Karole L Hebenthal

**** ****** *****

Latrobe, Pennsylvania 15650

acyr2r@r.postjobfree.com

724-***-****

PROFESSIONAL PROFILE

Seeking a position to utilize my skills and abilities to achieve professional growth while being resourceful, innovative and flexible. To add a valuable asset to your esteemed organization as a results-oriented problem solver by applying my diverse networking and support specialist skills to ensure company and end user satisfaction.

KEY SKILLS

Technical

Perform data backups and disaster recovery operations.

Provide installs and upgrades of computer hardware, software, and peripheral equipment.

Assigned and managed IP addresses for each workstation and printer.

Assigned and managed user permissions in Microsoft Server Active Directory, creating group policy, and security camera system.

Attached and detached databases for manufacturing software computers.

Configuration, maintenance and troubleshooting of Network hardware, Microsoft Servers, and VoIP systems.

Customer Service

Provide workstation and software support for all on site personal and manufacturing computers, software and any peripherals needed for all workstations.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Operating Systems and software

Microsoft 2000Pro, Xp, windows 7, Windows 10, Mac OSX, Microsoft sever 2008, 2012R

Microsoft Office Professional 2010, 2013, and 2016 365 including but not limited to Word, Excel and Outlook, SQL Server Management Studio, Mitel 5000 System Admin, Avaya IP Office. Axis Camera Station, Symantec Backup Exec 2010, 2012, 15.

ACHIEVEMENTS

My position was critical to the implementation of the new VoIP phone system installed in mid-2016. I prepared yearly capital request expenditures for technology expenses for the year while staying under budget. Extensive training in AS400 iSeries Systems.

WORK HISTORY

Pace Industries, Information Technician and Support, Loyalhanna, PA, (July 2010 – Aug 2016)

PSG Staffing, Machine operator, Youngwood, PA, (April 2010 – July 2010)

Solar Power Industries, Manufacturing operator, Belle Vernon, PA, (July 2009 – March 2010)

Sony Electronics Inc. Manufacturing staff, Mount Pleasant, (June 1998 - April 2007)

EDUCATION

Newport Business Institute Lower Burrell, PA, May 2009

A.S. Degree Business Information and Programming Technology.

Continuing education of information Technology from web design to Software design and implementation and Database systems technology. Knowledge of developing software and software language to create applications for desktops. Software and Software languages used for classroom training are Visual Basic, Java, PHP, C++, Java, SQL, and Visual basic.

CERTIFICATES, DOCUMENTATION AND REFERENCES AVAILABE UPON REQUEST

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