Customer Service Human Resources

ADELAGUN, ADEMORAYO AINA

*, ******** ******, *******, ****, Lagos State

Email: *****************@*****.***

Tel: 080********, 080********

CAREER OBJECTIVE

To make maximum and effective use of my skills and experience in striving for organizational and personal success at all times by contributing greatly to the building of an efficient and dynamic organization.

WORK EXPERIENCE

June 2015 -Till date Mikacomic Nigeria Limited

Role: Human Resources/Administrative Officer

Responsibilities:

Preparing job advert, Selecting and interviewing candidate and recruitment of qualify candidate

Analyzing training needs of staff in conjunction with departmental manager

Advising on pay and other remuneration issues including promotion and benefits.

oversee the health, safety and welfare of staff

Upkeep of records on attendance, absenteeism, casual leave, medical excuses etc.

Developing and implementing policies on disciplinary procedure and performance management

General supervision of admin workers .i.e. admin officer, Secretary, Drivers and cleaners and ensuring conduciveness of the office environment

Ensuring the office facility is in good working condition .i.e. power generator, internet, air conditioner, cars etc.

Feb 2013 – May 2015 DataCircle Nigeria Limited

Role: Finance and Admin Officer

Responsibilities:

Ensure prompt and correct posting of all financial transaction

Ensure prompt invoicing and collection of all outstanding amount from clients

Maintain contact and liaise with our bankers on all our transaction

Prompt and accurate preparation of staff payroll

Maintain an accurate and transparent petty cash to support day to day cash expenditures.

Compilation of debtors list on a weekly and monthly basis

Reconciliation of bank statement with individual bank transaction records

Accurate preparation of monthly bank reconciliation statement

Carry out general office administrative functions

March 2010 – Sept 2012 Mikacomic Nigeria Limited

Role: Account Officer

Responsibilities:

Prompt and accurate preparation of staff payroll

Appropriate posting of payroll and all transaction tickets

Management of petty cash

Prompt invoicing and collection of all outstanding amount from clients

Work with Finance Manager and management to conduct annual salary surveys

Accurate preparation of monthly bank reconciliation statement

Prompt invoicing and collection of all outstanding amount from clients

Monthly store audit with the logistic officer and forward accurate report of the audit to the management.

Sept 2007 – Dec 2009 Oceanic Bank PLC

Role: Customer Service Officer

Responsibilities:

Attend to all ATM issues

Attend to customer’s complaint and provide solution

Proper and accurate filling of customers file

Support in opening of customers account

Advice customers on the appropriate account to operate

Maintain and update customers data

Oct 2005 – Aug 2007 Ituah Hospital Limited

Role: Front Desk Officer

Responsibilities:

Appropriate opening of patients file

Answer telephone calls and transfer as necessary

Manage the entire front desk area to ensure it is conductive for patient

Direct patients to appropriate doctors and ensure they get their prescribe drugs if given.

Sept 2004 – Aug 2005 Royal Exchange Assurance(Nig.) PLC

Role: Administrative Secretary

EDUCATIONAL INSTITUTION AND QUALIFICATION WITH DATES

2012

Lagos State Polytechnic, Lagos State (HND in Accounting)

2004

Federal Polytechnic Ilaro, Ogun State (OND in Accounting)

2000

Festac College Secondary School, Lagos State (S.S.C.E)

1994

Ideal Primary School, Festac Town, Lagos State

BIO DATA

Date of birth:

14th March, 1983

Sex:

Female

Marital status:

Married

REFEREES

Will be provided on request

Contact this candidate