Customer Service Representative

Alex Curtis, Jr.

**** ********** ******* ***** ******, Texas 77386

Cellular: 602-***-****

Email: ****.*.******.**@*****.***

PROFESSIONAL PROFILE

Highly motivated, energetic and dependable team player seeking a position utilizing my interpersonal and quality control skills.

PROFESSIONAL QUALIFICATIONS

Prepared, organized and ready for daily tasks.

High motivated, energetic team player that is able to multi-task and set effective priorities

Dependable, reliable and a loyal team player

Extremely knowledgeable in warehouse shipping and receiving and forklift operations

Excellent customer service skills

Proficient in MS Office, including Word, Excel, PowerPoint PROFESSIONAL EXPERIENCE

7/15- 07/16 Redfield Printing Company, Omaha, NE

Shipping Operator- Shipping and receiving packages

Press machine operator

Overseeing Running and maintaining press, packaging and stacking

Responsible for maintenance, refilling and ensuring machines are fully operational

Ensured that orders were processed accurately

03/13-05/15 Sitel Corporation, Omaha, NE

Customer Service Representative- Inbound Telemarketing

Provided assistance to customers with questions and inquiries concerning premium move channels

Answered incoming calls for orders and ensure accuracy

Maintained positive relationship with co-workers and customers

Diffused escalated calls when needed

Met and excelled with exceeding quotas for selling DIRECTV premium movie channels Seasonal Floater for various departments

12/10-01/16 Omaha Steaks, Omaha, NE

Customer Service- Telemarketing

Greeted customers and verified account information

Ascertained problems or reason for calls

Answered incoming calls and processed orders

Resolved issues and customer complaints

Seasonal Floater for various departments

11/07-7/08 Teledyne Storm Products, Woodridge, IL

Shipping Clerk- Shipping and Receiving

Received, processed and packaged material orders

Answered incoming calls for orders and ensured that disbursement request were filled

Reviewed and processed orders for shipment

Floater in various departments

EDUCATION

Central High School, Omaha, NE

Metro Technical Community College, Omaha, NE

2007 Pursuing Associate of Arts in Business Administration

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