Kathleen Dubord 512-***-****

Round Rock, TX ***64 acyr04@r.postjobfree.com

SUMMARY

An accomplished Information Technology Management Professional with

comprehensive experience managing all phases of the software development lifecycle.

Exceptional analytical skills; a strong, quality and results-producing leader. Highly

knowledgeable in business principles and processes providing excellent liaison between

Business and Technology. Deliver global solutions that drive and strengthen customer

experience through streamlined processes. Experience in:

Project Management Software Management Requirements Management

Release Management Process Engineering Business Analysis

Cloud Computing Quality Management Systems Development Lifecycle

Agile Framework

PROFESSIONAL EXPERIENCE

Xerox State Healthcare, LLC, Austin, Tx 2013 to

2016

Program Manager

Managed Project implementations of Medicaid Systems for multiple States, including

Texas, Alaska and New York.

Created/provided input into Project Management Documents Disaster Recovery;

Business Continuity; Testing; Privacy and Security.

Managed the implementation of the Business Continuity plan.

Performed Business Analysis and Process Engineering for problematic

implementations.

Round Rock, TX

DELL INC., 2000 to

2013

Program Process Management Consultant (2008 to 2013)

Managed requirements definition and implementation for feature/components of Cloud

Computing using the agile framework and the SCRUM process. Developed a Quality

Management process and managed over 20 users through user acceptance testing and

post-implementation.

Defined one of the first systems built, industry wide, to allow customers to purchase

cloud services through the web.

Process engineered the merging of several company acquisitions into Dells

environment and incorporated the new services into Dells Managed Services

portfolio.

Managed projects from initiation through implementation ensuring on time delivery

of new offers to the Dell portfolio.

Evaluated external systems to determine if they met requirements to support Dells

sales and billing needs effectively preventing unnecessary purchases.

Dell Managed Services Consultant (2003-2007)

Managed the design and delivery of managed services. Managed customer

engagements. Managed internal and external cross-functional delivery teams. Defined

and implemented best practices for our clients. Built and managed release management

and change management processes.

Kathleen Dubord acyr04@r.postjobfree.com Page Two

Advised global teams in the implementation of a global customer relationship

management (CRM) application.

Managed global/cross-functional IT teams during the transition and implementation

of customer accounts to Dells CRM. Customers included Boeing, Honeywell,

Bombardier, AXA, and Citi.

Provided analytical expertise in disclosing problems to the customer and providing

the best possible solution.

Received an award for contributing to the 1 st customer launch of our CRM

application.

Programmer Analyst (2000-2003)

Managed the relationship between Business and IT for the implementation of a web based

Service Desk for technical support staff. Managed the development team to implement the

Service Desk in Japan. Managed the relationship with the business to consolidate disparate

help desks.

Gathered requirements for initial release by leading design sessions with the business

users.

Managed as the technical lead for all releases of the Service Desk into all global

locations.

Managed communication with the Japan team throughout the development effort.

EDS, Round Rock, TX 1995 to 2000

Software Development Manager

Managed the development and delivery of a claims management system (CMS) for the

State of Texas Mental Health and Mental Retardation (MHMR). Managed scope and

customer expectations. On time delivery, within budget. Managed team of 12 developers

and 8 testers.

Defined processes and procedures that improved the efficiency for providers to

submit claims for reimbursement by the State.

Improved efficiency of provider submission by 100% through automation.

Minimized provider fraud through automated checks and balances.

Met all state government requirements and received 100% client satisfaction.

EDUCATION

Bachelor of Science, Computer Science

Lamar University, Beaumont, TX.

PROFESSIONAL CERTIFICATIONS

ITIL Practitioner in Support and Restore concentration, 2007

ITIL, 2007

Lean Six Sigma Greenbelt, 2015

COMPUTER SKILLS

Microsoft Windows Word Excel

PowerPoint Project Office Visio

Quality Center Zephyr Jira

VMware

ASSOCIATIONS AND AFFILIATIONS

Computer Honor Society Member

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