Manager Project

Alexander G. El-Deir **** N. Hiatus Rd, apt.***, Sunrise, FL 33351

syst.architect / access & excel- vba specialist / b.a. & s.a. cell 954-***-**** - **********@***.***

Business Analyst project manager system analyst meetings gathering requirements developer **********@*****.***

Industry Certifications / Credentialing

BPOS – Microsoft Business Online Productivity Suite Support Engineer.

SQL DBA Server 2008 – PC Professor Certification.

Bachelor of Science in Computer Science – Brazil.

IT Skills / Software Competencies

ETL SYSTEMS, SharePoint, Outlook Web Access, Live Meeting, Office Communicator, BPOS, Access 2000, Red Hat Linux 9.0, Windows (from 95 to 8 all version and Servers version), MS-SQL 7.0, ORACLE, SQL, HTML 4.0, DBASE III, DBASE IV, Microsoft Access 97 to 2010, Clipper Summer 87, Foxpro 2.0, 2.5 (dos/windows/unix), Lotus 123, Wordstar, Display Write, Norton Utilities 5.0, PCTOOLS Deluxe, Lantastic, XTPRO, Novell Netware 3.xx, 2.xx, DOS, SCO UNIX, DG Unix, SBT Software Packages(Mat.Cntrl, Acc. Rec., Etc.), PICK OPERATING SYSTEM and PROGRAMING, D3 OPERATING SYSTEM and PROGRAMING, ABC Flow Charter, Winfax, Autocad, Basic, Visual Basic, Word Perfect, Microsoft Office 2010 (Word, Excel, Access, Power Point, Visio), Outlook Express. LapLink, Mcafee Anti-virus, Norton Anti-virus, VBA Programming for Access 2010, Excel 2010, Outlook 2010.

Specific Customized Applications Systems Architected & Developed from Scratch / Expertise

Inventory System, Account Receivable System, Account Payable, Laboratory Management Systems, Payroll, Invoice Control, Point of Sales, Credit Control, Time Schedule, Customer Control, Restaurant Control, Real State Systems, Condominium Management Systems, Construction Material Control, Civil Construction Control Systems, Manufacturing Control Systems, Package Receiving Control, Collection System, ETL systems.

Professional Experience

TCS – Total Computer Systems - Sunrise, fl July 2013 – present.

Owner. Consulting / Contract work.

Consulting for many companies in the Miami Dade / Broward /West Palm Beach counties in the capacity of Business/System Analyst Microsoft Access / VBA programmer, Excel VBA programmer, IT Support/Help Desktop.

Creation of Automated Excel->Access->Share Point systems. Creation of Table, Queries, Reports, Dashboards in Access with connection to SQL. System Customization Specialist. Data Analysis of Sales, Payables, Receivable reports. Extraction, integration and Manipulation of Data from different fonts (SQL, Excel, etc.), to fulfill the necessities of the different divisions in the company. Help my customer with solving: hardware, network, software, internet issues.

Immediate response to customers needs via phone/email/text msg/Personnel assist. For all IT issues.

Flowchart (Visio) / Documentation of all Access systems created / modify.

VBA coding in Access & Excel to create functions/macros to create ETL process (Extract, transform, load of Data)

TBC Corporation, Juno Beach, FL January 2013 – April 2013

Contract Temp. Position - Client System Analyst

Responsible for completing all in-scope support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. Providing in-depth technical hardware and software support for all desktop and laptop platforms supported. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Creation of Documentation, Manuals and information for the IT Knowledgebase. Communicates effectively with customers, management, and peers both verbally and in writing.

Quicker response on back calls.

Coordinates various projects and implementation of process and policies with other IT groups and outside vendors when needed

Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational projects.

Identifies, develop and deploy appropriate courses of action to resolve local and enterprise problems

Alexander G. El-Deir 954-***-**** **********@***.*** / **********@*****.*** Page 2

Teleperformance, North Lauderdale, FL September 2010 – May 2011

Microsoft Technical Support BPOS Engineer

Worked as a Technical Support Engineer for Microsoft, helping corporations with their Business Productivity Online Suite (BPOS) issues. Assisted the customer with Exchange online, Outlook, SharePoint, Live meeting and Office Communicator issues, from installation of these software on their companies to helping them with managing their SharePoint systems. Played key role in helping customer with Co-Existence installation, Outlook Web Access email issues, CLOUD installation and maintenance.

Quicker response on back calls.

Rated top box on every evaluation made with customers.

High success rate during first 10 minutes talking with customer to make correct assessment, which led to a mini business analysis to help the customer properly.

Radio Brasil, Coral Springs, FL January 2005 – October 2008

MIS Manager / General Manager / Business Analyst / System Analyst / Programmer

Worked as a Consultant for the company, managing and training all radio disc jockeys that were on the air. Managed all computers of the radio studio and administration offices, Network administration, Business Analysis, System Analysis and development of specific software for Radio Station. Handled development of web site for the radio station, development of reports, queries, tables to register listeners on the radio station. All development done in Microsoft Access and Microsoft SQL tables, queries, Crystal reports on a Windows Server environment.

Helped the marketing department with reports of companies in the areas of listeners.

Helped increase sales with specific reports of areas of listeners.

Saved the company by changing T1 connection to a faster connection for radio streaming.

American Credit Bureau, Boynton Beach, FL January 2004 – December 2004

Senior Consultant / Business Analyst / System Analyst / Network Administrator / Application Developer

Worked as a Consultant for the company. Primary responsibilities included: Business Analysis, System Analysis of Collection Software that does collections in two different phases. Maintenance / Update / Development of forms, queries, reports and procedures in Microsoft Access and Visual Basic. Handled network administration of Windows 2000 NT Server, Winfax Server. Developed Flowchart and Documentation of Collection System with description of all databases, tables, forms, reports, queries and procedures involved in the process of Collections, Hardware Maintenance, Backup Maintenance.

Developed software that helped the Collections Department more accurately reflect its accounts receivable position.

Modified report to run in half of the time.

Created a flow chart of the Business Analysis, System Analysis and Programming for the company.

Informata Consultoria de Dados March 2001 – September 2003

Recife / Pernambuco, Brazil

Senior Consultant / Business Analyst / System Analyst

Consulted and developed Data Warehouse systems, Business / System Analysis, Systems Flowcharting, Development of Databases in Oracle, MS-SQL3, Description of all Tables of the Systems, Development of Triggers, Filters, Queries and Reports in MS-SQL 3.0. Managed definition of business rules, programming goals and rules for development of software, tables, reports and queries for the systems.

Developed different systems for different companies with better technology.

Trained programmers on how to understand the flow charts.

Developed all user manuals of the software.

Handled training of all end users of the new system.

LIMS USA, Hollywood, FL November 1999 – March 2001

Business Analyst / System Analyst / Programmer

Managed system analysis of customized Laboratory Information Management Systems, programming in SQL language for Oracle, Sysbase, Microsoft Sql, Access, etc. Trained final end users, Database Definition, Business Rules definition and programming, installation of new Customize Systems, Windows NT 4.0 server/workstation installation & maintenance, Web site Development / Maintenance (HTML 4.0), Network installation, definition, maintenance; R.A.S. installation, definition and maintenance.

Helped the Pittsburgh Atomic Lab in training the final users on the lab system.

Saved company money by shortening time of work at the atomic lab.

Responded quickly to all customer requests for service that called in with issues

Other Relevant Professional Experience

TIF Instruments (North Miami, FL), Unix System Administrator / MIS Manager / Business Analyst / Application Dev.

State of Florida – DOT (South Florida), Computer Analyst I / Programmer

Informata Consultoria de Dados, (Recife Brazil), Business Analyst/System Analyst / Project Manager

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