Mail & File Clerk (OA)

Rhonda L. Johnson

**** ****** **** *********, ** 30296

678-***-**** or 678-***-**** jrhonda33gmail.com

OBJECTIVE: To secure as a Mail & File Clerk (OA) position utilizing my Customer Care, Customer Service, Dispatcher, and Communications Terminal Agency Coordinator experience.

EXPERIENCE:

Sisters Against Domestic Violence (SADV), Atlanta, GA

Secretary//Administrative Assistant 3/2000 to present

Scheduling and assist with job placement& recruitment for women

Handling and perform routine clerical functions, maintaining paper & electronic files

Arrange conferences, compose, type, and distribute meeting notes, routine correspondence and reports

Check daily cash accounts

Guiding and solving queries of customers

Answering incoming calls and routing to appropriate departments

Provide general support to women that has been misplaced due to domestic violence

Submit and reconcile expense reports

Organize and schedule meetings and appointments with potential clients supporting financial expenitures

Administrative support to ensure efficient operation of the office; ensuring that all duties are completed accurately and delivered in a timely manner

Honeywell Building Solutions, Atlanta, GA

Energy Advising Consultant 5/2010 to 1/2015

Performs as the primary liaison between the customer and the filled work force for meeting customer requirements.

Manages all planned and unplanned customer calls and dispatch request

Ensure that the Service Business Process is adhered in all transactions

Dispatch to appropriate technicians based upon customer requirements-technical expertise; timeframe; availability, etc.

Ensure that the field workforce meets the scheduling commitments by following through for complete or open work orders

Determine manpower scheduling and planning to ensure routine service, installation and all planned dispatched request are met

Performs to the standards as noted on individual score card or performance feedback mechanisms as provided by the Team Lead. This includes all frontline phone responsibility metrics.

Review customer accounts to ensure cliental accounts are accurately enrolled in the proper service plans

Support and maintain customer’s personal records as well as outbound marketing calls.

Georgia Power/Southern Company, McDonough, GA 06/2000 to 10/2009

Customer Service Representative/Universal Representative

Handle customer inquiries, complaints, billing questions and payment extension/service request.

Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in billing, collections, field services, business/commercial departments, operations and customer affairs divisions.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Manage high-volume workload within a deadline-driven environment, resolved a high weekly inquiries consistently met performance benchmarks in areas of speed/accuracy, and volume.

Analyze customer needs, and come up with a solution in a timely manner.

Process request for residential and commercial services, process inspection documents for new building sites, and final release forms.

Maintain performance of sales production, volume, revenue, penetration and retention of repeat customers.

EDUCATION

01/1996 - 12/1996 Private Investigations, DeKalb Technical College, Atlanta, GA

02/1989 - 12/1992 TAC (Terminal Agency Coordinator); GCIC/NCIC; AS400; DOS; Lotus,

Forsyth Public Safety (Post Certification Center) Forsyth, GA

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