Customer Service Manager or Agent
Resume:
Juan F. Gallardo
Freeport Tx. 77541
USA
Email: ***********@*********.***
or
********@*****.***
Cellular : 713-***-****
Integrity, dependability, honor and commitment.
Immediate References
Edwin Padilla, PhD. professor of Spanish and Language Arts at The University of Houston Downtown, phone # 713-***-**** or Cellular # 713-***-****. Millie Saenz, 979-***-****
AOS/Marketing Brazosport College.
Alanda Pettit 713-***-**** Instructional Designer 3, Williams. Mr. Robert Rodriquez, Manager and part owner of Turbo Charge, Phone # 713-***-****. Terry Bell, retired, 281-***-****, Manager, Fedex TechConnect. FedEx employment verification 901-***-**** option 4. Dona Morgan 281-***-**** or if need be personal cell 713-***-****. Employment
TDCJ- Rosharon Texas, Industrial Specialist II and Correctional Officer. Upon successfully passing a 6 week boot camp. Worked with inmates to adhere to proper prison protocol and mentor good behavior.
4/2/2015 till 5/20/2015
FedEx Corp.
Senior Customer Service Rep.
7//2007 - 4/2014
Main Houston Call Center Senior Customer Service Representative. I primarily take incoming calls to answer anything relating to FedEx and their extensive operations. I take ownership on calls that are more involved. if the client request a supervisor, I will warm transfer them. Experience with shipping containers at the ramp/ airport. loading and unloading. Duties include Customer Service, Retention Activities as it relates to needed customers' callbacks. We maintain sensitive confidential customer data, identify customers' needs, and find solutions in a timely manner. We must present our efforts in a professional and friendly tone as Overnight and Ground Services are in high demand and the competition is there as a motivator to be better. APPLE COMPUTER Company
Mac Specialist
6//2007 – 11//2007
Houston TX. 77024 Selling Apple products including cutting edge computers at a successful Apple Store in Memorial City Mall. Duties include the Sale of complete solutions from Apple computers, Apple Software, and many technologies. All can be obtain by listening intently to the customers specific needs.
FedEx Corp
Senior Service Agent
6/1989 - 7/2005
World Service Center 2050 Post Oak Houston TX Senior Service Agent Primary duties include Experience with shipping containers at the ramp/ airport. loading and unloading The administration of the daily operations for a successful FedEx Customer Service Center. I routing calls to proper departments including dispatch, call centers, and FedEx centers worldwide. Duties include expediting domestic and international shipments. Maintain the proper operation of FedEx communication equipment. Handle customer concerns and needs face to face and on the phone. Experience with shipping containers at the ramp/ airport. loading and unloading. Texas Children's Hospital
Pharmacy Technician
4/1989 - 11/1991
Houston Texas Pharmacy Technician Regular Pharm. Tech Duties involved the preparation of many hazardous chemicals, i.e. Chemotherapy and Radioactive Isotopes that are use to target specific cancers. Prepare medications in a Lap environment hospital setting. Responsible in the administration of oral drugs, including injection and therapeutic mediations. Being bilingual empower me to collaborate closely with the Emergency Room to help Triage interpret Spanish- speaking patients for proper diagnosis and treatment and possible cures. The hospital setting allowed me to use my excellent interpersonal skills with doctors, nurses, and patients alike. United Parcel Service
Driver and Assistant Supervisor
5/1985 - 11/1989
Houston Texas Driver and Assistant Supervisor
Education
University of Houston
Bachelor's Degree, Interdisciplinary Studies
1/1999 - 12/2001
ITT Technical Institute
Associate's Degree/College Diploma, Electronic Engineering Technology 6/1984 - 6/1986
Skills
Proficiency Experience Last Used Interest
Creative writing and Technical writing Excellent 5 years + 5 years ago + High Have written several Publications for the colleges I've attended. English writing competition, Writing English 12/1988
©Houston Community College
I have written several short articles for college and Texas Children's Hospital newsletters. I have also been featured other workplace newsletters for FedEx and UPS. Language
Proficiency Experience Last Used Interest
Spanish
(read, write, speak) Excellent to Advance Native speaker Current High Publications
English writing competition, Writing English 12/1988
©Houston Community College
I have written several short articles for college and Texas Children's Hospital newsletters. I have also been featured in several other workplace newsletters for FedEx and UPS. Language
Proficiency Experience Last Used Interest
Spanish
(read, write,
speak)
Excellent to
Advance
Native speaker Current High
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