Technical Support Field Service
Resume:
Jesse Morgan
Dallas,TX *****
*****.*********@*****.***
https://www.linkedin.com/in/jesse-morgan-2718a8a2
Objective: To obtain a position that utilizes my 8 years of experience in the tech industry while pursuing a role in leadership.
Experience: SolarCity Corporation Las Vegas, NV
Technical Support / Field Service Technician 08/2015 - 09/2016 y Provided technical support to solar customers via inbound calls, ticketing system, and email.
y Remotely resolved network and hardware related issues between internet, gateways, and solar inverters.
TELUS International Las Vegas, NV
Google Fi Technical Support 05/2015 - 08/2015
y Remotely resolved technical issues with Google Android devices. y engaged customers with a fun outgoing experience that Google is known for.
Mitel Corporation Reno, NV
Temporary Remote Technician II 07/2014 - 11/2014
y Remotely accessed end users desktops, Servers, and Mitel VOIP phone systems to resolve issues.
y Maintained and updated Mitel's internal knowledge base. UPS Las Vegas, NV
Internal / External Technical Support 01/2012 - 09/2013 y Provided technical assistance to internal and external end users. y Beta tester support specialist for customer shipping software. y Training and development of new hires.
Illowa Communications Des Moines, IA
Motorola Field Service Technician 01/2009 - 08/2011 y Installed, maintained, and repaired advanced electrical systems ranging from CANOPY WiFi systems to vehicle two way radio service.
y Performed board level repairs using soldering and schematic diagrams.
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