Customer Service Manager

*** *. ******** *** #***

Anaheim, CA *****

714-***-****-hm

714. 926-6210-cell

***********@*****.***

Joyce Jimenez

Objective

Seeking a responsible position where my knowledge and skills can be utilized towards the company’s growth and prosperity.

Experience

1996-present Magnolia Pointe Anaheim, CA

Apartment Manager

Leasing, banking, collecting rents, schedule repairs, trouble shooting, credit checks, serving 3 day notice, handling tenant complaints, preparing lease agreements, walk throughs both in and out, weekly reports

2008-2011 TD Support Inc. Santa Ana, CA

Manager

Property searching for Title Companies, Estate Attorneys

Detailed profile search listing all matters affecting the property easements, CC& R’s, leases, agreements, liens, judgments, deeds, deed of trust, written chain sheet for each property, listing all tax information both currant and delinquent, property maps, date downs

Accounts receivable, payable, banking, detailed quarterly reports, payroll and made company deposits.

Responsible for employee hiring, training.

2003-2007 New Century Title Co. Santa Ana, CA

Escrow Officer / Manager

Limited Express Escrow Dept the emphasis of our dept was to provide our customers with an estimated hud 1A, final hud, balance files before closing, make all payoffs, wire transfers, send out proceeds, my dept handled both California and Out of State refinances, heavy phones, prepared Grant Deeds, packaged doc’s, closed files, limited title dept, tracked reconveyances, batching, updates, set up recordings, helped lenders with the out of State Title Companies and any issue’s on the prelim.

Managed 5 assistants.

Implemented training course for new recruits.

Also assisted in the day to day management of New Century Title Co.

2000-2003 Commerce Title Co. Tustin, CA

Escrow Officer / Escrow Assistant

Assisted in the day to day operations of all Escrow functions as an assistant and was then promoted to an Escrow Officer.

Opened orders, prepared Escrow instructions, ordered payoffs, ordered HOA, worked with Title Co. to clear items off title.

Prepared Grant deeds, subordination agreements, document preparation, doc packing, heavy phones, doc signing, closed files, payoffs, prepared estimated hud 1-A, final hud, balanced files.

1999-2000 RMB Escrow Co. Santa Ana, CA

Receptionist / Escrow Assistant

Answered heavy phones, made appointments, setup signings

Prepared Escrow instructions, ordered demands, prepared deeds, ordered HOA, put files in Escrow order, assisted in PR.

1997-1999 Security Express Trucking Co. Garden Grove, CA

Customer Service

Tracing air freight and ground deliveries, data entry, setting up deliveries and pick ups, heavy phones, bank reconciliation, and clerical work.

Education

High School Diploma Santa Fe High SFS, CA

Business course Cypress College Cypress, CA

Completion certificate.

Interests

Animals, family, power walking, working out, travel, learning new things.

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