Customer Service Engineering
Resume:
Victoria Maltsev
Quartz Hill, CA 93536
Phone: 213-***-****
E-mail:***************@*****.***
OBJECTIVE
Interested in obtaining a position where my demonstrated skills will provide my future employer and myself an opportunity to advance my career while contributing enthusiastically to a team and goal oriented environment.
QUALIFICATIONS AND SKILLS
Excellent analytical, verbal communication and writing skills
Ability to manage multiple tasks in a pressured environment
Strong client relations skills
Exhibits high degree of initiative and good judgment
Strong attention to detail and accuracy
Proficient in Microsoft Office including Excel, Word, VLOOKUP, Pivot Table, Power Point, Outlook, Telnet, MAXI, Workbench, SAP, Waterfall, AeroExchange, Aviso, Agile
Knowledge of Title 14 of the Code of Federal Regulations (14 CFR), FDA 21 CFR 820 (Medical Devices Quality System Regulation)
Work effectively both as team player and independently
Languages: English, Russian
WORK EXPERIENCE
2016-present Medtronic Northridge, CA
Quality Regulatory Affairs
Configuration Assurance Administrator
Process change orders in compliance with applicable procedures. Provide direction and guidance in the change order process; work with change originators to maintain clear, concise and valid documents throughout. Collaborate with other Medtronic configuration management groups and businesses. Process documents changes in a timely manner according to requirements and procedures in order to support business requirements. Drive and facilitate in a timely manner the change, approval and release of documentation according to project schedules, including the resolution of resource issues relative to the processing of Engineering Change Requests, Engineering Change Orders, Archive Change Orders, Document Change Requests, Data Change Notifications and Deviations. Monitor parts and documents changes management process effectiveness and contribute to problem solving/continual improvement discussions with regard to change control process, including the impact of changes and takes the initiative to recommend process improvements.
2008-2016 Hawker Pacific Aerospace Sun Valley, CA
Quality Aircraft Records Coordinator
Perform inspection of aircraft Landing gear and Hydraulic components, responsible for efficient and accurate collection, sorting, reviewing, analyzing, organizing, updating, filing, and maintaining of all aircraft records documentation during an overhaul / repair process. Responsible for “Back to Birth” traceability check for exchange, as well as close loop events. Resolve traceability gaps with OEM and / or customer. Provide customer service and technical support for customers. Proven work experience as a trainer and training facilitator. Coordinate multiple trainings in a corporate setting. Process and maintain accurate safe life as per Continuing Airworthiness Management Organization (CAMO) or customer requirements. Assists Management to maintain AS9110 and AS9100 processes and procedures for all departments. Approve life limited replacement / swap request from Program Engineering, as well as documentation guidance for strategic surplus purposes.
2008-2016 Hawker Pacific Aerospace Sun Valley, CA
Product Engineering Planner
Responsibilities include support of Landing Gear Boeing, Airbus, Regional, and Hydraulic Components Engineering Departments. Create and implement routers and Bills of Material and develop proper quality standards for all repair and overhaul processes. Complete a Cost Advise to determine feasibility of repair of selected components, assign and log work order numbers to each purchase order, provide job assignments based on the production schedule. Generate and forward Bills of Material to the appropriate areas, coordinate technical issues with the Original Equipment Manufacturer (OEM), Designated Engineering Representative (DER), customer, and suppliers. Interface with source inspectors and customers during audits and visits.
2000 - 2008 Serrano Management, LLC Beverly Hills, CA
General Manager
Responsible for daily operations of residential and commercial properties. Maintaining records of rental, costs, and property availability; coordinating staff and evaluate their work. Responsible for rent collection, including follow-up with tenants' payment plans, posting three-day notices to pay/perform or quit, ensure delivery of rents to main office in a timely manner. Prepared lease and rental agreements while ensuring accuracy and completion for 60+ units. Held bottom line responsibility for end-to-end property management functions, including tenant relations, facility security /maintenance, and oversight of contracted services. Inspection of the buildings and equipment for repairs, investigation of complains and resolving problems following company’s rules and HACLA regulations compliance.
EDUCATION
EDUCATION
BS Business Management ICT Technical Institute Los Angeles, CA
Paralegal ICDC College Los Angeles, CA
Marketing, Business, Human Relations Los Angeles Valley College Los Angeles, CA
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