Manager Management

Dannell Williams

**** ********* ***. **********, ** 36117. 334-***-**** *******.**@*****.***

Summary

A Bachelor of Science degree in Business Administration with a concentration in Finance. Twenty-seven years of financial, counseling customers, budgeting, managerial, communication, time management, documenting and researching skills. Possess multiple computers software skills: Windows; Microsoft Word, PowerPoint, Excel, Outlook and Internet Explore.

Regus Management Group, Montgomery, AL - October, 2015 to November, 2016

Community Manager- duties include:

Manages the day to day operations of all aspects of the center operations.

Managed the center account payments/receivables and remote deposits.

Troubleshoot issues with building and clients.

Analyzes budgetary data, budget requests and applies budget guidelines.

Toured and provided information about the commercial property to prospective clients.

Maintained a thorough understanding of client’s contract, products and amenities.

Managed clients move in/out process and contracts termination.

Strong communication and organization skills.

Rheem Manufacturing (Professional Personnel) Montgomery, AL – September, 2014 to May, 2015

Warranty Claims Analyst- duties include:

Counseled customers on the warranty payment status and process.

Ability to take customers incoming/out bound calls.

Reviewing the policy to determine which charges are eligible for reimbursement.

Monitored liability claims from start to finish, verifying and updating information on submitted claims.

Researched and submitted written reports to have customers paid in a timely manner.

Hewlett Packard, (Loan Consolidation- DOE) Montgomery, AL – March, 1997 to May, 2014

Business Analyst/Cash Accountant – (Call Center). Duties include:

Consolidated Federal Title 4 loans for student/parent borrowers.

Ability to take customers incoming/out bound calls.

Counseled Federal Students/Parents on loans status.

Trained new hires on system LOS software to perform their duties.

Ability to collect, document and analyze information.

Approved and deposited Federal Government funds daily.

Balanced Federal loans dollars into a US Treasury System.

Ability to communicate with end-users using web-based tools.

Jay El Productions, Inc. (Non- Profit Organization) Montgomery, AL – February, 2002 to 2010

Manager –duties include:

Supervised and trained 15 workers and volunteers.

Managed overall operations of the organization.

Analyzed budget variances to identify and correct accounting errors.

Produced and maintained allocation schedules for committee reviews.

Education

Walden University – Minneapolis, MN – (Masters in Management) Aug., 2016 to pending

Walden University - Minneapolis, MN - (B.S. of Business Admin. Degree) Mar, 2011 to Feb, 2016.

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