.ae

Nov 2012 – Apr 2016

Responsibilities

I have worked with Emitac Enterprise Solutions since November, 2012 as Senior Enterprise Management Consultant on HP BTO Products. This was my job in Dubai, United Arab Emirates. During my employment, I have worked in various projects which are listed below with my professional involvement in them.

Projects

HP Service Desk 4.5 Migration to HP Service Manager 9.3x at emirates Airlines

Nov 2012- Mar 2015

Emirates Airlines wishes to upgrade their current HP Service Desk system to latest release of HP Service Manager. I have been extensively involved in;

Major Accomplishments:

Requirement Gathering workshops for each module of HPSM. The design documents were prepared in result to cater for all requirements.

HP Service Desk CMDB Migration to Service Manager. After the extensive requirements session, the CI’s were migrated from SD to Service Manager. I was involved in doing the category mapping, fields mapping and CI Migration from Service Desk to Service Manager.

One of the main features of this project is to not only migrate Service Desk to Service Manager, but to use the functionalities/workflows of HP Service Manager 9.3x. During the course of development, I have couple of times upgrade HPSM System to new release of HPSM Updated release.

Integrations of HPSM System have been enabled between HPSM and UCMDB using the LW-SSO.

Knowledge Management implementation with help of newly released Process Designer Content Pack 3.

Change Management implementation with help of newly released Process Designer Content Pack 3.

Implemented SLM module for Emirates Airlines.

Consolidate and streamline procurement processes

Asset Management to UCMDB integration for asset containment.

HP Service Manager 9.32 Implementation at Jumeirah Group Hotels

Apr 2014- Nov 2014

Jumeirah Group of Hotels was looking to implement HP Service Manager for their various hotels. I was part of the teams who designed the solution, lead and implement the client requirements.

Major Accomplishments:

SRC Portal Configuration according to client requirements.

SRC Portal was branded with user buttons and images.

Change and Request Management was configured.

Integrations of HPSM System have been enabled between HPSM and UCMDB using the LW-SSO.

Knowledge Management implementation with help of newly released Process Designer Content Pack 3.

Change Management implementation with help of newly released Process Designer Content Pack 3.

HP Service Manager 9.33 at Al-Ghurair

Aug 2014- Nov 2014

Al Ghurair was looking for robust solution for their help desk and wanted us to implement HP Service Manager/UCMDB for their various clients. I was leading the team who designed the solution, and now leading the implementation to meet the client requirements.

Major Accomplishments:

Conducted various client workshops to capture the information.

Mapped client requirements to OOB working of the system and was part of various demonstration sessions.

SRC Portal Configuration according to client requirements.

SRC Portal was branded with user buttons and images.

Change and Request Management was configured.

OOB Incident and Interaction workflow configuration based on new Process Designer Workflow.

HP Service Catalog Implementation at EmaraTech

Mar 2015- Dec 2015

EmaraTech was looking for robust solution for their ISO Enabled User Access Security forms and selected HP SRC Module to implement these requirements. I analyzed, designed and implemented the User Access forms.

Major Accomplishments:

This was the first the ISO based security forms were implemented in any of the clients in UAE.

Mapped client requirements to OOB working of the system and was part of various demonstration sessions.

SRC Portal Configuration according to client requirements.

Both cart and request level approvals were included to facilitate the client’s requirements.

OOB Incident and Interaction workflow configuration based on new Process Designer Workflow.

HP Service Manager, SI

Multilynx, Pakistan

www.multilynx.pk

Oct 2006 – Oct 2012

Responsibilities

My first job where started out as a first level support engineer and then gradually became an independent deployment consultant. I started out as first level support engineer for HP Related Products such as HP TeMIP and Service Desk and then gradually was then involved with HP teams to work on deployment of various projects which are listed below,

Projects

HP Service Center 6.2 Migration to HP Service Manager 9.2 – Application Patch Manager Upgrade at Mobilink Pakistan.

May 2011- Dec 2011

Lead and performed the application upgrade HP Service Center to HP Service Manager 9.2 at Mobilink. In this project, I didn’t only work on the workflows already implemented, but also implemented the new IT Asset Workflows in the liaison with HP-Asset Manager. The project was completed by Dec 2011, and it was the earliest as any project of such nature was implemented in history of my company.

HP Service Manager 7.0 to HP Service Manager 7.11 – Application Patch Manager Upgrade at Telenor Pakistan.

Dec 2010- Jan 2011

Lead and performed the upgrade of Application Patch Manager (RAD) from Service Manager 7.0 to 7.11 for Telenor, Pakistan with all the management modules included. Steps including the detailed analysis of the current setup in comparison to new functionalities 7.11 provided. The addition, conciliation and rectification were performed on the new and old applications. Plus the migration of integration with HP TeMIP, OMU and Telalert was performed. We also performed the migration the single server application from HP-UX machine to distributed application servers synching through load balancer.

HP Service Desk 4.5 Migration to Service Manager 7.1x 7.0x at Telenor Pakistan

Sep 2008 – Oct 2009

Provided the services and engagement scope along with HP consultants, for the Service Desk to Service Manager 7.0x Migration Project. The Service Desk Migration was based on a new SM7 Implementation, utilizing out-of-the-box (OOB) workflows from IIA. Extensively worked on OOB implementation of management modules, Integrations deployment (such as TeMIP, OMU, Telalert, Email Exchange Setup, and LDAP Server), event configuration and loading & configuration of support data for Telenor Pakistan. After deployment, was continuously providing the first and customization level support for client’s operations.

First Level Support HP Service Desk and TeMIP at Mobilink Pakistan

Oct 2006-Sept 2008

Worked as a first level support engineer on OV-TeMIP V5.3. Our support comprised most of the major TeMIP management modules and developed an understanding for the system. Worked extensively on OVSD-4.5 SP 15-17, and developed an understanding for all of the major application modules of Service Desk such as Incident, Problem, Change, and SLA Management

HP OV Service Center 6.2 implementation at Mobilink Pakistan

Oct 2007

Got involved to learn how Service Center was deployed for PMCL IT department. I also learned how various ITIL process such as Incident Management, Problem Management, Change Management, Service Management have been designed according to the client’s requirement. I also went through the SC mind storm and UAT process with the client and understood how various functionalities have been achieved.

REFERENCES

Maria Vasilakopoulou

PMO Manager, Enterprise Management, Emitac Enterprise Solutions

Mobile: +971-*********

Email: ***************@*****.***

Saad J. Durrani

GM, Special Projects

Abdul Latif Jameel, Jeddah Saudi Arabia

Mobile: +966*********

Email: ********@***.***

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