Alexander Hauser

**** * ****** ****** **** Beach, CA 90815 ? 562-***-**** ?

acyrbx@r.postjobfree.com

OBJECTIVE

Effective communicator well versed in the sales and the industry. Currently

seeking an opportunity in customer service where I could be an efficient

team player and add value to your organization.

SKILLS/ABILITIES

( Enthusiastic ( Superb Presentation Skills (

Training/Supervisory Strengths ( Excellent People Skills (

International Experience ( Bi-lingual in Polish & English (

Computer Skills ( Dedicated Team Player ( Extensive Sales

Experience

PROFESSIONAL EXPERIENCE

Carnival Cruise Lines - Long Beach, California

2008 - 2015

Carnival Cruise offers cruise vacations that appeal to a wide range of

lifestyles and budgets and sail to some of the world's most exciting

destinations.

Guest Logistics Agent (land based)

- Works directly alongside supervisors and trainers, handle guest

relations and concerns, and ensure the smooth operation of the

embarkation/debarkation process.

- Checks-in up to 100+ guests daily with company software.

- Examines guests' travel documents, including Passports, Visas, and

Birth Certificates and works in-conjunction with US Customs and the

Department of Homeland Security.

- Coordinates with on-board hotel staff to ensure on-time departures of

vessels and smooth crowd flow.

Best Western Golden Sails - Long Beach, California

2003 - 2007

Best Western Golden Sails comprises of top tier amenities and attractions

with Disneyland Park, Knott's Berry Farm, Universal Studios, and Six

Flags Magic Mountain at guests' fingertips.

Front Desk Staff

- Answered internal and external calls from guests and hotel operations

and directed them accordingly.

- Worked day/night shifts with engineers, maintenance, security,

concierge, and restaurant staff.

- Supervised the operations of the front office and guest services and

maintained an efficient and friendly environment.

- Assisted the Director of Sales with promoting and coordinating

executive hotel events.

Catalina Adventure Tours - Long Beach, California

1996 - 2005

Catalina Adventure Tours offers spectacular canyons, scenic coastline,

unspoiled countryside alive with native plants and wildlife.

Ticket Sales Representative

- Marketed, organized, and coordinated group event tours for more than

40-50 guests.

- Sold season and group tour packages for Catalina Adventure Tours.

- Distributed information for Catalina hotels, restaurants,

transportation, and current island amenities.

- Provided a warm and friendly environment for traveling international

guests from Europe and China.

- Made process improvement recommendations for sales and reported to the

Ticket Sales Manager.

Walt Disney Travel Tours - Anaheim, California

2001 - 2002

Walt Disney Company is a leading diversified international family

entertainment and media enterprise with five business segments: media

networks, parks/resorts, studio entertainment, products, and interactive

media.

Disney Guest Service Agent

- Disseminated information on Disney resort parks, hours of operations,

directions, admission, merchandise, dining, and entertainment.

- Announced recommendations on restaurants and shopping to international

tourists.

- Confidently performed in a fast-paced and sometimes stressful working

environment.

- Assembled guest gift packages and Walt Disney marketing

brochures/packages.

- Executed strong computer proficiency, including typing skills and the

ability to navigate through Disney's multiple computer systems.

EDUCATION

California State University - Long Beach, CA

Spring 2018

Bachelor of Arts - Hospitality Industry

Long Beach City College - Long Beach, CA

Dec 2007

Associates in Liberal Arts

ASSETS & INTERESTS

- Fluent in Polish and English; conversational and writing.

- Orange Coast College - Costa Mesa, CA (Airline Careers Program ground

& flight) - May 1999

- Consistent volunteer at church (e.g. soup kitchens and clothing drives

during holidays).

- Awarded as America Red Cross Relief Worker - Northridge Earthquake.

- Enjoys international travel; Poland, Italy, Turkey, United Kingdom,

Germany, Greece, and France.

RELEVANT COURSES IN TOURISM

( Family & Consumer Resource Management ( Hospitality Food Service

Hotel

( Hotel & Lodging Management ( Leisure Contemporary Society

REFERENCES

Are available upon requests

Contact this candidate