Customer Service Representative
Resume:
Catina Brown
****SW **st PL Apt C Gainesville FL 32607
***********@***.***
MV Transportation 2/2016-present
Dispatcher
provided customer service inbound/ outbound calls to passengers
assist drivers with time management to ensure clients was on time
maintain a daily log of all route activities
monitor all riders on the road
New Horizons Computer Learning Center 11/2015-2/2016
Educational Consultant
Call center/ outbound calls
Market IT training to prospective clients
City Lien Search 9/2013-12/2013
Estoppel Processor
Research property for title companies
Verified all claims and liens on property
Gathered all collection/judgments on property
Verified any homeowners or property owners associations
Verified property owner and taxes
Veranda Club 6/2011-5/2013
Admin Receptionist
Receptionist duties including answering phones and light data entry.
Boulevard Manor Nursing & Rehab Center 7/2002 - 6/2010
Staffing Coordinator
Maintain accurate staffing for nursing center
Keep daily logs for monthly reports
Scheduled all vacations request in timely matter
Intake of all call-offs for nursing staff
Work with Human Resource Director to ensure that the ratio of patient to staff was within guidelines for the state
Business Office Assistant, Customer Service Representative
Collecting co-pays and coinsurance (current in-house)
Insurance verification and authorizations
Managing residents funds (RFMS)
Petty Cash- managing and balancing on daily basis
Posting therapy charges to residents account for monthly billing
Admissions Coordinator Assistant/ Customer Service Representative
Knowledgeable in admission policies and procedures
Completing resident sign-in paper work
Keeping updated referral logs for monthly reports
Following up with case managers at hospital and/or family for future admits
Ordering all supplies for the facility (DSSI)
Computer friendly- Word, Excel, Windows and etc.
Medical Records Clerk
Maintaining accurate patient files, following state guidelines for organization of patient files
Maintaining and ordering forms for patient charts
Data entry of IDC-9 codes for correct diagnosis on face sheet
Mail out letters to doctors for updates on visitation needed for Medicare and Medicaid guidelines
Assisted with the enrollment of health benefits
Assisted with Life Insurance and 401K process
Assisted with the new hire paper work: applications, I-D, W4, criminal background
Heavy scanning, photo copying, faxing, filing
Put together new employee packets
Assist with the orientation process/procedures
Receptionist
Multiple phone lines (40)
Screen all calls for Administrator
Schedule appointments
Assisted with transportation for residents
Assisted with Admissions
Assisted with Resident Trust Fund for resident needing money
Faxing, data entry
Assisted with the application process
Ordered all office supplies
Education
Spanish River Community High School
PIC Academy- Certified Clerk Typist
South Tech Academy- AA Accounting
References Available Upon Request
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