Customer Service Medical
Resume:
**** *********** **** ** ********, Georgia, ***** 706-***-**** ***************@*****.***
Teresa Rountree
Marietta, Georgia, 30064
***************@*****.***
WORK EXPERIENCE
HAMILTON MEDICAL CENTER, Dalton, IN
CPOE Specialist Supervisor and Trainer, Feb 2014 – Oct 2016 Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures and functions and explain company policies. Meet with managers or other supervisors to stay informed of changes affecting operations. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Resolve customer complaints regarding worker performance or services rendered. Apply customer/guest feedback to service improvement efforts. Analyze and record personnel or operational data and write related activity reports. Take disciplinary action to address performance problems. Recruit and hire staff members.
Participate in continuing education to stay abreast of industry trends and developments. Requisition necessary supplies, equipment, or services. Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Coordinate activities with other supervisory personnel or with other work units or departments. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Develop or update procedures, policies, or standards. Make recommendations to management concerning such issues as staffing decisions or procedural changes.
2691 Throatlatch Lane SW Marietta, Georgia, 30064 706-***-**** ***************@*****.*** Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Develop work schedules according to budgets and workloads. Monitor inventory levels and requisition or purchase supplies as needed. Arrange for necessary maintenance or repair work.
Train physicians in computer physician order entry Develop order entry sets based on medical specialties and physician preference. Patient Care Clerk Coordinator, Jun 2001 – Feb 2014 Supervise other clerical staff and provide training and orientation to new staff. Establish work procedures or schedules and keep track of the daily work of clerical staff. Provide services to customers, such as order placement or account information. Conduct searches to find needed information, using such sources as the Internet. Order and dispense supplies.
Schedule and confirm appointments for clients, customers, or supervisors. Maintain scheduling and event calendars.
Learn to operate new office technologies as they are developed and implemented. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Complete forms in accordance with company procedures. Transmit information or documents to customers, using computer, mail, or facsimile machine. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Receive and route messages or documents, such as laboratory results, to appropriate staff. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Schedule appointments and maintain and update appointment calendars. Analyze data to determine answers to questions from customers or members of the public. Patient Care Clerk, Feb 1997 – Jun 2001
Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Receive and route messages or documents, such as laboratory results, to appropriate staff. 2691 Throatlatch Lane SW Marietta, Georgia, 30064 706-***-**** ***************@*****.*** Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Transmit correspondence or medical records by mail, e-mail, or fax. Maintain medical records, technical library, or correspondence files. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Schedule appointments and maintain and update appointment calendars. Analyze data to determine answers to questions from customers or members of the public. Retrieve patient medical records for physicians, technicians, or other medical personnel. Protect the security of medical records to ensure that confidentiality is maintained. Read source documents such as patient charts and physician order sheets and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Resolve garbled or indecipherable messages, using cryptographic procedures and equipment. US ARMY, Fort Polk, LA
Signal Intelligence Analyst, Oct 1983 – Feb 1988
Gather and evaluate information, using tools such as aerial photographs, radar equipment, or sensitive radio equipment.
Gather intelligence information by field observation, confidential information sources, or public records.
Operate cameras, radios, or other surveillance equipment to intercept communications or document activities.
Prepare comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data.
Validate known intelligence with data from other sources. EDUCATION
Whitley County High School, Williamsburg, KY
Cumberland College, Williamsburg, KY
Education
Kentucky Wesleyan University, Owensboro, KY
Mathmatics
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