Customer Service Manager

Chris C. Sampley SR.

*** ***** ***** ***. ***#*05 Southpittsburg, TN 37380

Objective

My objective is to find an employer that is looking for a smart and dedicated employee who is willing to work long hours to meet the need of their customers and to find ways to meet their needs for years to come. I like to be the go to guy in every situation.

Employment History

Job Title: Security Guard/ Supervisor Years Employed: 2013 to 2016

Organization Name: Murray Guard

I worked as a security guard and the site supervisor at an armed facility for TVA/Widows Creek Fossil Plant, I was in charge of the daily operations of the site security working hand in hand with the site’s federal inspector to ensure daily security functions’ were meet.

Job Title: Estimator Years Employed: 2011 to 2013

Organization Name: Textile Printing

I worked as the company estimator, worked on big accounts like Jack Daniels and Victoria Secret, estimating the cost to run their products through our plant from start to finish.

Job Title: CAD/CAM Years Employed: 1997 to 2011

Organization Name: RockTenn

Customer’s would send us a product I would design a carton around that product using Artios Cad Software then I would output that design to a Kongsberg plotter and make samples to send to the customer for their approval, if they wanted to make changes they would email me or mark the sample and return it to me with the changes they wanted made and I would redo the samples as they requested and send them back to them. Once they received the new samples they would test them on their equipment and either approve or make more changes. Then once approved they would send us a signed sample back and we would start production on the order for that customer. Then I would take that design and install it into a layout nesting it to fit our printers and cutters in house taking into consideration the best way to lay it out to make it strip, blank, and run on our equipment. I would then take that layout and send it to the plate shop so they could add the graphics to it when they come in from the graphics house. I would then do a Die Vinyl on the Kongsberg plotter and approve it with the signed sample by the customer to make sure the carton we were running and the approved sample was the correct one. Then I would program and output the die to the laser then burn it, then send the file to the die shop so they could knife the die also trouble shoot any problems the die shop would have with the die file so the rule bender would work correctly. Then I would program the stripping units for this die output them to the laser and burn them. I would also program and run the counter’s using the Data Tech 1200 Counter Cutter. I would also program and cut all the coating blanket’s for the printing department using the approved sample with the area’s marked for no coating by the customer service rep.

Task and equipment that I was responsible for programming and running include a 1500 watt PCI Laser, a Data Tech 1200 counter cutter and a Data Tech plotter, a Kongsberg plotter, Elcede counter cuter, also used an Adams rule bender to bend the knife and rule and install it in the die board after knifing the die I would also rubber it and get it ready to go into production. I used the following programming software, ARTIOS CAD, PCIQ. The following software was used daily Microsoft Word, Microsoft Office, Excel, I also have a vast knowledge of computers and how they work, installing programs and trouble shooting those programs. I am very detail oriented and have great organizational skills that would be a great plus to any company.

JOB TITLE: IT Information Manager YEAR’S EMPLOYED: 1993-1995

Organization Name: Andover Tog’s

I Worked on an AS400 Computer System where I was in charge of the day to day backup and storage of the company’s vital information and also worked as one of the company’s user terminal trouble shooting tech’s if an employee had a problem with one of their workstation’s I would go and work on it to fix the problem and get their workstation up and running again.

Job Title: CPL in the United States Army YEAR’S Employed: 1983- 1986 / 1988-1992

Organization Name: United States Army

I Was in charge of eight men and more than three million dollars’ worth of equipment. I was the Company training NCO/Office Manager where I was in charge of keeping all files up-to-date for 278 men and their families. I was the company NEO Warden where I made sure in case we went to war, that all wives and their children were picked up by buss in which I was the driver with a twenty six passenger buss License and given the responsibility of taken care of and seeing to it that all spouses and their children were taken to the airport for evacuation to the United States. I Held a TSBI clearance because I was in a nuclear position and charged with the building and securing of thousands of nuclear weapons. I was also in charge of the entry and exiting of everyone to the site where the weapons were stored. I was in charge of the company’s arm’s room at times and was responsible for the issue and intake of hundred’s of weapons and sensitive equipment.

Education History

Years Attended: 1977-1982

Degree Earned: High School Diploma

Institution Name: Bridgeport High School City and State of Institution

Bridgeport Alabama, 35740

Degree Earned or Major Years Attended: 1983-1992

I attended the university of Chicago, Central Texas College, and also E.C.P.C in Chattanooga. (30 college credits earned)

Interests and Activities

I am an active member of the Volunteer Fire Rescue Squad. I am the Department Secretary and Treasurer. I have CPR, First Aid, use of an AED machine Training. I am a First Responder on the Fire Department as well as at work. I was also a Combat Medic when I was in the Military I am in the process of getting my EMT Basic permit.

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