Customer Service Medical Office

Victoria Newman

**** ******* ****** **********, ** 40211

**********@*****.*** Home: 502-***-**** /502-***-****

Qualifications and Skills:

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•Working Knowledge of ICD-9-CM

•Ability to operate multi-line phone d

•Knowledge in Medicare & Medicaid

•Proficient in Medical terminology

•Strong communication skills

•Ability to work under pressure

•Dependable

•Self-starter

•Set and meet deadlines

•Seven years in CSR

Education:

ATA College, Louisville, KY October 2016

Diploma, Medical Office Specialist

Experience:

U of L Physicians, Louisville, KY August 2016 to October 2016

Medical Office Specialist Externship (120 hours completed)

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•Check for consents

•Send task to providers as need

•Scan Insurance and ID’s

•Answering Phone for entire practice

•Check patients in

•Get PCP Info

•Verify info on Fee tickets

•Do intake for new admission

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Metro Pain-louisville ky November 2016 to February 2017

* scheduling appointments

*answering phones

*Vertifying Insurances

*Collecting copays and debts on accounts

*Checking in and out patients

ADP - Louisville, KY October 2015 to February 2016

Medical Office Specialist

•Enrolling participants in healthcare benefits

Helping Hands - Louisville, KY March 2015 to July 2015

Home Health Aide

•Cleaning after residents

•Assisting with daily activities

•Administer medicine

First Source - Louisville, KY October 2014 to March 2015

Customer Service Rep

•Receiving incoming calls from 50 -100

•Accessing Verizon cell accts for issues

•Assist customers to find a way to pay bill

•Helping Verizon customer to save money, by helping get a better plan for their money

Humana - Louisville, KY August 2012 to June 2014

Customer Service Rep

•Manage over other associates work

•Correct associates error

•Leader notifications for coaching

•Inbound calls

•Billing specialist

•Putting bills in excel form

•Verify billing is correct

•Excel, Microsoft office, power point

•Leadership

•Medical enrollment specialist

•File claims and investigate claims and verify

Central State Hospital-Louisville, KY May 2011 to February 2012

Direct Support Staff

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•Assist with daily activities

•Helped patients adapt back to community

CVS -Louisville, KY November 2010 to March 2011

Pharmacy Technician

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•Filling medications

•Process insurance claims

Jewish - Louisville, KY June 2009 to March 2011

Caregiver

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•Aid over 200 patients

•Ad mister over 300 vital signs

Contact this candidate