Customer service expert
Resume:
David J Redlinger
Omaha, NE 68142
************@*****.***
Phone 402-***-****
Objective: I am pursuing a different career path other than the food service industry. I bring a contagious positive energy to any team, and I am very dedicated to any job.
Major Accomplishments: I have worked for two different companies both for over seven years. I am never one to quit when things get hectic in the workplace. I am always ready for a challenge, and my upbeat, hard work ethic, and sense of demeanor can go a long way. I have been a great hospitality manager, working in guest recovery and satisfaction, as well as an efficient kitchen manager working in inventory, food cost maintenance, and loss prevention. I was a part of a team which turned a non-profiting restaurant into one of the leading stores in the franchise by doing things by the book, achieving goals, and doing whatever it takes to make sure the guest never suffers and always left happy with the intent to return.
Experience:
July, 2010 to August, 2016
Applebee’s Neighborhood Bar and Grill, Omaha, NE
Neighborhood Expert
Provide outstanding service to guests at all times.
A part of a team which supports hosting, bartending, and car-side to-go service.
Troubleshooting with ideas for training, and maintenance, as well as tips for more efficient service to our guests as a direct extension to the management team.
December, 2009 to Present
Village Inn Restaurant, Omaha, NE
Assistant General Manager
Training and support for development of all team crew members.
Inventory of key food cost items in store, and data entry.
Daily quality assurance with both kitchen and service aspects of the restaurant.
All-Star service to all guests and patrons.
Guest recovery and satisfaction.
Funds management, cash handling, and data entry.
Troubleshooting and brainstorming ideas with a team of managers regarding any concerns anytime.
Repair and maintenance of all issues throughout the building.
December, 2009 to April, 2010
Super Target Retail Store, Omaha, NE
Food Service Assistant Specialist
Supervising and developing a team in a growing department of an expanding area of the retail industry.
Constant improvement of both food and service quality aspects of the food department.
Quality assurance through daily logs and checklists.
Repair and maintenance of food service areas.
Inventory of items in stock, placing orders, and proper rotation of inventory.
Exceptional guest service to customers as well as team members.
Helping out in any other areas or departments when needed.
January, 2002 to October 2009
Famous Dave’s BBQ, Omaha, NE
Assistant Manager
Managing, developing, and maintaining a team committed to excellence in a thriving business while problem solving, and creating a more efficient, worker friendly environment.
Specializing in guest service, I was responsible for Guest recovery, Guest Satisfaction.
Human Resources. Hiring, training, staffing, scheduling and adjustments of schedules to fit trends in levels of business on Excel.
Proper money handling and spending procedures.
Organizing functions within the community as well as functions and meetings for the staff.
Kitchen duties included hiring and staffing employees, as well as properly scheduling staff.
Loss prevention and problem solving, including creating plans of action, and goal setting when needed.
Placing product orders, keeping and adjusting par levels of product needed for operation.
Data entry on Excel, keeping a ledger, and entering bills and expenses into a master voucher in an organized manner for proper payment; keeping track of expenses, performing daily tracking of product being sold as well as food waste management detail.
Responsible for Micros touch screen design and maintenance for new promos and price updates.
Training and developing other management staff for restaurants across the franchise as well as the entire restaurant chain.
Helping with the catering department I was responsible and accountable for events attended off store grounds. Handling money, assuring proper product quality and quantity. Staffing for events, and food waste management.
October, 1995 to December, 2001
Zio’s Pizzeria, Omaha, NE
Kitchen Supervisor
Leading and train a team of aspiring cooks to prepare all menu items to specifics.
Troubleshooting issues in repair and maintenance as well as solving problems with food cost.
Placing orders and keeping inventory of products. Keeping track of proper food rotation.
Overall kitchen Quality Assurance.
Education:
Diploma received May, 1998
Millard West High School, Omaha, NE
General Education
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