WESLEY I. PENINGER

**** ********** ****

Lancaster, South Carolina 29720

704-***-****

acyrlu@r.postjobfree.com

CAREER EXPERIENCE

PCMall, Charlotte, NC 11/07-2/16

Desktop Support Analyst

Provide desktop support to end users in a 600+ PC environment.

Configure, install, and maintain IT users workstation software and hardware.

Performed pc imaging on new equipment and to prepare for new users.

Installed and configured CCure identification badging software.

Maintained connectivity to the LAN via hardwire and wireless connection.

Used Remedy and Service Now to Create and update accurate and consistent records of all calls

Installed, uninstalled, and maintained connectivity to servers and switches in data center.

Perform system backups/recoveries, and site contact for vendors.

Responsible for receiving, storage, disposal, and maintaining inventory of computer assets.

Applications used were SAP, Filenet, Citrix, CDS, PCMiler, Oracle, Adode, SCCM, ghost, Informatica, Teradata, SQL Developer, and Putty.

Environment: Windows 7, MS Office 2010-13, HP Printers, HP desktops/laptops, Apple and Blackberry support, McAffee antivirus, Customer Proprietary Software

Transamerica, Charlotte, NC

Intermediate Desktop Support Technician 12/02 - 11/07

Provide desktop support to end users in a 500+ PC environment.

Resolve issues originating from customer requests including but not limited to:

Desktop support, hardware, printers and software applications.

Monitor, update and close all calls using Remedy system.

Primary administrator for telephony moves, adds and changes.

Troubleshoot network connectivity issues.

Provide VPN support and training for remote users.

Responsible for weekly rotation of on call support.

Applications used were: Filenet, Adobe, SMS, Oracle, and ghost.

Environment: Windows XP, MS Office 2003, HP Printer Support, Dell Desktops

Dell Laptops, Symantec Anti-Virus, TCP/IP

Business Communications, Inc., Charlotte, NC 03/98 - 07/02

Electronics Technician

Supervised the design and installation of Rauland Nurse Call Communication Systems.

Installed and serviced commercial paging and sound systems.

Designed systems according to blueprints and specifications.

Programmed and customized systems according to customer specifications.

Environment: Windows 95, Rauland Responder 4, CAT 3 and 5 Cable

IBM Corporation, Charlotte, NC 06/96 - 02/98

Senior Assembly & Test Technician

Isolated circuit board failures to component level utilizing automated diagnostics and visual inspections. Setup test equipment and input job specifications.

Ran in-circuit and functional diagnostics, reviewed error codes and took action for failed cards.

Examined circuit boards for component placement and manufacturing errors.

Monitored test machines performance and made basic repairs to equipment.

Environment: Genrad HP Test Equipment, SMT and PTH Soldering

Sensormatic, Charlotte, NC 03/94 – 06/96

Customer Engineer

Installed loss prevention systems in retail stores throughout North and South Carolina.

Installed CCTV systems in retail and Department stores.

Serviced and maintained loss prevention systems according to the territory that I was assigned.

Maintained my own parts inventory and storage warehouse.

Environment: Windows 3.1/Win95, Fluke scope and multimeter

Moore Electrical Supply, Charlotte, NC 11/90 – 3/94

Driver/Warehouse

Delivered electrical supplies to customers job sites and businesses.

Filled delivery orders per purchase order number.

Received inventory from vendors and stocked shelves.

Shared responsibility of warehouse cleanliness.

Environment: Pickup Truck, Forklift, pallet jack

Hornets Nest Electrical Supply, Charlotte,NC 11/88 – 11/90

Driver/Warehouse

Delivered electrical supplies to customers job sites and businesses.

Filled delivery orders per purchase order number.

worked on the city counter filling customer orders.

received all inventory and stocked shelves.

responsible for all warehouse and office cleaning.

Environment: Box truck, forklift, pallet jack

Tarheel Natural Turf Company, Charlotte, NC 06/88 – 11/90

Grounds Maintenance technician

Performed grounds maintenance at commercial accounts.

Responsible for mowing, edging, and fertilizing lawns.

Responsible for weed removal, mulching lanscapes, trimming hedges, shrubs, and small trees.

Maintained equipment for daily use.

Environment: lawn mower, weed eater, leaf blower, pruning shears

CERTIFICATIONS

A+ Certification, CompTIA

MCP Certification, Windows 2000 Pro

MCP Certification, Windows 2000 Server

EDUCATION

TechSkills, Charlotte, NC - March 2001 – June 2002

ECPI, Computer Technology Diploma - Charlotte, NC – March 1994

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