Desktop Support Technician
Resume:
WESLEY I. PENINGER
Lancaster, South Carolina 29720
***********@*****.***
CAREER EXPERIENCE
PCMall, Charlotte, NC 11/07-2/16
Desktop Support Analyst
Provide desktop support to end users in a 600+ PC environment.
Configure, install, and maintain IT users workstation software and hardware.
Performed pc imaging on new equipment and to prepare for new users.
Installed and configured CCure identification badging software.
Maintained connectivity to the LAN via hardwire and wireless connection.
Used Remedy and Service Now to Create and update accurate and consistent records of all calls
Installed, uninstalled, and maintained connectivity to servers and switches in data center.
Perform system backups/recoveries, and site contact for vendors.
Responsible for receiving, storage, disposal, and maintaining inventory of computer assets.
Applications used were SAP, Filenet, Citrix, CDS, PCMiler, Oracle, Adode, SCCM, ghost, Informatica, Teradata, SQL Developer, and Putty.
Environment: Windows 7, MS Office 2010-13, HP Printers, HP desktops/laptops, Apple and Blackberry support, McAffee antivirus, Customer Proprietary Software
Transamerica, Charlotte, NC
Intermediate Desktop Support Technician 12/02 - 11/07
Provide desktop support to end users in a 500+ PC environment.
Resolve issues originating from customer requests including but not limited to:
Desktop support, hardware, printers and software applications.
Monitor, update and close all calls using Remedy system.
Primary administrator for telephony moves, adds and changes.
Troubleshoot network connectivity issues.
Provide VPN support and training for remote users.
Responsible for weekly rotation of on call support.
Applications used were: Filenet, Adobe, SMS, Oracle, and ghost.
Environment: Windows XP, MS Office 2003, HP Printer Support, Dell Desktops
Dell Laptops, Symantec Anti-Virus, TCP/IP
Business Communications, Inc., Charlotte, NC 03/98 - 07/02
Electronics Technician
Supervised the design and installation of Rauland Nurse Call Communication Systems.
Installed and serviced commercial paging and sound systems.
Designed systems according to blueprints and specifications.
Programmed and customized systems according to customer specifications.
Environment: Windows 95, Rauland Responder 4, CAT 3 and 5 Cable
IBM Corporation, Charlotte, NC 06/96 - 02/98
Senior Assembly & Test Technician
Isolated circuit board failures to component level utilizing automated diagnostics and visual inspections. Setup test equipment and input job specifications.
Ran in-circuit and functional diagnostics, reviewed error codes and took action for failed cards.
Examined circuit boards for component placement and manufacturing errors.
Monitored test machines performance and made basic repairs to equipment.
Environment: Genrad HP Test Equipment, SMT and PTH Soldering
Sensormatic, Charlotte, NC 03/94 – 06/96
Customer Engineer
Installed loss prevention systems in retail stores throughout North and South Carolina.
Installed CCTV systems in retail and Department stores.
Serviced and maintained loss prevention systems according to the territory that I was assigned.
Maintained my own parts inventory and storage warehouse.
Environment: Windows 3.1/Win95, Fluke scope and multimeter
Moore Electrical Supply, Charlotte, NC 11/90 – 3/94
Driver/Warehouse
Delivered electrical supplies to customers job sites and businesses.
Filled delivery orders per purchase order number.
Received inventory from vendors and stocked shelves.
Shared responsibility of warehouse cleanliness.
Environment: Pickup Truck, Forklift, pallet jack
Hornets Nest Electrical Supply, Charlotte,NC 11/88 – 11/90
Driver/Warehouse
Delivered electrical supplies to customers job sites and businesses.
Filled delivery orders per purchase order number.
worked on the city counter filling customer orders.
received all inventory and stocked shelves.
responsible for all warehouse and office cleaning.
Environment: Box truck, forklift, pallet jack
Tarheel Natural Turf Company, Charlotte, NC 06/88 – 11/90
Grounds Maintenance technician
Performed grounds maintenance at commercial accounts.
Responsible for mowing, edging, and fertilizing lawns.
Responsible for weed removal, mulching lanscapes, trimming hedges, shrubs, and small trees.
Maintained equipment for daily use.
Environment: lawn mower, weed eater, leaf blower, pruning shears
CERTIFICATIONS
A+ Certification, CompTIA
MCP Certification, Windows 2000 Pro
MCP Certification, Windows 2000 Server
EDUCATION
TechSkills, Charlotte, NC - March 2001 – June 2002
ECPI, Computer Technology Diploma - Charlotte, NC – March 1994
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