Karen M. Douglas

*** ********* **** *

978-***-**** Winchendon, Massachusetts 01475

acyrei@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated management professional with 24 years of experience in dental patient care,

management of administrative processes and quality control. Qualifications include

excellent management abilities, strong communication skills, administrative experience,

comprehensive knowledge of federal/state healthcare regulations, and ability to team with

diverse work groups in achieving organizational objective. Full range of hands-on

managerial and business experience, including strategy, marketing, accounts receivables,

accounts payable, payroll and taxes. Excellent organizational, communication, analytical,

negotiation and public speaking skills. Deliver effective presentations in both large and

small group settings. Computer proficient; highly adaptable to new systems and

processes. Additional strengths include

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Public Speaking &

Presentations

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Work Planning &

Prioritization

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Customer Service Delivery

?

Regulatory Compliance

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Small Claims Litigation

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HR Generalist Affairs

?

Dental Terminology

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Strategic Planning &

Development

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Project Management

PROFESSIONAL EXPERIENCE

Worcester Smiles Dental Care-Worcester Ma 1998-Present

Office Manager/Expanded Functions Dental Assistant

Restructured and organized highly successful dental practice providing comprehensive

dental services to several thousand patients. Recruited and managed team of professional

and support personal. Developed and implemented Standard Operating Procedures, interdepartmental

and cross-departmental training standards leading to peak productivity,

exceptional patient relations and continual referrals. Developed and implemented

marketing strategies utilizing television, radio and newspaper. Stabilized accounts

receivables. Certified, Expanded Functions Dental Assistant, providing exceptional care

in all aspects of dentistry, treatment plan coordination and presentation.

Karen M. Douglas page

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Professional Experience, Continued

Saurbin & Saurbin ? Baltimore, Maryland 1990-

1995

Expanded Functions Dental Assistant

Organized scheduling and patient follow-up for multi dentist practice. Chair side

assistant in specialties of; oral surgery, orthodontics, periodontics, endodontics and

general dentistry.

Dr. Richard Thomas-Crestview, Florida 1985-1990

Expanded Functions Dental Assistant/Marketing

Highly effective chairside assistant with exceptional patient care. Organized and

maintained satellite practice. Developed and implemented marketing strategy, designed

office logo, and maintained high office morale. Many of the practices I implemented are

still in use today.

Eglin AFB Regional Hospital -Eglin AFB, Florida 1984-1985

Dental Assistant

Upon completion of my dental assistant course, I continued to do volunteer work through

the American Red Cross as a dental assistant. My position was strictly dental assisting in

all departments within the clinic.

Holiday Inn-Ft. Walton Beach, Florida 1979-1982

Reservation Manager/Front Desk Clerk

Upon completion of a 2 year Hotel/Motel Management course, at the age of 16, I

assumed a highly responsible position managing reservations for the resort Holiday Inn.

Booked reservations worldwide, highly effective in shift closings, managed guest

request, complaints and accounts.

Various Service Positions-Ft. Walton Beach, Florida 1973-1979

Food Services

From the ages of 13-16 I held various positions in the food industry.

EDUCATION & TRAINING

B.S- Business Administration, Becker College, Worcester, Massachusetts 2008

GPA- 3.986 Summa Cum Laude

University of Maryland/Anne Arundel CC, Baltimore, Maryland 1991-

1995

GPA- 3.8, Major- Molecular Biology

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Education & Training Continued

University of Florida, Expanded Functions Dental Auxiliary 1985

Dental Assistant Certification, Eglin AFB,

Florida 1984

Class President

Hotel/Motel Management/Bay Area Vocational School, Ft. Walton Beach, Fl 1979

VOLUNTEER ACTIVITIES

Volunteer-Pets as Therapy, Leominster, Ma 1998

Volunteer-Pets as Therapy, United Kingdom 1995-1998

Volunteer-Search and Rescue, United Kingdom 1997-1998

Volunteer-American Red Cross, Eglin AFB, Florida 1984-1985

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