Gervis Ochoa, PMP

*** ******* ***, ******* ******* 34677

813-***-****/acyqvj@r.postjobfree.com

Certified Project Manager with 15 + years of experience in information technology, banking, and loyalty operations

PROFESSIONAL EXPERIENCE:

Kobie Marketing Inc. Saint Petersburg, FL (8/2015-Present)

Sr. Project Manager

Lead the retailing division for a conversion data migration project for the GAP Inc. EAC of $550 K this data implementation was completed on January 2017 for 16.5 M accounts.

Oversee all Campaign Development and ad-hoc projects for The Gap Inc. Campaigns are a key profit generator and account for over $3 M in revenue for the Loyalty Operations Business.

Managed the AMP GUI Project Launch for The GAP Inc. Group. AMP is the Alchemy Marketing Platform. This project increased the ability for Kobie clients to self-serve in the areas of Customer Segmentation and Campaign Set Up for their clients.

Lead the retailing division for a conversion data migration project for the TJX Group. EAC of $2M, this data implementation is slated for June 2017 for 11 M accounts. Currently in PAT for W2W validation.

Collaborate in the Agile Task Force to improve the use of Agile Methodologies throughout the entire Software Development Teams. This effort includes coaching, training, seminars, and workshops for employees on Agile Software Development.

Citibank-Affluent High Net Worth and Specialty Citi Wealth Management, Tampa FL (12/2014-8/2015)

Sr. IT Project Manager Assistant Vice President

Lead the IT team for a Citibank Event Management application replacement. Completed on April 2015 release under agile methodology. Project had an EAC of $2.5 M.

Identified SOW requested for understanding 2015/2016 changes to the Global Tablet Mobile team. This effort includes tracking items for the LATAM IPAD application

Oversee the TIPS Rainbow Conversion to minimize the impact to the business.

Responsible for Budget proposal draft and submission for EOL End of Life application upgrades, this effort is part of the Risk Management Plan for the Citibank PMO.

Successfully draft and advertised the Problem Management Process document for Citibank AHS Technology. Efficiency improved by 35% by prioritizing and evaluating issues reported to the Technology Department.

Lead the EMV Debit Chip Card Reissuance Project. Over 29,000 customers impacted with 3Q 2015 as the target date.

Managed the Fee Reversal project. The Onboarding of Fee Reversal process is expected for the October 2015 release, this transitioned from legacy application into the new RSM application for Fee Reversal Functionality.

City of Clearwater, Clearwater, FL (6/2010–12/2014)

Project Manager

Lead the Capital Improvement Project. This project assessed the fiscal year’s performance and accountability for projects totaling more than $23M.

Manage over 60 projects since fiscal year 2010 to monitor efficiency and cost savings at four Water Reclamation Facilities.

Managed project review and implement technology standards department-wide, reducing redundancy and saving over $1.9 M annually on materials and maintenance costs.

Collaborate on expense and revenue forecasts using budget and actual data for internal control over a five fiscal year periods for an annual operating budget of $80 million.

Cooperate on technology recommendations for process improvement, software utilization, and equipment throughout the entire Procurement Management Process.

Syniverse Technologies Inc., Tampa, FL (3/2009–6/2010)

Project Manager

Collaborate on pre-sales meetings with clients, and definition of enterprise architecture and Web Portals development

Provide user interface collaboration for Web-based projects, including dashboards, widgets, and products for in-house software development

Lead year-long project for profitability projections and business case analysis

Supported platform migrations, new product implementation as Uniroam, SMS Messaging, Clearinghouse service to support customers in Latin America and the Caribbean

Enhanced current systems into new software versions, under testing and production environment partnering with the Network Operation Center

Managed and coordinated commercial launches between mobile carriers

Improved the decision making process by providing highly visual reports with financial information from sales, operating costs

Planned, approved, and implemented change management and all documentation throughout project lifecycles

Citibank-International Personal Banking, Affluent Segment, Tampa, FL (11/2003–3/2009)

Project Manager (November 2003 – March 2009)

Lead the Mexico City Project for a Private Banking Portfolio Customer Service Center with 30k clients and $5 billion in deposits

Collaborated on implementation for web portals and end user applications

Oversee development of support systems, encompassing management reporting, payment approval, accounts interfaces

Designed and managed all guidelines, policies, and standard operating procedures (SOP) throughout the Citibank Network Branch Franchise

Provided coaching and training to employees throughout several Citigroup branches in the United States and South America. The training was oriented for sales strategies and system upgrades. Products included retail banking, brokerage, and credit cards

Supported executive efforts by setting up managerial training, video presentations, and organizational data for forecasts and trends about sales, customer funding behavior and account funding strategies.

EDUCATION

University Of South Florida, St. Petersburg, FL

Bachelor of Science in Finance

Project Management Professional Certification (PMP Certified)

PMP Certification from the Project Management Institute #1516270-Active

PROFESSIONAL SKILLS

Operating Systems: Windows NT/2000/2003/XP

Applications: Jira, MS Project, MS Office, MS Visio, PeopleSoft, Oracle Asset Management, Rainbow Service Manager, Oracle Financial Analytics, Avaya Systems, Ross, Prophix, Crystal Reports, Power DMS, SQL. IBM Lotus Notes.

Networking: TCP/IP, LAN/WAN, VPN, SQL Server, MS Site Server

Languages: ASP.NET, HTML, XML, Visual Basic, C++, Java, JavaScript

Frameworks: Spring, AngularJS

Oral and written fluency in English and Spanish.

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