Customer Service Microsoft Office

Erica M. South

Kennesaw, GA ***** 347-***-**** *************@*****.***

Qualifications Summary

Highly accomplished, committed, and regimented operations executive with a successful track record in Facilities Management and telecommunications.

Experience with managing multiple ongoing projects.

Recognized as a team oriented leader.

Adept with Microsoft Office Suite.

Proven track record in Planning & Development and Effective Project Management.

Relevant Skills

Project Coordinator

Develops and maintains client project trackers.

Tracks and updates schedules to adhere to project startup, maintenance, and deadlines.

Creates various client closeout packages.

Interfaces with subcontractors and vendors.

Works closely under a Senior Coordinator or management and supports project departments.

Assures that proper document control, safety, quality assurance documentation and construction project records were kept.

Site Manager

Conducts weekly proactive field walkthroughs.

Responsible for developing written reports which outlines problems regarding personnel, equipment, and furniture.

Provides recommended course of action and timelines for problem resolution.

Monitors compliance with American Disability Act requirements; makes design recommendations for special needs areas, i.e. handicapped restrooms within facilities.

Responsible for coordinating office relocations, insuring minimal impact to agency wide operational needs.

Responsible for obtaining all required moving service plans; implements and monitors all aspects of relocation of staff and equipment.

Telecommunications Coordinator

Acts as a primary liaison for all telecommunication orders which includes: coordinating new telephone requests, upgrades of existing telephone equipment through completion, provisions long distance codes along with all wireless provisioning.

Provides oversight to technicians and vendors performing such tasks as troubleshooting, installations, modifications, and repairs and provide ongoing maintenance and monitoring of hardware.

Creates inventory spreadsheet for telecommunications equipment which provides end users current location and equipment types.

Makes recommendations on appropriate equipment or services based on user needs, availability of equipment, agency standards, and budgetary considerations.

Customer Service

Responsible for receiving and processing various incoming phone calls.

Handles customer service inquiries and problems via telephone, internet or written correspondence.

Answer questions, resolves issues based customer inquiries.

Creates, documents and tracks orders and customer cases.

Professional Experience

Sykes (Pearson Clinical) Kennesaw, GA

Customer Service Agent 6/2016-1/2017

Alorica West at Home (Payflex) Kennesaw, GA

Customer Service Agent 12/2015- 5/2016

Neo Com Solutions Woodstock, GA

Project Coordinator 08/2015 – 11/2015

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Beauti247 LLC/Arise (ATT) Kennesaw, GA

Customer Service Representative 08/2014 – 04/2015

NYC Department of Finance (DOF) Brooklyn, NY

Telecommunications Coordinator 10/2012- 06/2014

NYC Department of Finance (DOF) Brooklyn, NY

Facilities Manger 03/2009- 06/2014

NYC Department of Finance (DOF) Brooklyn, NY

Senior Special Officer 02/2007 – 03/2009

Education

Queens College/Murphy Institute Queens, NY

M.A. Urban Affairs/Public Administration May 2014

The College of New Rochelle Brooklyn, NY

B.S. Liberal Arts Psychology May 2012

References and Supporting Documentation Furnished Upon Request

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