Manager Employee Relations

REKHA SINGH

Ghaziabad, Uttar Pradesh, India-*****7 +91-921******* *****.*******@*****.***

PROFESSIONAL SUMMARY

An out-of-the-box thinker committed towards the growth of organization (Business and People). Skilled in handling large workforces, maintaining peaceful & amicable work culture in the organization. Proficient in handling Employee relations, Talent Management, Reward & Recognition system, Executive Development,Performance Management etc. An effective communicator with exceptional interpersonal skills and hands on experience in managing change in growing and evolving organization. A versatile persona with willingness to learn and excel in people management career. Passionate HR professional having 17 years of experience.

HR & SOFT SKILLS

HR SKILLS

SOFT SKILLS

HR department start up

Employee Relations/ Engagement

People – Nurture/Mentor/Counsellor

Strategic HR – Business alignment

HR Policy/Standard Operating Procedure formulation

Managing Lifecycle of employee in Organisation

Talent Acquisition

Change Maker/Transformation

Competency mapping & Skill Building

HR Operations (Leaves/Attendance/Compensation/Benefits/Separations/Terminations)

Induction- New Employee hire orientation

Performance Management Strategies

Training & Development

HRIS – Technology in HR

Leadership Skills

Explorer

Innovator/Creative

Risk Taking & Mitigating abilities

Great learning aptitude

Multitasker

Detailed orientation

Communicator

Complex problem solver

Decision Making skills

Trainer/Motivator/Counsellor

Enthusiastic, Fun loving

Thrives on strong colleagues

SELECTED WORK ACCOMPLISHMENTS

Pivotal in setting up organisational policies & HR Dept. from scratch to an effective result oriented team.

Successfully played a pivotal role in managing the change by creating and retaining leadership team along with the high potential employees

Generated a Reward & Recognition platform to create a proactive competitive environment.

Pivotal role in engaging employees by introducing various innovative clubs, speak your mind forums, Town Halls, career progression plans, IJPs etc.

Introduced HR technology & transformed HR function by implementing HR & Recruitment Portal leading to 80% paperless communication & raising efficiency

Brought Retention Rate to 95% & Attrition rate 5% due to exit reasons like getting govt. job/marriage/health issues/higher studies only

Making an effective system by Introducing Online Employee Grievance Handling (Routine)

Integration of cross discipline human resource leading to quality research

100% alignment of the HR function with government statutory and academic bodies like NBA/NAAC/ISO etc.

Improvement & retention of quality faculty 25% PhD holders and 35% PhD (Pursuing) by various HR Strategic interventions

Successful in nourishing Quality Faculty & Staff by Training & Development initiatives like MBTI, Know Thyself, Parenting, Behavioural programs

Accuracy in documentation/confidential documents

Demonstrated success in cultural transformation – preparing faculty staff for 2020 vision

PROFICIENCY FORTE

Formulating & benchmarking functional best practices to focus on development of abilities to meet present and future goals and mission set by the organization.

Instituting change-management practices in the organisation, including organisational restructuring & manpower rationalisation initiatives.

Proficient in employee relations, engagement – handling proactive employee grievance.

Planning human resource requirements in consultation with heads of different functional areas and conducting selection interviews.

Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements.

Developing & implementing strategies for screening/ recruitment to combat high attrition rate & retain talent.

Managing Appraisal process across the levels and establishing framework for substantiating Performance Appraisal system linked to Reward Management.

Conceptualizing & developing T&D initiatives for improving productivity, building capability and quality enhancement.

Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies.

Handling different OD initiatives that positively impact business processes thus improve organisational productivity

WORK HISTORY

Head HR

09/2010 to Current

KIET Group of Institutions – Ghaziabad, Uttar Pradesh, India

(Imparting education in Engineering (B.Tech/M.Tech), B.Pharma, M.Pharma, MBA, MCA having +5000 students and 500 FTE employees & 300 Contract employees, established in 1998 – Holding no. 1 position amongst private college in Uttar Pradesh, India affiliated to Dr. Abdul Kalam Technical University)

Set up the department of HR from scratch

Built strong HR team, Confidential records backlog and futuristic

Aligned all documentation as per Education domain government national bodies like ISO, NBA, NAAC

Established standard HR systems. Have indepth understanding of education domain

With analytical skills and visionary approach established recruitment strategy and focussed on quality manpower hiring

Established monitoring systems to filter low productive resource, trained, set up SMART Goals and raised the efficiency of the system

Documented and communicated different job roles by – job specification, description and evaluation technique

Established Performance Management strategies customised to roles

Introduced new hire orientation/onboarding/mentoring/induction systems

Via various HR interventions brought cultural transformation from traditional teaching methodology to modern/e-learning/animation teaching methodology via taking mini steps

Increased the efficiency by reducing operations time by establishing HR Portal with “zero” expenditure – In house software development via students

HR Portal – Birthday mailers, ESAT survey, Grievance Redressal, Ticketing system, Post management, blogs, speech/address, announcements, attendance, leaves, research, career progression etc.

Established recruitment portal

Increased retention rate, quality manpower, employee relations/engagement (town halls etc.) raising happiness index and enhancement of cross cultural/discipline research/understanding

Successfully integrated departments – multidisciplinary research teams

Created successful HR departments in 2 more group Institutes (IPEC & KEC – Team mentored by me) – Having same strength of people (+500)

Created employee magazine “Palash” and Newsletter – “KIET Newsletter” having all academic happenings of the semester – running successfully from last 3 years

Catalyst in branding/promotion Institute via education fairs, social media, print media etc.

Sr. Manager HR

10/2009 – 9/2010

Acquirelogix Technology Pvt. Ltd. – Noida, Uttar Pradesh, India

(Software - Telecom Domain Organisation)

HR Manager

03/2007 – 10/2009

RateGain IT Solutions Pvt. Ltd. – Noida, Uttar Pradesh, India

(Travel Technology – Software Product Development Organisation)

HR Manager

06/2006 – 03/2007

Entity Solutions Ltd. – Gurgaon, Haryana, India

(Software Product Development Organisation)

HR/Lecturer

07/2005-06/2006

INMANTEC (Integrated Academy of Management & Technology) – Ghaziabad, Uttar Pradesh, India

(Education Institution – MBA/MCA/BBA/BCA/Law courses)

Centre Manager

04/200*-**-****

Teen Study Point – Ghaziabad, Uttar Pradesh, India

(Institution – Imparting education for competitive exams)

Sr. Recruitment Consultant

03/2002-12/2002

C.P. Careers.com – Mumbai, India

(Recruitment Consultants – FMCG/BFSI/IT/Telecom/Creative Arts/Sales/Leadership etc. domains)

Assistant Manager HRD

06/2001-01/2002

Shipra Hotels Ltd. – Noida, Uttar Pradesh, India

(Motels Organisation – Chain of 3 star hotels)

HRD Executive

10/1999 – 05/2001

Automation Synergy India Pvt. Ltd. – Ghaziabad, Uttar Pradesh, India

(Subsidiary of Hero Motors Group – Manufacturing Automobile parts)

EDUCATIONAL QUALIFICATION

MBA – Human Resources

1999

KAIM – Maharishi Dayanand University – Haryana, India

CGPA/%age – 75%

Bachelor of Sciences – Zoology (Honors)

1997

Zakir Hussain College – Delhi University- Delhi, India

CGPA/%ge – 59%

Standard 12th (Inter School) – PCM + Biology

1994

DAV Public School – Ghaziabad, Uttar Pradesh, India

CGPA/%age – 80.2%

High School – All subjects

1992

DAV Public School – Ghaziabad, Uttar Pradesh, India

CGPA/%age – 76.7%

OTHER ACCOLADES

Learnt MBTI personality types by attending training from MBTI certified Pychologist - 2016

Attended seminar on “Leadership” by CII- 2016

Attended seminars on Best Benchmarking HR Practices, Self Development.

Trainings attended on “PCMM” by Bill Curtis organized by QAI, Delhi, “Assessment centers on Competency Mapping” organized by CII, Mumbai., “Certified Recruitment Analysis” by Middle earth Consultants, CAMI Certifications., CMM/CMMI/PCMM model – Internal.

Written research papers on “Human Capital Management” & “Mentorship, Counseling & Coaching : Emerging Trends” and presented at International Conferences – organized at India Habitat Center, Lodhi Road and RATM – Mathura.

PERSONAL PARTICUALRS

DOB – 28th June, 1975, Gender – Female, Nationality - Indian

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