Customer Service Representative

Jaya Bharathi. N

M: +971-**-***-**** (UAE)

: +91-755-***-**** (India)

E : ************.*****@*****.***

CAREER OBJECTIVE:

To recuperate my skills and employ them in the organization by joining a high potential team of professionals aspiring that victory is not the destination but a journey.

CAREER SUMMARY:

Skilled and experienced client service executive well versed in solving customer and client problems handling product training and acting as liaison between customers and industries. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription and designing forms. Ready to ensure customers are always happy with services and products resulting in company profits and enhanced reputation.

PROFESSIONAL EXPERIENCE :

1.Tiger Profiles & Insulation LLC, Sharjah, UAE [since Jan 2016 to till date]

Designation : Client Service Executive

Roles & Responsibilities :

Contacting the Clients and sharing information about our products

Refreshing the old clients by sharing the new business ideas and marketing the newly introduced products.

Scheduling meetings and following up with them for the order placement

Meeting the clients to share about the newly introduced products and keen in expanding the business of the organization.

Registering complaints from the clients and following up till it is resolved

Conducting survey with the clients to know about their feedback on our products and services and keep improvising ourself by taking corrective measures.

Following up on samples and the product delivery

Maintaining appropriate log files for the sample distribution, letters and registrations done for the company

Maintaining the marketing collateral file for the given pre- qualification, catalogues, brochures, licenses and other company/business related certificates to the clients.

Handling both inbound and outbound calls from the clients and daily following up on the quotations issued.

Inviting the client for the exhibitions conducted or participated and following up through email for further business development upon their interest.

Working closely with the top level management and directly reporting to the Assistant CEO of the

Company, performing secretarial work as well.

Making monthly activity report.

2.Hexaware Technologies, Tamil Nadu, India [since June 2015 to Dec 2015]

Designation : Customer Service Representative

Roles & Responsibilities :

Making Business to Business calls (Inbound / Outbound)

Worked in Background verification process, verifying the employment and the educational details of the candidates in United States of America.

Handling client escalations and following up until it is resolved or escalating to the team managers which is beyond my scope.

Circulating MIM (Minutes of Meeting report) to the team and as well as to the team managers and head of the department.

Making monthly report and submitting to the manager.

3. Dell International Services, Tamil Nadu, India [since June 2013 to June 2015]

Designation : Customer Service Executive

Roles & Responsibilities :

Working with UK and US clients through business to business calling.

Attending the technical queries of the clients based on the product and services

Handling both inbound and outbound calls.

Generating the summary report on the tasks handled each day

Attending client complaints and resolving their queries.

4. HCL Technologies, Tamil Nadu, India [since June 2012 to June 2013]

Designation : Technical Support Officer

Roles & Responsibilities :

Solving the technical queries of the customers in UK by attending inbound and outbound calls.

Worked in British Telecom Process, handling the complaints and queries of the customers regarding network issues and the telephone line issues.

Resolving issues regarding the network error, speed, email issues, password issues, MacAfee software issues, firewall issues, outlook issues, router connection issues through phone calls or through remote sessions with the customer.

Generating monthly reports of the team and doing floor support to the team as well as escalating the complaints to the team leader.

SOFTWARE SKILLS :

Microsoft Office

Basics of C language

Knowledge on using Internet and Emails especially outlook

ACADEMIC PROFILE :

COURSE

INSTITUTION

YEAR OF PASSING

PERCENTAGE

B.E.( EEE )

Srinivasa Institute of Engineering & Technology Chennai.

2012

65%

H.S.C

Nazareth Matriculation Higher Secondary School, Avadi.

2008

66.5%

S.S.L.C

Nazareth Matriculation Higher Secondary School, Avadi.

2006

81.7%

Areas of Interest:

Client Services

Admin Assistant / Secretary

Personal Secretary

Office Secretary

Business Development

PERSONAL SKILLS :

Active and flexible person with relevant skills.

Self-evaluation and capability of learning from mistakes.

Dedicated and passionate towards work.

Good Listening skill

Highly self – motivated.

PROFESSIONAL SKILLS :

Solid interpersonal and communication skills.

Expert in taking or entering orders, creating business relationships

Adept at Introducing new products or services

Capable of building strong customer relationship by maintaining good rapport and interaction.

PERSONAL DETAILS :

Father’s Name : Neethimani. G

DOB : 02/06/1991

Gender : female

Nationality : Indian

Marital Status : Unmarried

Languages Known : English, Tamil (To Read & Write)

Passport Number : K6147185

DECLARATION :

I hereby declare that all the information furnished above is true to my knowledge.

Place : Chennai, India Yours Sincerely,

Date : N. Jaya Bharathi.

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