Human Resources Professional (10+ years experience)
Resume:
CHRISTA LENKO
Mentor, OH 44060
*********@*****.***
Bringing balance and simplicity to Human Resources processes, I create a competitive advantage for the business that is reflected in the bottom line. Proactive in anticipating problems and active fixing things that break, I attract and retain a highly skilled and motivated workforce by implementing strategic, innovative and cost-effective programs. I originate and lead human resources practices and objectives which provide an employee-oriented, high performance culture emphasizing empowerment, quality, productivity and goal attainment
Innovative problem-solver Strategic partner Driver of integration and teamwork
Recognized consensus-builder Effective executive/staff coach Facilitator of management / staff
collaboration to achieve business goals
LEADERSHIP
Employee Engagement: Balance the company’s best interests with the employees’ needs to achieve business goals. Implement best management practices to maintain high employee engagement.
Staffing: Identify and define high quality candidates in a competitive job market and reduce cost of hire and turnaround time. Design, implement and manage employee development programs to build for the future and retain top talent.
Executive Coach and Strategic Partner: Coach leadership to develop and communicate new strategy for continuous improvement and organizational effectiveness.
Organizational Development: Integrate cross-functional teams to effect positive changes in corporate culture. Drive change targeted at strategic growth.
Benefits and Compensation: Balance fiscal responsibility to protect the bottom line with ever-increasing market competition to attract and retain top talent.
EXPERIENCE
STARK ENTERPRISES, STARK FOOD HOLDINGS, STARK CAPITAL April, 2014 – present
Cleveland, Ohio
Full-service real estate development firm and franchisee of frozen yogurt stores, fast casual sushi restaurants and kosher café / catering company.
(350+ employees)
Director of Human Resources
Implement and provide delivery of general HR services such as employee relations, compensation program implementation and review, performance management, management development, staffing oversight and organizational effectiveness consulting support. Drive new processes regarding employee relations, compensation program implementation and review, performance management, management development, environmental health & safety, staffing oversight and organizational effectiveness. Optimize/ drive processing all of Payroll, Benefits and other Employment compliance processes. Manage compensation policy and practices.
Key Accomplishments:
Conducted first-ever employee engagement survey to identify areas for improvement and recommendations for best practices.
Identified new payroll vendor resulting in annual savings of more than $80,000.
Enhanced 401k program resulting in stronger fund line-up, reduced fees and shortened eligibility criteria.
Researched and implemented new applicant tracking and onboarding system to manage all candidate information and streamline new hire processing, which resulted in increased record retention and cost savings.
Researched and implemented web-based solution to automate performance review processes.
Standardized and centralized recruiting processes to ensure consistency and compliance, resulting in reduced time to hire and cost per hire.
Assembled and lead Employee Appreciation and Community Outreach Committee.
Successfully integrated new 3rd party management service in our residential portfolio.
Conducted comprehensive review and rewrite of employee manuals to ensure compliance.
Identified and coordinated use of Human Resources vendors, insurance brokers, insurance carriers, training specialists, labor counsel and other outside sources.
Provided training to management on topics including employment law, effective hiring practices, interviewing and performance management.
Supervise two full-time staff.
SKODA MINOTTI, Mayfield Village, Ohio December, 2005 to Mar, 2014
Mid-sized CPA, financial and business advisory services firm
Annual revenue of $40M (280 employees across four offices)
Director of Human Resources (July, 2013 to March, 2014)
Director of Employee Development (December, 2005 – June, 2013)
Successfully built and managed the Human Resources function to position the Firm for strategic growth with the use of innovative, cost-effective and value-added human capital processes and programs. Built strong relationships with leadership team to ensure managers and employees worked collaboratively to achieve business goals across multiple sites. Implemented programs that drove high productivity and job satisfaction as well as fostered an environment that maximized personal and professional growth in alignment with the Firm’s mission, vision and strategic objectives. Key member of Merger and Acquisition team responsible for successful integration of newly acquired Firm businesses and service lines.
Key Responsibilities / Accomplishments
Provided coaching to Executive team and managers to improve organizational effectiveness and promote ongoing talent development.
Designed and implemented comprehensive leadership development program to support continued growth and development of high-potential employees.
Certified in DISC behavioral assessment; implemented DISC for use in recruitment, selection and ongoing staff development programs.
Collaborated with Executive team to design and implement consistent Partner performance reviews.
Developed and implemented comprehensive Partnership Training Program to identify, develop and retain future Partners.
Developed, implemented and maintain formal Coaching and Buddy programs
Implemented firm-wide employee engagement surveys; identify and implement action items in alignment with Firm strategic objectives to improve engagement and retention.
Identified and implemented third-party solution to automate staff job / engagement evaluation process which resulted in and more timely feedback for staff and decreased administrative time.
Designed and implemented Wellness Program to create and sustain a culture of health and wellness and minimize insurance costs.
Conducted comprehensive review and rewrite of Firm’s employee manual to ensure compliance.
Managed $400,000 Continuing Professional Education and training budget and ensured multi-state compliance for licensure.
Identified and coordinated use of Human Resources vendors, insurance brokers, insurance carriers, training specialists, labor counsel and other outside sources.
Provided training to management on topics including employment law, effective hiring practices, and performance management.
Provided HR consulting services to external Firm clients as requested.
Supervised four staff – Sr. HR Generalist, Sr. Payroll & Benefits Specialist, Senior HR Specialist and HR Coordinator.
THOMPSON HINE, LLP, Cleveland, Ohio August, 2004 - December, 2005
Multi-state, nationally recognized business law firm
Manager of Human Resource Strategies
Successfully managed Human Resource Strategies unit including recruiting & hiring, employment law compliance, training & development, employee relations, reward & recognition programs, policy & procedure development and management support (500+ employees across seven offices).
CTI MOLECULAR IMAGING, Knoxville, Tennessee April – August, 2004
Leading molecular imaging company (acquired by Siemens Corporation in 2006)
(left due to relocation back to Ohio)
Human Resource Generalist
Administered Human Resource plans and procedures for 550+ personnel across two locations; assisted in development and implementation of personnel policies and procedures; conducted recruitment effort for all exempt and non-exempt personnel and temporary employees; conducted new hire orientation; implemented and monitored career pathing; recommended new approaches, policies and procedures to affect continual improvements in efficiency of department and services performed; handled employee relations counseling and exit interview process.
LEXISNEXIS GROUP, Dayton, Ohio March, 1999 - December, 2003
Leader in global electronic legal research
(Left due to downsizing)
Business Process Analyst, Customer Support (2002-2003)
Human Resource Generalist (2000-2002)
Benefits Specialist (1999-2000)
EDUCATION
MA Organizational Management BA Psychology
University of Phoenix, Phoenix, AZ Franciscan University of Steubenville
*SPHR in progress
Member: Society for Human Resource Management (SHRM)
American Society of Training & Development (ASTD)
Honors / Awards:
2012 HR Awards Winner – Organizational Development
2011 Archer Awards Finalist for Citizenship
2011 Skoda Minotti Delivering on the Promise Award
Company-sponsored training:
Targeted Selection Interviewing
Franklin Covey “7 Habits of Highly Successful People”
Franklin Covey’s “Great Leaders, Great Teams, Great Results”
ADA/FMLA Compliance
Innovative Thinking
Presentation & Facilitation Skills
Influencing Strategies
Managing Conflict
Situational Leadership II
Community / Professional Leadership
Fieldstone Farm Therapeutic Riding Center, Chagrin Falls, Ohio – Fundraising Committee Member
Cleveland Sight Center, Cleveland, Ohio – Leadership/Succession Planning Committee Member
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