Customer Service Manager

PROFILE

I am a dedicated professional with *+ years combined experience as a manager and customer

service expert in sales, marketing and business. I enjoy working in a professional environment with team players. I strive to be a great leader and work very well with others. I consider myself very loyal, organized, dependable and an extremely hard worker. EXPERIENCE

SALON MANAGER, TWO SPA GIRLS BEAUTY LOUNGE,

NORTH HAVEN, CT - 2008-PRESENT

Specializes in maximizing profits for a small salon with impressive organization and marketing skills. It is my goal to ensure that my staff members are always working at their highest ability. I advocate all aspects of the business and see to it that our customer service is professional and that clients are satisfied.

- Plan, execute and create internal and external communications including social media posts, web content, newsletters and other support tools.

- Plan, organize and manage events, private parties and and social media campaigns.

- Create marketing campaigns to increase interaction with current and potential clients while creating a strong brand presence in a variety of media channels.

- Ensure that appropriate messaging is executed online and in the salon.

- Organize with detail all inventory, keep records and anticipate inventory needs before placing all orders.

- Research and learn about all company products and services fully equipping myself to be prepared to educate clients and answer any questions and resolving any issues.

- Develop and launch discounts, samples, gifts, coupons and contests.

- Try to incorporate new and improved methods to my current duties

- Analyze target market to determine the promotional offers that would be most effective.

- On the spot decision making when dealing with client problems and issues.

- Networking and use other prospecting techniques to achieve sales goals.

- Moderate knowledge with payroll sources including Quickbooks. RECEPTIONIST, SANDREA DAY SPA, HAMDEN, CT - 2000-2007 Completed reception tasks, as well as service and retail sales. Learned strong customer service skills and easy ways to multitask.

- Welcome visitors with professional persona.

6 Chandler Drive, Prospect, CT 06712 203-***-**** *****.*******@*******.*** HOLLY CLEMENT

- Maintain security by following procedures. Answer and forward incoming calls. GENERAL MANAGER, FIVE STAR ENTERTAINMENT

NEW HAVEN, CT - 2007-2009

Managed a nightlife promotion company and learned social media advertising and marketing techniques. Delegated tasks to the staff and developed many professional relationships.

- Develop detailed plans for promotions in line with the marketing strategy.

- Monitor campaigns to make sure everything ran smoothly.

- Measured promotion effectiveness and optimized if it was needed. EDUCATION

SOUTHERN CONNECTICUT STATE UNIVERSITY BACHELOR OF SCIENCE. FOCUS IN MARKETING AND BUSINESS MANAGEMENT - 2009-2013

SKILLS

-Advanced knowledge in MindBody software, Salonbiz, Microsoft word, Mail chimp Constant Contact and most social media outlets.

-Moderate knowledge in Microsoft Excel, Powerpoint and Quickbooks.

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