Support Desktop

EXPERIENCE

Pinnacle Foot & Ankle Center Jan. **10 – Current

Systems Analyst

Provide help desk support, desktop support and network administration in 3 locations.

Manage Windows servers Maintain Medical and Document Imaging devices

Training end users on new application

Provide break/fix solutions for all computers, laptops, monitors, and printers

Manage Microsoft Exchange Server / Outlook and File Server

Contract Service Aug. 07 – Oct 2010

Consultant/Administrator

Service 40+ small businesses Inventory and Asset.

Work Assignment from OnForce.com, FieldNation.com/Work Force

Contract services for LAN/WAN, Desktop, Server, A/V systems and Help Desk support

Worked closely with clients to analyze IT system requirements, plan IT projects based on needs and budget.

Remote services Backup, and support.

Web Hosting, Design and email manage

Install and program A/V

Maintained clients peripheral network devices regularly, including printers, scanners, and copiers

Site Survey

POS/Pin Pad rollout/installation for The Vitamin Shoppe, Family Dollar, Office Depot

4,500 nodes Companywide Patch cable upgrade (Metropolitan Transit Authority of Harris)

PC to Thin Client conversion (Compass Bank in Houston, Beaumont, San Antonio and Laredo, TX)

Applied Biosystems Apr. 99 – Jul 07

Site Supervisor

Provide Technical support for local and remote sites.

Consolidated 3 locations to one new location

Installed infrastructure with Cisco routers and switches, NT systems inventory

Setup and maintain site servers (Windows Server 2003, SQL server, IIS, DNS/WINS CISCO routers and switches, DELL and HP tape backup systems)

Upgrading Software image, re-image server, laptops, desktops and workstations. Break Fix, Trouble Shooting, Repairing and Networking Laser Printers and copiers.

Led local App Deployment projects; SAP, Lotus Note upgrade, SharePoint.

Implemented Administrator Tools: Network Instruments Observer, Dell Openview, ScriptLogic to improve and be proactive in managing 300+ nodes.

Travel 30%-50% out of state

Baylor Health Care System/Denton Regional Medical Sept. 1995 – Apr. 99

Lead Production Support Engineer

Desktop Support for 400+ end users was able to reduce monthly Remedy tickets from

200+ to low 30’s (monthly avg) within 4 months of taking over zoned area.

MS Outlook rollout

Promoted to Senior Desktop Rep, providing Level II support

Promoted to Server Team, and advance to Lead Production Support Engineer.

Managing daily operation, assigning tasks and Remedy tickets to staff

Independently designed new team format to better serve the organization.

Added 100 rack mount servers and decommission 166 out of 250 servers

Completing the Project 40days ahead of schedule, reallocated resources, and 1000sq ft space in Data Center.

TECHNICAL SKILLS

Co

Windows Desktop 3x-8

Wireless and hand held Devices

TCPIP / DNS /WINS / DHCP

Windows Server 3x-2008

VMware / Thin Client / RDP / Citrix

SAP

Microsoft Offie/Exhange

HTML/CSS/JavaScript/MySQL/CMS

VoIP

iPhone / iPad / Android

Cisco Router / Switch / Access Point

Remedy / CorasWorks

Adobe Products

HP OpenView/ NEWT Pro / Observer

A/V / URC /

Network Printers / Copiers

AutoCad 2010 / Mechanical Desktop

POS / Pin Pad

CERTIFICATIONS

Firewall CCSA/CCSE

Associate Server Certification

Basic Wireless Technology

Foundation 2009 Desktop/Portables

EDUCATION

Denton High School

Texas Tech University

Sessions College - Current

U.S. Army Veteran

COMMUNITY SERVICE

Greater Houston Track Club Aug. 2012-Current

Executive Director/Founder

Manage the operation, planning, community relation, marketing and fundraising.

Manage and develop club web site.

Designed web base GH online Volunteer e-Learning to improve volunteer services.

Implement Online Project Management application to store business information and track projects, and events. Reducing and tracking volunteers time and enhance club overall service performance.

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