VICTOR ZAMORA

*** ***** ***, ***

Henderson, NV *9014

818-***-****

acyqyz@r.postjobfree.com

SKILLS

Excellent Customer Service

Bilingual

Computer literate (Excel, Word)

Lube oil and filter change

Valve and cam timing adjustment

Disc and drum brake service

Tire mount and dismount

Tire Balance

Wheel alignment

Electrical troubleshooting

Hybrid safety / theory

Engine performance theory and minor drivability

EPA 609 – Mobile A/C

S/P2- Mechanical Safety and Pollution training

EDUCATION

Advanced Training Institute (ATI) Las Vegas, NV

Automotive Technology Expected Graduate June 2016

Los Angeles City College Los Angeles, CA 2014

Registered Nurse (Completed One Semester)

WORK EXPERIENCE

Sun Auto Henderson, NV Jan 2016 - Present

General Service Technician

Customer Service. Oil changes, vehicle maintenance, technician assisting

Extra Space Storage Venice, CA Jan 2014 - Jun 2014

Assistant Store Manager

Sales, customer service, maintenance to building. Collections calls, took payments. Processed work orders and handled schedules.

Kmart Los Angeles, CA Jun 2012 - Aug 2013

Customer Service Manager

Made Schedules and checked for necessary adjustments. Maintained a high standard of customer service. Managed money circulation and balanced registers. Fixed and shipped broken parts in exchange for new ones. Printed daily reports. Worked with outside vendors. Answered emails and phone calls. Trained team members according to company standards. Managed all team members; their breaks, money and schedules.

Party City Corporation Alhambra, CA Jan 2008 - Dec 2009

Assistant Manager

Set up Planograms, displays and updates. Analyzed store sales reports and sales charts. Worked with money and balanced the safe and registers. Supervised the freight flow, and cashiers. Managed special orders and insured they were done in time. Helped other stores with Planograms and freight flow. Maintained a high standard of customer service. Arranged seasonal merchandise, seasonal diplays and worked seasonal freight. Made employee schedules. Received all merchandise, cashiered, and answered corporate emails and phone calls.

Party City Corporation Los Angeles, CA Mar 2002 - Nov 2007

Receiving Supervisor

Responsible for all of the merchandise. Kept track of multiple purchase orders and tracking numbers. Displayed seasonal merchandise and regular merchandise including signage. Customer service on a daily basis. Received multiple orders a day and entered it in the system. Investigated missing or partial purchase orders. Answered customer questions about merchandise and assembly. kept good time management, paper work organization. Worked with reports on a daily basis. Worked with customer service, freight flow and store presentation. Paper work was completed on a daily basis. Investigated missing merchandise, missing purchase orders and/or partial orders. Time management was a huge part of the job.

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