Client Relations Manager
Resume:
PATRICIA BIRCHMEIER
Pinckney, MI 48169
810-***-**** • e-mail: *******************@*****.***
PROFESSIONAL EXPERIENCE
NSF International, Ann Arbor, MI
Customer Relations Manager, NSF/ISR – Business Management Systems, Jan. 1, 2014 - Present
Logistical support for 52 international ISO auditors that certify automotive and other ISO-compliant customers, including Toyota affiliates, Tier 1 suppliers, and numerous industries.
Responsible for over $400,000 a month in auditing revenue, and providing/editing certification quotes.
Starting the Certification Process for auditors to obtain increased access to NSF software systems.
Sales Assistant, NSF/ISR – Business Development Department, May 20, 2013 – Jan.1, 2014
Assisting the Director of Business Development, Business Development Managers, and the Operations Department.
Data input into the Sales Logics System.
Answering calls for the 800 number, matching and assisting clients and auditors, scheduling, and providing problem resolution support to clients and auditors.
Verifying Facility Record Sheet for ISO 9001 Reassessments.
Creating documents for ISO 9001 Reassessments.
Assisting with proposals for new clients.
Creating and submitting sales agendas from regular sales meetings.
IQ entry.
Assisting in arranging client and NSF employee social functions for business engagement.
Confirmation calls for ISO audits.
Assisting in the review and reporting of Client Satisfaction Surveys to improve the business.
Running Fit, Ann Arbor, MI (Former secondary job; evenings and weekends only)
Sales Associate, December 1, 2015 – December 31, 2016
Analyze and fit local area customers and professional athletes for running shoes.
Transfer stock to other stores.
Responsible for opening and closing the store.
Make regular banking deposits of store revenue.
Logistical support (monitor stock inventory, re-order, etc…).
Customer support, advisement, and equipment/accessory customization.
Performance Bikes, Ann Arbor, MI (Secondary job; evenings and weekends only)
Sales Associate, March 10, 2015 – December 5, 2015
Part of team atmosphere supporting local area customers for professionals riders, fitness, and recreation.
Analyze and fit customers for bikes, accessories, apparel, and safety equipment.
Responsible for opening and closing the store.
Make regular banking deposits of store revenue.
Logistical support (monitor stock inventory, re-order, etc…).
Customer support, advisement, and equipment/accessory customization.
Place special orders for ship to store.
Running Fit, Ann Arbor, MI (Former secondary job; evenings and weekends only)
Sales Associate, March 8, 2013 – March 8, 2015
Analyze and fit local area customers and professional athletes for running shoes.
Transfer stock to other stores.
Responsible for opening and closing the store.
Make regular banking deposits of store revenue.
Logistical support (monitor stock inventory, re-order, etc…).
Customer support, advisement, and equipment/accessory customization.
Con-Way Freight, Ann Arbor, MI
Administrative Assistant, Real Estate, Feb. 1, 2011 – May 8, 2013
Assist the VP of Operations, Director of Real Estate, Property Managers, Facility Maintenance Group, and the Environmental Group.
Created leases for rental properties.
Work with Excel and Access.
Liaison between Property Managers and Landlords on negotiating short term leases.
Creating Expenditure Reports for lease renewals.
Worked on multiple projects.
Decreased overdue invoices by 80%.
Input all property information into new database completed under deadline.
Worked in Laserfiche and Titan data entry filing computer systems.
Corresponded with landlords under the direction of Property Managers.
Checked waivers against sworn statements.
General Clerical Duties including answering and directing phone calls, filing, data entry, processing invoices and vouchers.
Set up meetings for quarterly real estate updates.
Assisting customers via phone and email.
Making and modifying travel arrangements.
Customer Service Representative, June 22, 2009 – Feb. 1, 2011
Running an Audit for LTL shipments.
Assisting Sales Support Analyst.
Coding zip codes and accounts to territories.
Moving ownership of accounts and zip codes in Salesforce.com.
Support for Salesforce.com.
Dexter Karate Academy, Dexter, MI
Program Director, Assistant Instructor, Administrative Assistant, July 15, 2005 – June 20, 2009
Responsible for independently managing the academy.
Responsibilities included:
oClass Instructor, planning and running functions.
oBookkeeping for two different businesses including AP and AR.
oComputer data entry for students and prospective clients.
oCreating marketing and advertising campaigns.
oGeneral administrative functions.
PROFESSIONAL AND INTERPERSONAL QUALIFICATIONS
Proficient in MS Office products (Word, Excel, Powerpoint).
Work well in highly organized, team-oriented atmospheres, with excellent communication skills.
Knowledgeable in general office practices and policies (diversity, anti-harassment, job safety, etc…)
Very knowledgeable in working with offsite and international clients and vendors.
Excellent problem-solving skills
EDUCATION
Washtenaw Community College, Ann Arbor, MI
Certificate, Administrative Assistant
Graduated with honors
Associates Degree General Science
Graduated with honors
Associates Degree Early Childhood Development
Dean’s List
References
Doug King
Karen VanKirk
Matt Young
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