RECEPTIONIST
Resume:
SUSAN KOERNER
Hawthorne, Florida *****
PROFFESSIONAL OBJECTIVE
To obtain a stable position that will utilize my education and years of practical experience to be a dependable and productive asset to your company.
EDUCATION
Villa Maria College of Buffalo
Buffalo, NY 1982-1984
Associates Degree in Applied Science in Graphic Communication Design
Major in graphic arts; advertising, design, layout, idea development, drawing, painting, photography and art history.
Additional electives in math and calculus.
West Seneca East Senior High School
West Seneca, New York 1977-1981
Major in art and math.
EMPLOYMENT HISTORY 12/2009 - 4/2012
Alorica
7220 PRC Way, Palatka, Florida 32177
Business Technical Support / Customer Service
-Responsibilities included customer service, assist business customers with high speed internet issues from installation of HSI to trouble-shooting internet connection issues, at an incoming call center. Additional responsibilities include order status issues, security issues, sales, data entry and contacting multiple departments for all of the customers’ needs.
5/2007 - 7/2008
Sparr Building and Farm Supply
13033 NE Jacksonville Road, Sparr, Florida 32192
Inventory Control Clerk / Customer Service
-Responsibilities included inventory of all three stores. Responsible for having all products setup in the system to scan properly and being priced correctly. Customer service, sales, phones, filing and data entry.
1/2006 - 3/2007
Steven’s Communication Inc.
1865 NE Jacksonville Road, Ocala, Florida 34470
Telephone Operator / Secretary
-Responsibilities included answering phones, taking messages, directing calls, paging on call doctors or veterinarians, supply information and customer service for about one hundred different companies. Data entry, filing, creating daily schedules, cleaning and ordering office supplies.
12/2004 - 10/2005
Meadowbrook Farms
8720 W. Hwy 318, Reddick, Florida 32686
Receptionist / Secretary / Security Guard
-Responsibilities included greeting all visitors, residents, guests or employees, log them in/out, phones, filing, security and customer service.
3/1996 - 10/2003
United States Postal Service
6300 SE 221 Street, Hawthorne, Florida 32640
Rural Carrier Associate
-Responsibilities included sorting mail, mail delivery, vehicle maintenance, reliability and also being available on call. Substitute on all routes as needed, customer service, also worked in the office as needed.
SUSAN KOERNER
Hawthorne, Florida 32640
EMPLOYMENT HISTORY
1991 – 1993
News Graphic Artist-
The Gainesville Sun
Gainesville, FL - Responsibilities included production of The Gainesville Sun daily newspaper. Which entails; developing typeset copy and then pasting-up text, photos and captions, color-separation, logos, maps, charts and graphs, obituaries, stock pages, TV-Guide, comics, section headings and cover designs. While employed at The Gainesville Sun they upgraded to an Imagesetter with complete computer pagination.
1989 – 1990
Graphic Artist-
Add Inc., Buyers’ Guide
Gainesville, FL – Responsibilities included idea development, Mac desktop publishing, ad paste-up, design, layout, darkroom processes such as photo enlargements, prints, contacts, half-tones, negatives, positives for The Buyers’ Guide. Additional responsibilities included; paste-up, layout, design, and pagination of weekly newspaper publication The Clay County Crescent.
1986 – 1989
Graphic Artist-
The Printing Company
Fort Lauderdale, FL – Responsibilities included setup, layout, creating camera ready artwork, darkroom and designing logos for customers, proofreading for detail and accuracy.
1986 – 1987
Free Lance Graphic Artist-
Fort Lauderdale, FL- Responsibilities included art reconstruction, art design, darkroom processing, photography, logo designs, setup, paste-up, and layout for graphic arts and record companies.
1986
Graphic Artist -
Royal Printing Company
Buffalo, NY - Responsibilities included idea development, setup, layout, proofreading, stripping, plate making and filing artwork.
1985 - 1986
Computer Color Separation-
Kenmore Color Plate Inc.
Kenmore, NY – Responsibilities included computer color-separation for full-page or half page, color advertisements and the Sunday comics of The Greater Buffalo daily newspaper.
1984 – 1985
Graphic Arts Technician-
United Silicone Inc.
Lancaster, NY – Responsibilities included darkroom procedures, horizontal cameras, art construction and setup for plastic dies for imprinting onto plastic parts such as dashboards, phones, keyboards, anything plastic.
HIGHLIGHTS
Previous work experience includes thirty years in graphic communication design, customer service, computers, advertising, art, drawing, painting, photography, logo design, darkroom processes, creating camera ready artwork, color separation, desktop publishing, Windows, Imagesetter, Photoshop, Pagemaker, Illustrator, Indesign, Microsoft Word, Microsoft Office, Microsoft Outlook and Express etc. with an emphasis on accuracy, productivity and efficiency.
REFERENCES AVAILABLE UPON REQUEST
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