Customer Service Administrative Assistant

Profile

Skill Set

Employment

History

Education:

Tamathea Tubaya-Holmes

*** *** ****** ** ***. #128 * Annapolis, MD 21403 * 323-***-**** * *********@*****.*** Office Management / Administrative Assistant

As a highly self driven energetic, dependable office manager/administrator with a proven record of strong leadership, and detailed organizational skills, paying extreme attention to details, adaptable and flexible, and a fast learner with databases, company procedures and policies, and departmental processes, executed with efficiency, I offer diligence with supporting supervisors and upper management with extensive commitment, while using good judgment in decision making and striving for excellence. Committed to be a strong leader with the ability to handle stressful situations in a diplomatic and timely manner; capable of offering the ability to effectively trouble shoot and resolve issues with sensitivity, yet cultivate individual creativity. Offering the ability to efficiently execute comprehensive research and contributing strong analytical, written, verbal, telecommunication and collaboration skills.

Professional Communication and phone etiquette

Exemplary people & customer service skills

Creative excel spreadsheet execution

Consummate PowerPoint presentation skills

HMIS Database – trained and experienced

Exemplary - Case Management & people skills

Strong Time Management Skills

Excellent office management & supervisory

skills and proficient multi-tasker

Self-starter able to work collaboratively with a team

Proficiency with Microsoft Office Word, Excel,

Publisher, Power Point, and Outlook

Volunteers of America – VOA FES Family Emergency Shelter– Los Angeles, CA 2012-2016 Position: Lead Monitor / Supervisor-Facility & Office Manager / Case Manager Provided a variety of complex administrative and clerical support to direct supervisor, and supervised (second in charge) of facility & handled all office responsibilities. Assisted staff and clients including detailed HMIS database entries. Provided extensive services, compassion, and hands on commitment, contributed greatly to the success of the facility and the homeless family population enduring trauma and in need of services and positive support, with their successful transitional process of securing permanent housing and enhancing their family’s lives. Managed the front office, secured the facility, created forms and documents and extensive excel spreadsheets; managed files; liaison for partnership programs; assisted program manager with achieving success.

AACC Anne Arundel Community College – Arnold, MD 2008-2010 Positions: Assistant to the Assistant Dean (SDS) / Testing Proctor (SDS) / Employment Services-Assistant With much enthusiasm, contributed to the needs of others, with high energy, while successfully satisfying the needs and goals of the educational organization, assisting thousands of students with obtaining their educational goals, in a fast paced environment.

CSC/Windermere/TMF / DHS ICE –Technical Maintenance Facility - Largo, MD 2000-2008 Position: Logistics Specialist/ Administrative Assistant / Security Clearance Level: Secret / Presently [Inactive] Extensive logistics specialist and administrative skills utilized to contribute to the support of the government As a DOJ contracting facility, supporting Department of Homeland Security-Immigration Customs Enforcement with managing, securing, and maintaining billions of dollars worth of radio, computer and electronic equipment. Created extensive word documents and excel spreadsheets, while maintaining and managing all property at the TMF facility. Contributed acquired expertise with development of government’s newly acquired database program. Additional Previous Employment: Fashion Designer / Merchandiser / Illustrator / Graphic Artist 1974-1999 Women and Childrenswear-(girls and boys) dresses and sportswear, for fashion clothing manufacturers, on the East & West Coast. Fashion Design & Graphic Artist Portfolio available, if requested.

Flapdoodles Inc-Newark, DE

Kay Gee Sportswear-Sylmar, CA

Schwab Industries, Inc – Mufflings Toddler Line – Won Earnies Award for Most Fashionable Children’s-wear Designs.- Cumberland, MD / WON - Earnie’s AWARD via New York

Kahn Lucas Lancaster- New York, NY

Elkay Industries – New York, NY

Dobie Originals – New York, NY

La Chat – New York, NY

AACC-Anne Arundel Community College, Arnold, MD

Parsons School of Design, New York, NY

High School of Fashion Industries, New York, NY

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