SUMMARY

Human Resources Professional with comprehensive Human Resources experience including recruitment, retention, conflict resolution, change management, labor relations, training, and benefits administration. Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further company goals and productivity.

WORK EXPERIENCE

Eldermark Software Fargo, ND

Human Resources Manager September 2016-Present

Responsible for US and International recruitment during a large expansion period as well as providing guidance to the management staff in the areas of compliance, employee relations and other aspects of employment growth and development to align with company needs and goals.

Implemented several new policies and procedures to ensure maximum productivity and employee engagement in a growing company

Conduct market research to ensure compensation in the form of salary, benefits, and raises remain competitive

Oversee employee development and training, as well as implemented a new HIPAA compliance training specific to the medical field

Maximized employee engagement through reviews, one on ones, goal setting and employee acknowledgment programs

Setup and customized a timekeeping system in order to track hourly and salary employees time to ensure FLSA compliance

Provide guidance and assistance with company reclassifications and assessments

Organized a budget and talent acquisition plan for the coming year and its projected growth

Partnered with the president on future career path creations and developed new business initiatives

Review and update yearly benefits programs and budget

Maintain timekeeping system, and process payroll on a biweekly basis

JSM Woodworks Fargo, ND

Director of Human Resources/Purchasing September 2015-June 2016

Responsible for the company’s entire recruitment process, and collaborating with all levels of management in concerns with HR projects, policies and operational decisions

Ensure that all company policies and procedures are up to date and in line with current employment law

Oversee company recruitment, hiring, compliance, benefits, employee relations, safety, and training needs

Update Company job descriptions and created an applicant tracking and rating system in order maintain an accurate log of candidates

Broadened and increased recruitment efforts on a national level in order to meet company’s employment needs

Create, update and revise company policies, procedures, and documentation

Maintain OSHA and safety compliance in all warehouse facilities, as well as monitoring employee training certifications

Approve invoices and update cost information to ensure annual costs are current and within the budget

Conduct company purchasing initiatives and communicate with vendors to ensure product deadlines are met in a timely manner while deescalating conflicts that arise

Involved in the creation and setup of the marketing team in order to generate awareness and increase sales

Proposed and implemented multiple initiatives to increase company awareness and search presence, in order to increase sales

Multiband Corporation Fargo, ND

Human Resources Coordinator March 2014-April 2015

Review and approve company invoices for the Fargo office to ensure accordance with the budget

Create, approve, and complete change managements and employee information changes for the Fargo, Minnetonka, and St. Louis offices

Enforcing company policies and procedures, as well as developing strategies to increase individual performance

Set up and review drug screens and background checks for new hires in the Fargo, Minnetonka, and St. Louis offices

Conduct new hire orientation, exit interviews, terminations, and layoffs as needed

Create, enter, and maintain employee information in the HRIS, as well as the generation of reports

Handled the creation of new policies and procedures to enhance company productivity and compliance

Responsible for the acceptance and review process for the tuition assistance program company wide

Documentation editing as needed by marketing or upper management

Handled the candidate screening process for my locations and conducted employee interviews with the on-site managers

Ensure compliance with Federal and State regulations

Assist the benefits team with employee questions and enrollment

Update and maintain employee records for the Fargo, Minnetonka, and St. Louis office

Assist managers with coaching, write ups, and performance as needed

Received recognition for putting the company a month ahead on the set up of the MOBI program

Conducted testing for the new HRIS system (Microsoft Dynamics AX), and provided feedback and functional expertise

Lead new policy presentations for the Fargo office, and ensured employee cooperation, and understanding

Handling employee questions and concerns in a timely manner

Organize employee appreciation events

Victoria’s Secret Pink Fargo, ND Operations and Staffing Supervisor March 2013-March 2014

Coordinated the candidate interviewing process with hiring managers

Screened and completed reference checks for potential candidates and conducted 30/60 reviews

Organized all new hire paperwork and conducted the onboarding training of new hires

Conducted employee training through classroom and hands-on sessions

Provided continuous feedback on various opportunities and obstacles that hinder execution

Placed weekly supply order and executed the scheduled purge of all documents

Frequently updated standard operating procedure manuals

Reinforced all activities related to providing a safe work environment

Created and generated the monthly employee work schedule

Analyzed and recorded weekly shipment visibility reports

Complete Nutrition Fargo, ND

Sales Associate November 2012-March 2013

Conducted interviews with management in order to recruit top talent

Communicated with local businesses to generate product awareness and sales opportunities

Developed guest connections by sending follow-up emails and placing phone calls regarding product needs

The Buckle Fargo, ND

Assistant Manager Sept. 2011-Nov.2012

Actively recruited for store, conducted interviews, and participated in hiring decisions

Trained employees on product knowledge, selling techniques, and company standards

Evaluated teammates’ development and performance with store manager

Tracked and analyzed store performance rankings to produce effective inventory management

Strategized store merchandising decisions to create optimal sell-through rates of product

Delegated maintenance tasks and provided in-the-moment coaching to teammates on a daily basis

Coordinated an in-store experience for multiple customers simultaneously in a fast-paced retail environment

Influenced customer buying decisions by communicating product information

Built customer relationships to maximize purchase volume and reach store/individual sales goals

JC Penney Salon Fargo, ND

Hair Stylist June 2010-Feb. 2012

Hornbachers (Caribou Barista 2010-2011) Fargo, ND

Cashier/Trainer Sept. 2007- Sept. 2011

Coached, trained, and mentored supervisors and employees and enforced company policies

Assisted employees with day to day activities, and answered questions as they arise

Ensured efficient customer service by responding to guest needs

Placed and confirmed weekly supply orders from different vendors

Education

UMC: BS Business Management-2017

MSCTC: AS Human Resources Management

The Salon Professional Academy

Skills/Program Experience: Knowledge in Microsoft Word, Power Point, Excel, Visio, Cisco WebEx, Cisco TeamViewer, Outlook, ACES Scheduling, AOD, ADP, SharePoint, Microsoft Dynamics AX (HRIS), Millennium (HRIS), QuickBooks, NOX, First Advantage, E-verify, and Newton

Website

https://www.linkedin.com/in/melissa-clapper-a791a256

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