Quality Assurance

LAHIRU PASSELA

***** ******* ***** **, *******, VA 20171 571-***-**** ******.*******@*****.***

SKILLS

Database: Oracle 11g, Microsoft SQL Server 2008 R2/2012, MySQL

Programming: Java, PHP, JavaScript, jQuery, Bootstrap, JSON, HTML, CSS, XML, SDLC, Agile

Operating Systems: Windows 7/8/10, Windows Server 2008 R2/2012, Linux (Mint, FreeNAS)

Software Tools: Visual Studio, VMware vCenter, Microsoft Project, Microsoft Office, Visio, Git, JIRA, FogBugz

Certifications: CompTIA A+, Cisco CCNA Routing and Switching

EXPERIENCE

August 2014 – Present L.D. Ness Inc. Herndon, VA

Quality Assurance & Support Specialist

Conducted use case, unit, black box, feature, and security testing for products which resulted in improved product stability, increased software quality, and improved user experience.

Develop SQL queries for testing, reporting, and debugging resulting in streamlined processes.

Configured, tested, migrated, and deployed new hardware and software for customers resulting in less downtime, increased performance, and higher stability.

Provide technical support for customers in troubleshooting software and hardware issues resulting in high customer satisfaction and reduced down time.

August 2016 – December 2016 Kane Capital Group LLC Fairfax, VA

Project Team Lead & Database Programmer

As part of the GMU Senior Design project, designed and implemented a custom web portal utilizing latest web technologies including jQuery, Charts.js, PHP and MySQL resulting in improved customer satisfaction and improved efficiency.

Investigated, selected, and implemented an appropriate CRM solution matching the needs of the company with a projected revenue increase of 15% over three years and improving record keeping security.

Used Agile methodology resulting in on time completion of the project.

June 2011 – August 2012 Results Software Herndon, VA

Customer Support & Mobile Developer

Supported customers with upgrading, configuration and troubleshooting, Results CRM resulting in high customer satisfaction.

Designed and developed a proof of concept of the mobile web compatible version of Results CRM eventually leading to Results for Mobile.

EDUCATION

August 2010 – December 2016 George Mason University Fairfax, VA

Bachelor of Science, Major in Information Technology, Minor in Business.

Contact this candidate