Customer Service Manager
Resume:
BARNIE M V ILLA
LAS VEGAS, NV 89156
************@*****.***
WORK HISTORY
Adventure Towing December 2006 - December 2016
Clerical Las Vegas, NV
Responsible, but not limited to receiving and placing phone calls to roadside providers for roadside assistance services. Preparing contracts, addendums to contracts, purchase orders, letters, emails, online billing, payroll, receivers to invoices, and other related documents. Also responsible for dispatching calls to drivers, calling customers for correct location and destinations and\or drivers for estimate arrival times. Troubleshoot irate customer(s) complaints\issues, copying, scanning, faxing, making sure that the office and restroom(s) are clean at all times, follow MSDS sheets, safety rules and other related duties as instructed by supervisor.
Short Hop Mini Mart August 2010 - September 2012
Cashier\Stocker\ Mail Processor Las Vegas, NV
During an 8 hour shift, the cashier is responsible for preparing the cash register drawer for service to the customers and slot players payouts, prepare drinks for slot players, conducting cigarette counts, price changing into computer and on items, ordering of the necessary supplies, stocking and cleaning shelves, refrigerators, inside and out, cleaning store, inside and out, clean restroom, empty trash, facing items to front of shelves at all times, pulling expired items from both the refrigerators and shelves, replacing items, preparing and\or pricing t-shirts and hats for inventory, replacing ice in fountain drink machines and replacing fountain drinks, as needed. I was also responsible for over 1500 mailings, each day: by tri-folding and\or stuffing envelopes, labeling, and stamping for preparing for post office at the end of the workday, follow MSDS sheets, safety rules and other related duties as instructed by manager. 7 Eleven June 2008 - July 2010
Cashier Henderson, NV
During an 8 hour shift, the cashier is responsible for preparing the cash register drawer for service to customers and slot payouts, preparing drinks for slot players, conducting cigarette count, preparing coffee, cleaning coffee pots after the end of a 6 hour duration, sequencing products on both shelves and refrigerators, ordering of inventory as needed, price changing on items and in computer, dayparts, which consist of inventory on donuts, sandwiches and burrito items, stocking and cleaning shelves and refrigerators, inside and out, cleaning store, empty trash, restrooms, inside and out, clean slot area, front facing of items on shelves, changing fountain drink containers, cappuccino, iced tea, and chili/cheese bags, pull expired items from shelves and refrigerators and replace, strip and clean all equipment, prepare hot food items for customers, strip and clean hot food warmer nightly, clean back room nightly, follow MSDS sheets, safety rules and other related duties as requested by manager. San Joaquin Housing Authority June 1995 - June 2005 Senior Supportive Services Specialist Stockton, CA The senior supportive services specialist is responsible for, but not limited to the 5 major components of education, employment, substance abuse, computer training and family awareness to low income families. There were 4 centers, which is based in Conway Homes, Sierra Vista Homes, Thornton Homes and Tracy Homes, all of the San Joaquin County. Each center was equipped with a supportive services specialist, 12 computers, for resident trainee, an employment specialist, for welfare to work placement, Stockton Unified School District, for education, a substance abuse counselor, for residents in need of substance abuse help and\or knowledge, self sufficiency coordinator in order to help residents in becoming self sufficient, parks and recreation, for youth programs and field trips, Concilio, for paperwork for the spanish speaking residents who needed help with resources and\or form preparation, ESL classes for the spanish speaking residents to learn English, and a youth gang advocate, for youth who were leading the wrong path (Right of Passage). I was also responsible for cleaning the center, 8 stall restroom, computer workstations\computers, 8 cubicles each day and implementing an office assistant program for 4 low income residents of each center. The training consist of computer training of microsoft word, excel, presentations, outlook and preparing business cards. In duration of my employment, I was successful for placing over 20 residents from the 6 month training program into employment, 30 residents in receiving their G.E.D and youth who decided to go back to school instead of running the streets. During my duration with the housing authority, I was promoted 3 times. I started in the purchasing department. 18 months later, I moved to the Development department, where I helped implement the grant for the resident construction and resident office assistant program. Once the grant was approved, the Supportive Services Centers were created. I became a supportive services specialist. The following 6 months, when the position of senior supportive services specialist was created, I was given the position, and the 4 resident office assistants was placed. Follow MSDS sheets, safety rules and other related duties as required by the Executive Director of Community Relations. Travelers Inn Hotel April 2003 - May 2005
Housekeeping\Laundry Stockton, CA
The housekeeper is responsible for preparing the laundry carts for the beginning of the work day in order to provide excellent customer service, as well as cleanliness to 12 vacant and\or stayover rooms and its surrounding areas for the guest of the hotel. The responsibilities of a housekeeper is preparing the room by wiping down the headboards, replacing fresh linen on beds and pillows, fresh bedspreads, wiping down walls, pictures\frames, mirrors, windows, televisions, lamp bulbs and shades, blinds, light fixtures, window sills, kleenex holders, etc., replace drapes as needed, cleans coffee pots and hair dryers, clean refrigerators, microwaves, call maintenance for needed repairs, place condiments of coffee, tea, sugar, straws and creamers, cups, and ice buckets, empty trash, scrub down bath tub, bath walls, shower heads, sinks and all fixtures, scrub toilet, inside, around and out, replace shower curtains and toilet paper, place towels in designated areas, replace kleenex, scrub bathroom and entrance floors, wipe down furniture in all areas, inside and out, shampoo carpet, once every three (3) days and vacuum carpets, wipe down doors, and clean outside areas. In stayovers, the housekeeper is responsible for changing linen and making bed(s), wiping down furniture, television and appliances, replace condiments and cups, wipe ice bucket, provide new towels, toilet paper and kleenex, empty trash, clean restroom, sinks as stated above, vacuum, and leave thank you card. The laundry consist of preparing linens and towels, by placing into washers for washing, dryer for drying, folding and putting away. the sheets are sent through the mangle then put away. After putting all items away, it is our responsibility to wipe inside and outside of washers and dryers, shelves, walls, if needed, emptying trash, sweeping and mopping floor and wiping down the mangle machine. Follow MSDS sheets, safety rules and other related duties as directed by supervisor.
Delta Convalescent Hospital January 2000 - March 2003 Dishwasher Stockton, CA
In a kitchen atmosphere, the dishwasher is responsible for collecting all food trays, plates, bowls, glasses and utensils from the dining area(s), and by placing onto food racks. Duties include, but not limited to cleaning and disinfecting all tables and chairs, rinsing dishes and pots\pans in order to separate. Load dishes onto dish racks, sparely, separating and placing into dishwasher for cleaning, while preparing the next load(s). When dishes are complete, it is important to check for cleanliness. If some and\or all of the dishes are not clean, resend through dishwasher as needed. After cleaning, stack separately, then put in appropriate designated locations on shelves for next meal preparation. When complete, clean dishwasher with designated cleaning solutions. If their is maintenance needed for dishwasher, contact maintenance for repairs. The dishwasher is also responsible for sweeping and mopping dining area(s), hallways and kitchen, emptying all trash, cleaning walls, sinks, cabinets, stoves, shelves, food carts, food trays, etc., wrapping utensils into napkins, and loading food trays onto food racks, while the cook prepares meals. It is the dishwashers responsibility to help cook when needed, set up trays, place bowls, utensils and glasses on tables, then carry out prepared food carts to dining area for clients of the convalescent hospital. It is very important to follow MSDS sheets and safety rules. Other related duties are performed at the request of the cook or supervisor.
EDUCATION
San J oaquin D elta C ollege - 1998
Computer Science
Stockton, CA
Woodruff Vocational - 1996
Business Administration
Stockton, CA
Stockton Unified School District - 1986
G.E.D
Stockton, CA
REFERENCE AVAILABLE UPON REQUEST
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