Sales Customer Service

Quinn Karen Barr *** N. Front St.

Wormleysburg, PA 17043

Mobile Phone: 717-***-****

Email: *****@******.***

CAREER OBJECTIVE

A managerial type or sales position which utilizes my expertise in building teams, creating relationships, selling and project management, business retail skills, as well as consulting across teams, segments and industries.

PROFESSIONAL SKILLS

• Over twenty seven years of experience in management of people, projects,

in the retail, food service industry, sales and as a business owner.

• Excellent interpersonal / client-focused, sales experience, and strategic

thinking skills.

• Demonstrated thought leadership and ability to consult/manage, partner, and

influence decisions at all levels of an organization.

• Proven ability to build teams, develop and improve various functions within

the Morrison Company with commitment to effective utilization.

• Thorough understanding of retail business environment across many

industries. Capable of identifying and developing strategic marketing-sales

practices and concepts to ensure a competitive edge of retail applications

grounded incomprehensive business understanding-

• Knowledge of 3 Tier systems in Consumer Packaged Goods (CPG) –

Retailers,Manufacturers-Consumers/shoppers.

• Ability to work under pressure, manage time, individuals, and budgets

effectively.

• Proficient with corporate productivity and web presentation tools.

• Experience working with Salesforce.com

• Excellent verbal and written communication, listening, and presentation skills.

PROFESSIONAL EXPERIENCE

March 2016 to Present Cura Hospitality/Elior (Messiah Lifeways) Assistant Director of Dining Services

• Manage all functions of the food service department and resources.

• Plan, direct and coordinate the activities of the Food Service Department

• Establish policies and procedures to provide administrative direction for menu formation, food preparation, distribution and services, budgeting, purchasing, sanitation standards, safety practices and staff development

• Assures compliance with standards of practice and regulatory requirements

• Confers with Manager or other departments regarding the technical and administrative aspects of dining service.

• Interviewing, training, disciplinary actions, competency reviews, staffing and attending appropriate meetings.

• Ensures account is meeting all budgetary targets and forecasts.

• Establish, monitor and direct all special event catering activities.

• Reviews and implements Quality Assurance/Quality Improvement programs.

July 2015 – March 2016; The Hershey Company Direct Sales Representative – System One- Hershey, PA

• Research accounts, identify key buyers and generates sales.

• Deliver strong phone presence through a highly professional confident

approach hundreds of times per day.

• Understands customer needs and requirements delivering customized

product solutions to maximize sales

• Close sales, achieve daily quota and assist in completing sales projects

July 2011 – July 2015; Retail Supervisor Medical Center - The Compass Group- Hershey, PA • Supervised the operation of the Client Food Services team consisting of over 150 individuals across the different food services within the medical center.

• Facilitated relations with clients, residents and customers;

established and maintained close working relationships with patient service,

retail, catering supervisors, and employees.

• Responded to customer needs and requests; resolved customer concerns.

Demonstrated knowledge of menu and responded to guest inquiries and

concerns in a courteous and professional manner.

• Provided nutrition information to individual residents and or customers;

participated in wellness activities as applicable in the retail department.

• Supervised direct reports to ensure quality food production and an enjoyable

dining experience for residents, guests and staff.

• Administered safety, sanitation, and security and maintenance programs as

assigned.

• Complied with federal, state, local and health department regulations; helped

ensure compliance with company policies, procedures and practices involving

food, personal safety and loss-prevention efforts.

• Followed HACCP guidelines when receiving, assembling and distributing

food supplies to ensure the quality and safety of food supply.

• Identified and used cleaning chemicals following directions recommended by

• manufacturers and per MSDS/SDS sheets.

• Assisted in the selection, hiring process training of associates.

• Created, assists and posts associates' work schedules.

• Ensured associates' daily and weekly tasks are appropriately performed.

• Evaluated, mentored and disciplined associates according to policy.

• Ensured that department was opened and closed per departmental security

policies.

• Assisted manager with paperwork and data entry, as necessary.

• Oversaw systems and processes to ensure that the strategic and operational

objectives of the patient services were accomplished.

• Ensured alternatives to menu as allowed on prescribed diet in accordance with

food allergies and sensitivities, cultural, ethnic and religious preferences

• Evaluated patient meal selection, tray completion, tray delivery and tray

retrieval process.

• Adhered to facility confidentiality and patient's rights policy as outlined in

HIPPA

• Complied with all regulatory agency standards.

• Completed required documentation, reports and logs.

January 1990 - June 2011; Owner and Operating Manager of Flowers by Quinn- Mechanicsburg - Camp Hill, PA

• Specialty, crafts, and Special Events (weddings, graduations, funerals, other)

Floral business.

• After two years grew the business to average approximately $2,000 to $3,000

weekly revenues.

November 1988 - December 2001; Owner and Operating Manager of Subway Subs - Lebanon, PA

• Performed and directed overall store management. Directed staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintained standards of restaurant safety and security. Recruited staff and oversaw training program. Responsible for local marketing initiatives – contacted prospective customers to promote sales. Exceptional customer service was a major component of this position. Responsible to profitably operate the restaurants within the practice and procedures established by the Company’s corporate operations.

EDUCATION

• Central Dauphin High School Business –Graduation 1988- Diploma.

• Completed Dynamic Leadership Course Certification through Compass

Training- 2014.

• Completed semi-annual seminars-trainings required by the Compass Group on

Food safety and Food administration.

PROFESSIONAL CERTIFICATIONS

• Serve Safe Certified (SSC).

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