Customer Service Quality Assurance

Daryl J Knight

**** *** ******, *** ***** CA ****3

*************@*****.*** 619-***-****

Education:

**** – 1996 Mt. Miquel High School Spring Valley, CA

Lettered in Basketball – 3 years

Summary:

12+ years of shipping and receiving, inventory control, warehouse operations, forklift trucks, radial arm saws, pneumatic nail guns, and miscellaneous power equipment. Proficient knowledge of processing shipments via databases, FedEx and UPS Systems. Excellent customer service, accuracy in picking and receiving stock, and ability to follow all safety rules and regulations. Good written and verbal communication skills.

Work Experience

Jan 2014 – Current Triumph Group El Cajon, CA

Material Control Specialist – Aerospace Industry

• Cell Support – Maintained all daily work order issues and receipts from WDS input performed weekly cycle counts analyzing errors for root cause and corrective action. Supported production team facilitating work order kit pulls and staging tooling. Maintained all materials in an organized manner IAW TFSD QAP’s and SOP’s. Responsible for all aspects of material handling throughout facility to shipping dock. Packaging product for delivery to customers and OSP vendors as required. Monitored and stage work orders for timely release to production, and WIP inactive for 30 days. Final identification of customer product as required.

• Shipping and Receiving – Received product daily from carriers per TFSD QAP’s and SOP’s. Daily package and ship product for delivery to customers and OSP vendors. Performed daily dispatch pick-ups and deliveries as required.

• Tool Control – Maintain tooling data and location in WDS system and SharePoint tooling library. Initially receive all new customer supplied tooling and TFSD owned tooling. Assist cell support team members with tooling transfers and appropriate documentation. Work with quality assurance to facilitate periodic inspection of all tooling.

June 2013 – Jan 2014 Weldmac El Cajon, CA

Sheet Metal Fabricator

• Responsible for deburring parts

• Sand blasting

Jan 2012 – April 2013 Triumph Group El Cajon, CA

General Helper in Shipping – Aerospace Industry

• Packaging finished products, per sales order

• Built crates for airplane parts using table saws and nail guns

• Loaded and unloaded trucks with forklift and pallet jack.

April 2011 – Jan 2012 La Mesa Spring Valley School District La Mesa, CA

Substitute Custodian

• Maintained a clean and safe environment in all rooms vacuuming, trash removal, bathroom cleaning, and stocking all rooms with proper essentials.

Dec 1997 – Oct 2009 PullTarps Manufacturing El Cajon, CA

Warehouse Shipping Clerk Manager between 2003-2008

• Assembled tarp systems for dump trucks

• Received freight quotes online, picked and packed all product orders for shipment

• Accurately received and stocked all inbound orders from vendors

• Computerized documentation of all products

• Performed routine forklift maintenance and safety inspections

• Printed daily work schedule for shipment, answered phones and gave directions to carriers.

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