Customer Service Sales

Robert McAlaster

Kamloops, BC V*S *A* ******.*********@*****.*** 250-***-**** R. McAlaster Linkedin

~ General Manager ~

Accomplished, versatile General Manager with a stellar career history of achievement driving corporate success in the telecommunications and retail sectors. Highly adept in sales management, inventory control, and team development. Repeated success identifying and addressing underperforming operations; developing robust action plans to facilitate positive change, increase sales, and drive continuous process improvement. Exemplary leadership and communication skills and excels in demanding, fast-paced environments. Proven expertise in:

Retail Operations Oversight

Continuous Process Improvement

Performance Optimization

Purchasing & Inventory Control

Budget Development & Administration

Quality Management

Cost Control & Containment

Problem Resolution

Professional Experience

OSL / Walmart Wireless – Williams Lake, BC

District Team Lead & Wireless Manager, 2014 to 2016

Focused efforts on recruiting and developing top-performing sales teams spanning over 12 stores. Held full Profit & Loss (P&L) accountability for assigned stores.

Key Contributions:

Served as Interim District Manager as needed.

Tracked and monitored inventory; ordering supplies/materials as needed.

Propelled sales growth; meeting/exceeding sales goals in 7 out of 9 quarters. Achieved personal bests all 9 of those quarters.

Functioned as primary point of contact in regards to escalated customer concerns; maintaining a calm, even temper in facilitating the swift remediation of issues.

Regularly adhered to distributed plan-o-grams.

The Source, 100 Mile House, BC

Sales Professional, Second in Command, Store Manager, 2012 to 2014

Began tenure as an Associate to rapidly progressive through a number of specialized roles in recognition of exceptional capabilities. Oversaw and managed daily store operations.

Key Contributions:

Held full accountability for cash management of $1.4M in annual sales.

Provided basic technical support for various cell phones and electronic equipment.

Cultivated a stellar track record in meeting/exceeding sales metrics.

Wal-Mart Canada– Williams Lake, BC

Sales Associate & Department Manager, 2010 to 2011

Employed expertise to coordinate cross-functional teams over 4 departments to provide optimum customer service within this fast-paced retail space.

Key Contribution:

Focused on driving sales for all major cellular carriers in Canada.

Rogers Wireless / Loudring Wireless– Williams Lake, BC

Store Manager & Team Leader, 2010

Developed and led personnel in selling cell phones and associated equipment and accessories.

Key Contributions:

Instilled customer service best practices to facilitate positive experience and increase repeat customers.

Tracked store inventory; focused on minimizing unnecessary expenditures with a well-organised supply room.

BCE INC.– Victoria, BC

Sales Associate 2007 to 2009

Developed and helped lead personnel in selling cell phones and associated equipment and accessories in two major urban shopping malls.

Key Contributions:

Instilled customer service best practices to facilitate positive experience and increase repeat customers.

Tracked store inventory; focused on minimizing unnecessary expenditures with a well-organised supply room.

Functioned a main point of contact in regards to escalated customer concerns; maintaining a calm, even temper in facilitating the swift remediation of issues.

Regularly adhered to distributed plan-o-grams.

Oversaw operation as Warranty Manager, ensuring customers products reached the warranty centre for processing and repairs.

WEST CORP. on behalf of AT&T/CINGULAR WIRELESS– Victoria, BC

Business Services Representative 2004 to 2007

Employed experience assisting high value customers in fast paced environment

Key Contributions:

Instilled customer service best practices to facilitate positive experience and increase repeat customers.

Focused on assisting high value corporate business customers with multiple lines of service

Assisted customers in choosing the right mobile phones, and the right mobile plans for all business needs, with some of the largest companies in the United States

Training and Certifications

Sales Training Certifications – TELUS Mobility, Rogers/Loudring Wireless

Customer Service Training – Wal-Mart Canada

Sales Training – Bell Distribution

Business End Training – West Corporation / Cingular

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