Customer Service Sales Representative

Michael H. Garcia

***** ****** ****, *****, ** **625

(813) 417 – 8467

**********@*****.***

OBJECTIVE US Air Force Veteran with more than 20 years of experience in customer service and security looking for a challenging and rewarding career where I can use my skills and education. EXPERIENCE Sales Representative Oct. 2015 – Present

Bluegreen Vacation Stays Tampa, FL

● Advise potential customers on vacation packages, pricing, and deals based on their budgets

● Conduct budgetary analysis with customers

● Suggest vacation locations or packages for customers within budgetary limitations

● Ensure all client satisfaction

● Process and maintain all client paperwork

Customer Service/Sales Representative July 2015 – Oct 2015 One Touch Direct / T-Mobile Inc. Tampa, FL

● Assisted customers in selecting products based on their needs

● Mediated and resolved consumer complaints and issues

● Emphasized product features based on consumer analysis and technical knowledge

● Remained up to date with current trends, products, issues, and regulation changes

● Ensured client satisfaction

Security Specialist June 2014 – July 2015

Bales Security Company Tampa, FL

● Collected and analyzed security data to determine security needs, program goals, and program accomplishments

● Created and implemented security standards, policies, and procedures

● Communicated security statuses, security updates, and security concerns

● Followed and maintained all established security protocols to ensure compliance Security Specialist Jan 2014 – June 2014

Code 3 Security Tampa, FL

● Arranged and performed executive protection activities to reduce security risks

● Reviewed and developed asset protection details and strategic initiatives

● Wrote and reviewed security-related documents, including incident reports, proposals, and tactical strategies

Administrative Assistant Feb. 2013 – Dec. 2013

Center for Technology Training Tampa, FL

● Answered and routed phone calls to appropriate parties

● Greeted and directed visitors in a polite manner

● Directed guests to appropriate offices and employees

● provided exceptional customer service

Science Application International Corporation, Tampa Fl. Oct. 2001-Aug2005 Procurement Specialist Oct. 2001 – Apr. 2003

● Conducted price analysis and vendor research to determine appropriate supplier bids

● Conducted vendor interviews to gather information about products and services

● Prepared, reviewed, and maintained purchase files, reports, and price lists Reproduction Specialist A pr. 2003-Sep. 2003

● Handle copier problems within U.S. Central Command

● Produced special documents for U.S.Centcom personnel to be used in presentations.

● Kept up with supply of copier products and copier papers. Postal Distribution Manager S ep. 2003-Aug 2005

● Responsible for the training and orientation of new employees.

● Oversaw the distribution of unclassified and classified mail to different organizations and within U.S. Central Command of incoming and outgoing mail.

● Oversaw the transfer of NSA and CIA documents mailed to Washington D.C. MILITARY EXPERIENCE United States Air Force May 1981 – Sept. 2001

Administrative Manager

● Researched and compiled reports, manuals, correspondence, and other information for management and government services agencies

● Coordinated activities with other supervisory personnel

● Provided oversight of employees with the work department

● Oversaw and maintained records pertaining to inventory, personnel, orders, supplies, and machines

Bachelor of Arts, P olitical Science, minor International Affairs Graduated Dec. 2010 University of South Florida Tampa, FL

Senior Enlisted Academy, S enior Management Completed Sept. 2001 United States Air Force

References available upon request

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