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Thomas Bihn

North Olmsted, Ohio 44070 Mobile: 216-***-****

USA

Professional Summary

** ***** ** ***** *** customer service experience

Excellent at connecting with customers and building a rapport to meet their needs

Extensive knowledge of computers including SAP, Office, and web research resources

Versatile ability to thrive in both individual and collaborative settings

Experience with training fellow coworkers in SAP

Extremely fast learner with the ability to grasp new skills easily

Professional Experience

Consumer Support/Sales Moen Inc. North Olmsted, Ohio USA January 2010 to May 2016

Recipient of multiple awards including superior customer service, perfect attendance, and quality score

Leader in department sales

SAP Associate Trainer

Appliance Sales Sears North Olmsted, Ohio USA June 2006 to October 2009

Department sales leader (commissionbased sales)

Attended multiple industry conferences to enhance product knowledge

Exceeded sales quota on a continuous basis

Education

Bachelors in English English/Education 2004 Cleveland State University Cleveland, Ohio

Studied English and American Literature (including a minor in education)

Practicum and student teaching experience

Achieved a 3.3 GPA

Associate of Arts Liberal arts 2002 Cuyahoga Community college Parma, Ohio

Achieved a 3.4 GPA

St. Ignatius High School 1995 Cleveland, Ohio

Achieved a 3.3 GPA

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