Technical Support Software Engineer

Wendell W. Wilson

*******@******************.*** 300 8th St. N., #1206, St. Petersburg, FL 33701 727-***-****

* Available for Contract, or Full-Time Appointment *

Summary and Qualifications

System Administrator Software and Systems Engineer College Computer Instructor Project Analyst GIS Specialist covering Aerospace, Education, Law, Health, Insurance, Banking, Engineering, and Military.

***

Versatile, Degreed, Technical Professional with Software, Systems and Application experience. Knowledgeable in IT (Information Technology), Geographic Information Systems, Math and Sciences. Experience in Technical/Engineering Support, Training and Programming.

Prefer Travel.

Clearances: Secret & Confidential Level (Inactive)

Professional Consulting Experience

Remote WinTel Server Administrator IBM (Artech)/Kaiser Perm. /Allstate Dubuque, IA Jun 13 – Nov 16

Supported and helped maintain and manage a 19K+ server network for a major healthcare provider – Kaiser Permanente. Remotely administered security patches, change management, performed problem solving and troubleshooting resolution involving infrastructure, hardware, and MS server Operating systems – Windows 2003/2008/R2, and Citrix.

Used a Virtual Client for Linux – Windows 7 KVM environment, utilized IBM’s Tivoli Endpoint Manager (Big Fix), OpenSocks protocol, Active Directory, VMWare VSphere 5, Remote Server Connection, and Kaiser’s Remedy trouble ticketing system.

Performed detailed and complex procedures to adequately troubleshoot, maintain, and configure multiple servers.

Required a knowledge of technical tools to build, maintain and administer servers, using HP Sim, Lotus Notes, iLo technology.

Remotely applied, and operated sophisticated network utilities to adhere to a wide range of regulatory and compliance issues revolving around the technical well being of the network environment.

Routinely configured networks structures like Clusters, Firmware, Blades, and other hardware infrastructure.

Managed secure login credentials – PAPM (Privilege Account Password Management), to support, configure, and access any server across multiple domains. Use of DNS, DHCP, NAT, and VLANS Enterprise Switching, Routing, HIPS (Host Intrusion Prevention System), device monitoring and ticketing system. Created network documentation.

As an Independent Contractor, through Robert Half/Compucom/Allstate Insurance, team would install over 80 CISCO appliances Fiber Optics Relays, Routers, Switches, and other network infrastructure needed to support a 1000+ person office network.

In a raw construction zone environment, tested connections between the MDF and 3 other IDFs, using a variety of cables, and utilities to ensure best functionality. Oversee and maintain servers, routers, switch configurations.

Provided technical support for industrial training class using SAP products in a Citrix environment.

Technical Support Consultant WorldTravelScience.com Nationwide Jan 10 – Jun 13

Incorporated and used Enterprise software to troubleshoot, save, and restore a series of essential PCs configured with Win2000, WinXP, Vista, and Windows 7.

Provided direct support for services such as office phones, cell phones/blackberry, video conferencing, remote access, corporate resources and applications.

Provided training and ongoing support to End User and Help Desk personnel

Interacted with hardware suppliers and software vendors in order to resolve hardware problems and technical issues

Designed, configured, installed, created, and maintained Windows servers and support all aspects of Production and test systems.

Performed system monitoring and performance tuning as required to ensure Service Level Agreements are met

Performed user account management, backup/restore/recovery actions, preventive maintenance, implementations of security patches and policies

System Administrator Loving Care of St. Petersburg, FL Aug 08 – Dec 09

Extracted, Transformed and loaded databases, and MS Office documents that facilitated the admission and care of dozens of residents.

Managed a non-profit Assisted Living Facility and contributed to its growth from 3 to 70+ residents by providing the foundations to viable healthcare including desktop support and managed care.

Required regular, complex situation resolution of social and administrative healthcare conflicts.

Required knowledge of healthcare and telecom services to expand technical environment.

Involved psychology, quick response time and excellent communication skills in dealing with medical professionals, mentally challenged residents, and the bureaucratic healthcare system.

GIS Analyst Planning Technology, Inc. Clearwater, FL Feb 08 – Jul 08

Managed, troubleshot, complex mapping analysis projects involving FAA and Aviation changes within and around airport facilities in the western hemisphere.

Was key in utilizing developing tools such as, ESRI ArcGIS 8.3, Autodesk MapGuide/Author/Server 6.3, 6.5, 2009 Enterprise, AutoDesk Map 3D 2007, Cold Fusion/Studio 4.5, IIS 5.0, MS Excel, HTML 4+, XML, C++, JavaScript, Visual Web Developer 2008 Express, Windows 2000 Server/ Professional.

Position required knowledge of map, web, and network server technology, IT organization and configuration, as well as, engineering infrastructures.

Boosted vital GIS web presence on several Microsoft servers focusing on Airports, Aviation, and strategic geographic sites. Accomplishments involved updating various sites with current data, report writing, and Systems Administration performance of map servers.

Traveler/Student Europe and North America Jun 06 - Jan 08

Traveled while doing personal projects unrelated to hi-tech industry.

IT/GIS Analyst/Assessor ATCS (FEMA) Baton Rouge, LA Sep 05 - May 06

In aftermath of Hurricanes Katrina and Rita, teamed up with Fluor, Army Corps of Engineers, HUD, and other agencies in establishing a functional computer network that tied into an existing enterprise WAN.

Rolled out, deployed, and configured 100’s of IBM Thinkpads, for disaster recovery teams which were dispersed throughout the Gulf Coast.

Utilized ArcGIS 9.0 in providing maps of damaged areas as well as locations designated as shelters. Instrumental in procuring much needed assessments for 1000’s of evacuees in need of temporary housing.

Engaged in essential troubleshooting and liaison services between occupants of damaged dwellings and various subcontractors.

Student Univ. of South Florida and CTEC Academy FL and GA Sep 03 – Sep 05

Studied and took requisite classes toward obtaining a MCSE certification in Windows 2000.

Completed MCSE BootCamp in May 2004, specifically specializing in LDAP. Progressively taking required exams for Windows Professional, Active Directory, Network Design, Network Security and Infrastructure.

Took classes in Geographic Information Science and delved into projects involving complex spatial analysis of mapped data using ESRI’s ArcGis 8.1 software, statistics, human geography, and commercial database structures.

Software Engineer Custom Mfg. and Engineering St. Petersburg, FL May 01 – Sep 03

Used predetermined methods, operations, setups and prescribed specifications to visually inspect final detail parts for flaws, internal defects, and missing documentation. Worked from blueprints, diagrams, to customer specifications, drawing or inspection instructions and checklists. Monitored and verified quality in accordance with customer procedures. Configured DoD C4ISR components involving COTS sensors, monitors, controls, surveillance cameras, hardware and software.

Used security clearance to Research and Develop Tracking, Acquisition, and Reconnaissance technologies using Microsoft and other ‘off the shelf’ software and hardware. Incorporated and tested software into an existing project using Visual C++, Visual Basic, IIS, MS Access, Interdev, EdgeViewer, ArcGIS 8.1, and Rational Clearcase.

Deployed and configured workstations for all engineers. Provided Windows Server 2000 maintenance.

Provided technical leadership in growing a small engineering operation of 19 employees into a stronger, ISO compliant organization of over 100.

Received company scholarship toward further education.

Technical PC Consultant NetTech Jacksonville, FL Jul 99 – Jan 01

Worked with latest software involving E-commerce, Web (Extranet), and Network Technology.

Expanded technical support services for Bank of America, Alliance Mortgage, Bank of America, and Chase Manhattan.

Provided workstation and Laptop support in one of the world's largest networks, by installing various workstations in a variety of network environments. Installed, configured, and troubleshot WinNT or Win9x operating systems, Remote Access Utility, MS Office Suites, Proxy Firewall settings, Lotus Notes, various Internet Browsers, Extra Mainframe connections, modems, multimedia devices and a variety of proprietary BofA Applications.

Created working images of various workstations and laptops. Tested all installations. Worked with system administrators in performing user account duties. Utilized Netware (Novell), WinNT, DHCP, WINS, LMHost file and other utilities in connecting workstations to a file server or domain.

Systems Software Engineer TSM Corporation Jacksonville, FL Mar 98 - Jun 99

As a contractor, used a DoD Secret Security Clearance while working in a jet fighter hanger in order to maintain several LANs (NIPRNET and SIPRNET) for the base’s Navy Pilots.

Controlled 5 Pentium Servers using WinNT Server 4.0, a variety of workstations consisting of Win95 and WinNT 4.0 operating systems.

Used Norton’s Antivirus, and kept all equipment current in a vanguard against computer viruses. Utilized TCP/IP, Dial-up Networking, WINS, DNS, DHCP, RAS (Remote Access Server), Active Directory, Proxy Servers, Profiles, Internet connections, Switches, Routers, Hubs, and Firewall technology.

Other Related Positions

Software Engineer NASA/ Rockwell International Aerospace, Display and Controls

LAN Administrator CIGNA Insurance Network Maintenance

Computer Instructor City College of San Francisco Computer Education

Project Analyst Time Resource Management Database Time and Attendance

Education

Pratt Institute Brooklyn, NY 1980

Bachelor of Science w/Honors in Computer Science

3.40/4.00

Techskills, Tampa, FL

MCSA (Microsoft Certified System Administrator), A+, Network+

CTEC, Marietta, GA

MCSE (Microsoft Certified System Engineer) Windows 2000 Bootcamp

Associations

Storage Network Users Group (SNUG)– Tampa, FL

Contact this candidate