Customer Service Sales
Resume:
Curriculum Vitae
PERSONAL DETAILS
Marta Malyk
Female
*, ********** ***., ****, *******
Married
+38-063-***-**-** (Ukraine)
212-***-**** (USA)
**********@*****.***
EDUCATION
Master’s Degree.
Master in Philology.
Lecture of English and Spanish. Teacher of World Literature.
Ivan Franko National University of Lviv.
Bachelor’s Degree.
Bachelor of Philology. The English language and literature.
Ivan Franko National University of Lviv.
Certificate: Bachelor’s Degree. Teacher of Italian language and Literature.
Trainings: Neuro-linguistic Programming (NLP)
WORK EXPERIENCE
Recruitment Manager at PINNACLE SEARCH International (Remote)
December 2016 – Present (2 months)Calgary, Canada Area
Main Responsibilities:
- Design, develop and maintain the recruitment process in the organization
- Design the selection matrix for choosing the optimum recruitment channel and recruitment source
- Explore the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
- Build a quality relationship with the internal customers and external recruitment agencies
- Monitor and constantly reduce the costs of the recruitment process
- Monitor the labor legislation and implements required changes to keep the process compliant
Founder
GoSite International
2015 – Present (2 years) Lviv Region, Ukraine
GoSite International is a Web development and Outsourcing company, located in Lviv, Ukraine.
Our main focus is Web Development, SEO and Outsourcing services such as: Customer Support, Technical Support, Sales Representatives, Recruiters, Sourcers, HR Managers, Copywriters, IT developers, designers, architects etc. We work with our clients from the very start to the very finish and support them 24/7.
The principle our company works is the most important part of success:
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Sam Walton
August 2015 – November 2016 – Administrative / Financial / HR Manager/ Director / Project Manager at “Pratik” English Academy, Lviv.
(32 employees)
Main responsibilities:
Translation of documentation etc.;
Work as an interpreter/ handle meetings for the school; create and organize teaching methodology; handle interviews etc; work with educational committees and advisory groups within the community;
Provide advice to teachers, school administrators and support staff.
Provide trainings in educational materials and techniques including research and select textbooks, as well as other educational materials.
File annual and fall reports to the Department of Public Instructions (DPI); direct the district’s approved financial operations’ such as: reports, claims, and forms to secure all money due to the district.
Provide leadership in projecting financial planning for future years.
Conduct a finance committee meeting to present information on district expenditures and receipts prior to each regular board meeting.
Make appointments and manage the principal's schedule;
Register/release students to school and maintains attendance records.
August 2016 – November 2016 – Account Executive / Salesforce Administration at Vitaver (remote).
Main responsibilities:
Salesforce Accounts & Salesforce Administration;
Managing the Accounts in SalesForce;
Team Leadership;
Providing Salesforce training to other company's employees and other users;
Working in a team on Processes Improvement;
Communication with Foreign Largest company's Customers (covering USA);
Salesforce reporting
May 2011 – Present – private English language tutor and translator (Part time).
Main responsibilities:
Teach English to individuals and groups at all levels;
Help with homework and prepare for exams;
Prepare for External Independent Evaluation.
Teach English for Specific Purposes;
Prepare for IELTS and TOEFL;
Translate different kinds of documentation, web pages and sites.
April 2015 – May 2016 – Appointment Setter at FS Online Marketing, Oslo Inc.
Main responsibilities:
Customer Service Representive/Appointment Setter making cold/warm phone calls;
Provide information regarding Q&A;
Set appointments with potential customers at their convenience to the sales department to ensure customers' follows up.
Document all calls and create reports.
June 2013 – August 2015 – HR Manager at IEA (International English Academy), Lviv.
Main responsibilities:
Direct and shape the curricula and teaching processes in a school;
Run the educational programs at non-school settings;
Provide trainings, educational materials and techniques to teachers, school administrators and support staff.
Research/select textbooks and design the teaching methodology.
Conduct seminars and workshops for new teachers.
Observe teachers and classroom and provide constructive feedback based on teacher evaluations.
October 2012 – April 2013 - Customer Service Representative / Sales Consultant at “Zoom Support” IT Company, Lviv.
Main responsibilities:
Provide technical support and world-class customer service via phone, attracting potential customers with Q&A;
Offer company’s service and persuade potential customers to purchase it;
B2B / B2C sales responsibilities;
Software sales;
Problem solving customer complaints.
February 2012 – September 2012 – Customer Support Representative / Recruitment Consultant - Sales at “Wentrum”, Lviv.
Main responsibilities:
Support and provide superior service via phones, e-mails and chat;
Handle and resolve customer complaints;
Process orders and applications;
Identify and communicate priority issues;
Negociate contracts;
Deliver and prepare sales scripts to potential customers.
June 2011 - September 2011
Student exchange program Work & Travel, USA. (“Japanese Sushi Restaurant”, “Subway”). - Waitress
OTHER SKILLS
Over 4 years of Business Development
MS Office Suite;
Internet Literacy;
Basic HTML, CSS, PHP, JS;
CMS WordPress and Joomla;
Salesforce Administration.
LANGUAGES
Ukrainian – mother tongue;
English – fluently;
Russian – fluently;
Italian – Intermediate;
Spanish – Intermediate.
Contact this candidate