Human Resource Manager
Resume:
Mya Rogers
* *** * ***** ****** Las Vegas,Nv ****0/ 323-***-**** /************@*****.***
SUMMARY
Human Resource Manager with practical understanding of business needs, Areas of expertise include employee management, hiring, training and benefits. Highly detailed-oriented and organized,
HIGHLIGHTS
Call center management
Unemployment law knowledged
Strong problem solving aptitude
Records maintenance
Payroll administrator
Recruiting, interviewing and staffing
Performance / workflow
management
Manager/employee coaching and
training
EXPERIENCE
Human Resource Manager, National Tech LLC
Las Vegas, NV 2015 to Present
Reason for leaving: scheduling conflict
● Advise managers on organizational policy matters and implemented needed changes.
● Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
● Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
● Addressed inquires from employees/ management regarding ongoing employee relation issues.
● Conducted employment verification and investigations.
● Processed unemployment claims and acted as the company representative at unemployment hearings.
● Handle understaffing, disputes, terminate employees and administer disciplinary procedures.
● Resolved employment related disputes through proactive communication.
● Handled all administration duties as needed.
Human Resource/Administration/CSR, Citibank Card Processing Center Las Vegas, NV 2011 to
2014
Reason for leaving: location closed/relocated
Mya Rogers
5 553 E Owens Avenue Las Vegas,Nv 89110/ 323-***-**** /************@*****.***
● Liaison between management and employees, auditing and implementing workplace policies and procedures.
● Oversaw call center employees to ensure floor goals were met.
● Provided cross-training to 100+ staff members.
● Retention for our disgruntled customers.
● Advise top management on appropriate employee corrective actions.
● Resolved employment related disputes through proactive communication. C ustomer Care Rep / Retention Specialist, Time Warner Cable Hollywood, CA 2007 to 2011
Reason for leaving: moved to Las Vegas
● Provided accurate and appropriate information in response to customer inquiries.
● Regularly in the top 5% of agents with the highest bonus earned for upselling products and services.
● Built customer loyalty by placing follow-up calls for customers who reported product issues.
● Resolved service, billing and technical issues.
● Identified chronic customer issues by creating and maintaining customer account logs.
● Retention: resolved issues for disgruntled customers and saved accounts from being canceled.
● Help Desk: Assist agents with calls, provided cross-training to 100+ staff members and on the floor coaching.
EDUCATION
Susan Miller Dorsey High School 1999
High School Diploma
Los Angeles, CA
REFERENCES
C arl Whitley
Independent Affiliate Of United Games LLC.
l **********@*****.***
Jim Nothelfer
Area Director
National Tech, LLC
w. 702-***-****
c. 303-***-****
Mya Rogers
5 553 E Owens Avenue Las Vegas,Nv 89110/ 323-***-**** /************@*****.***
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