AGNES GRAVES

**** ********* **, *******-*****, **095

281-***-****

acyr0f@r.postjobfree.com

BILINGUAL QHSE / HUMAN RESOURCES PROFESSIONAL

Bilingual, results-driven self-motivated QHSE/ HR professional with over 10 years of domestic and international experience, working in

a high pressure and fast paced environments; including positions of progressive responsibility in the offshore construction, engineering,

aviation and oil and gas industries. Fluent in Portuguese and English with professional knowledge in Spanish.

PROFESSIONAL EXPERIENCE

INTERNATIONAL COMPASS GROUP, LLC, Houston, TX Jan.2016 - present

Human Resources Consultant - Contractor Services

Provide Human Resources and Relocation Services to multinational companies,

Acting as the first point of contact for all clients within given case load,

Counseling expatriates and their families, about the process to get documents, leases, bank accounts, etc.

Proactively seeking opportunities to resolve unique customer concerns and needs,

Participating in clients visits and presentations.

ERA HELICOPTERS LLC, Houston, TX Jul. 2013 Nov. 2015

International Liaison (Dec. 2013 Nov. 2015)

Served as Safety and Quality Assurance representative and point of contact for international businesses and internal company needs in all

departments.

Conducted and directed the internal investigation of compliance issues.

Verified that all firm and regulatory policies and procedures had been documented, implemented, and communicated.

Participated in internal assessments and audits, as required.

Served as a technical liaison between international areas and other departments, vendors, or contractors.

Escorted government inspectors during inspections and provided post-inspection follow-up information, as requested.

Identified relevant guidance documents, international standards, or consensus standards and provided interpretive assistance.

Wrote or updated standard operating procedures, work instructions, or policies.

Participated in internal or external audits.

Prepared responses to customer requests for information, such as product data, written regulatory affairs statements, surveys, or

questionnaires.

Communicated security status, updates, and actual or potential problems, using established protocols.

Analyzed data gathered and developed solutions or alternative methods of proceeding.

Conferred with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

Reviewed forms and reports and conferred with management and users about format, distribution, and purpose, and to identify problems

and improvements.

Interviewed personnel and conducted on-site observations to ascertain unit functions, work performed, and methods, equipment, and

personnel used.

Documented findings of study and prepared recommendations for implementation of new systems, procedures, or organizational

changes.

Prepared manuals and trained employees in use of new forms, reports, and procedures.

HR/Benefits Specialist (Jul. 2013 Nov. 2013)

Advised managers and employees on state and federal employment regulations, collective agreements, benefit and compensation

policies, personnel procedures, and classification programs.

Ensured company compliance with federal and state laws, including reporting requirements.

Administered employee insurance, pension, and savings plans, working with insurance brokers and plan carriers.

Negotiated collective agreements on behalf of employers or workers, and mediated labor disputes and grievances.

Researched employee benefit and health and safety practices and recommended changes or modifications to existing policies.

Interpreted and explained human resources policies, procedures, laws, standards, or regulations.

Scheduled or conducted new employee orientations.

Identified and implemented benefits to increase the quality of life for employees, by working with brokers and researching benefits

issues.

Mediated between benefits providers and employees by assisting in handling employees' benefits-related questions or taking suggestions.

Interpreted and explained laws and regulations to travelers and prospective immigrants.

Examined immigration applications, visas, and passports and interviewed persons to determine eligibility for admission, residence, and

travel in other countries.

MCDERMOTT INC., Houston, TX Mar. 2011 Jul. 2013

HR/Benefits Specialist (Mar. 2012 Jul. 2013)

Developed and maintained professional rapport with client while continuously providing excellent customer service, including resolving

billing issues and employee claims problems.

Rendered assistance to benefit manager in creating benefits policies and procedures as well as auditing group benefits databases for

accuracy.

Served as a liaison for HR managers and employees with escalated billing and claim issues.

Informed each regional HR manager on procedural or benefits changes.

Initiated the writing of comprehensive and site-specific benefits guide to explain policy procedures and forms for accurate benefits

administration, resulting in a cost savings through time efficiency in streamlined operations.

Provided support to the benefits manager regarding 401(k) discrimination testing.

Applied applicable corrections in the payroll system.

Collaborated with carrier representative to ensure timely and accurate processing of clients benefit plan.

Managed day-to-day benefit administration, which included new hire orientation meetings as well as payroll and benefits systems update.

Organized open enrollment meetings and performed special projects, as required.

HR Business Partner (Mar. 2011 Mar. 2012)

Responsible for proactive, hands on management, and support of Human Resources related activities.

Responsible for the startup of a Brazilian subsidiary in all their HR needs according to local laws.

Advised and coached managers and supervisors on appropriate resolution of employee relations issues such as work performance, career

planning, and disciplinary actions.

Ensured compliance with federal, state, and local employment laws.

Recruited, interviewed, evaluated, and recommended qualified candidates to meet staffing requirements.

Provided guidance to assigned client group on sensitive and complex issues involving organizational change, change management, and

exception to HR policies, procedures, and practices.

Conducted Training Programs including New Hire Orientations, Benefits Orientations, and Policies and Procedures Training Sessions.

Supported Immigration Department in all immigration/expatriation matters, both inbound and outbound.

PETROBRAS AMERICA, INC., Houston, TX Feb. 2006 Mar. 2011

HSSE/HR Specialist

Responsible for the HSSE (Health, Safety, Security, and Environment) policies and procedures within the organization, implemented and

identified best practices for the safety and well-being of the employees.

Handled administration of HSE policies and procedures.

Handled Investigations and Work Comps Administration.

Facilitated training sessions for New Hires and Employees on HSE requirements.

Developed effective and customized HSE projects for Houston Office.

Resolved HSE Legal and Compliance issues.

Provided ergonomic assistance to a diverse population.

Served as Lead Fire Warden and First Responder; trained and instructed the volunteer employees in this area.

Supported the implementation of the Disaster Response & Recovery Plan Houston Offices.

Developed and implemented the Campus Environmental Management Plan.

Administered and implemented the Campus Visitor Safety program.

Identified training needs and administered HSSE training related to office work environment (CPR, First Aid, Hazard Reporting, Safe

Work Practices, etc.).

Managed all Benefits Plans (Medical, Dental, Life Insurance, FMLA, STD/LTD, 401K, COBRA), interfaced with vendors and

employees, effectively communicating benefits programs to all levels of the organization.

Recruited, interviewed, evaluated, and recommended qualified candidates to meet staffing requirements.

EDUCATION

UNIVERSIDADE DE SANTO AMARO, Brazil

BS in Psychology, 1993

ADDITIONAL INFORMATION

Languages: English, Native Brazilian Portuguese, Spanish

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