D’NEYDRA FLEMING H: 719-***-**** C: ***-****

**** * *** ****** ****** Lake, IA 51510 acyr2q@r.postjobfree.com

Progressive and dependable professional skilled in administration and real estate leasing, is ready to provide unmatched support to medical personnel through opportunities with a proven healthcare organization. Type 70 words per minute and maintain advanced data entry, 10-key and Microsoft program proficiencies. Possess more than 10-years’ client interface experience, providing exceptional customer service throughout all interactions via phone and in person.

MEDICAL ADMINISTRATIVE ASSISTANT SKILLS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Billing

Medical Records Management Release of Information HIPAA Compliance Anatomy & Physiology Greenway

Electronic Health Records EMR Computer Information Systems Medical Transcription Office Accounting

MS Office / MS Word Medical Laws & Ethics Physiology for Medical Office Principles of Management

EDUCATION

Ultimate Medical Academy – Medical Administrative Assistant Diploma, 2015

Earned Academic Honors Recognition

Denver Technical College, Colorado Springs, CO – Associate of Applied Science: Medical Administrative

MEDICAL EXPERIENCE

Atturo Health – Colorado Springs, CO 2015 – 2015

Benefits Processor

Assisted clients calling in regarding their benefits they had with their current plan.

Explained benefits for clients and made changes as requested or needed.

ECS – Colorado Springs, CO 2015 – 2015

Medical Records Field Technician

Accessed and identified information within medical charts; obtained registration and insurance information.

Scanned and uploaded medical documents into corporate data center.

Dr. Weir – Cartersville, GA 1990 – 2000

Medical Administrative Assistant

Scheduled and confirmed diagnostic appointments, surgeries, and medical consultations.

Compiled and recorded medical charts, reports and correspondence while communicating effectively with peers and medical personnel to ensure smooth business operations.

ADDITIONAL EXPERIENCE

Real Estate Personal, Inc. – Colorado Springs, CO 2015 – Present

Flowers Property Management – Portsmouth,VA 2014 – 2014

Leasing Consultant / Asst. Property Manager

Act as knowledgeable and efficient first point of contact with the public via phone and in person.

Make reasonable procedure exceptions to accommodate unusual customer requests, generate lists of properties compatible with buyers’ needs/financial resources and educate clients regarding current real estate market.

Maintain high referral rates coordinate appointments with prospective buyers to showcase houses and plots.

NCO Financial Group – Virginia Beach,VA 2014 – 2014

Customer Finance Specialist

Demonstrated mastery of customer service call script within specified time frames and provided accurate and appropriate information in response to customer inquiries.

Maintained updated records and developed effective relationships with all departments.

Cole Technology Corporation – Great Lakes, IL 2007 – 2008

Administrative Assistant

Greeted visitors and responded to phone and in-person requests for information.

Designed electronic file systems and maintained electronic/paper files, while receiving and screening a high volume of internal/external visitors.

Starzz Management Inc. – Great Lakes, IL 2006 – 2007

Visitor Center Clerk

Gained recognition from management for creating new processes/systems that effectively increased customer service satisfaction, while cross-training and providing back-up for customer service representatives.

Utilized advanced interpersonal communicative skills to interact well with customers/military service members.

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