SCOTT WATSON

acyqpt@r.postjobfree.com Atlanta, GA 404-***-****

KEY SKILL AREAS:

Change Management Business Intelligence Performance Measures

Project Management Performance Management Quality Programs

ERP Implementation Personal Development Culture Analysis

Organizational Design Project Implementation Lean/Six Sigma

Business Development Process Redesign/Improvement Productivity Improvement

Strategy Implementation Leadership Development Process Alignment

EDUCATION:

Degree School Major or Field Date

MS, Auburn University Psychology (Organizational Behavior 6/98

ABD Management)

BS Florida State University Psychology 8/90

EMPLOYMENT HISTORY:

Company Location (city, state) Employment Dates Position(s)

Lead2Perform Atlanta, GA 4/13-Present Consultant

Behaviorally Accelerated Atlanta, GA 10/11-4/13 Owner

Results

North Highland Atlanta, GA 2/07-10/11 Senior Manager

Booz Allen Hamilton Atlanta, GA 2/03-2/07 Associate

Delphi Troy, MI 5/00-2/03 Org. Change

Management

CLG Pittsburgh, PA 4/96-5/00 Consultant

EXPERIENCE SUMMARY:

Mr. Watson has twenty years of experience implementing large-scale change for improved business results across a variety of

industries (e.g., CPG, energy, automotive, package delivery, petrochemical, utility, pharmaceutical, federal government, and

healthcare). He specializes in the areas of Change Management, Performance Management/Measurement, ERP Implementation,

Process Improvement/Management, Change Leadership, Leadership Alignment, Organizational Design, Learning Systems/Training,

PMO, Organizational Development, Personal Development, and Executive Coaching.

EXPERIENCE:

Consultant, Lead2Perform and Behaviorally Accelerated Results

Oil and Gas (SE Asia)

As an independent, international consultant in the Oil and Gas industry, Mr. Watson provided practical, client-

centric solutions for improving business results. Mr. Watson increased production efficiency from 55% to 95%

through the application of Change Management, Process Improvement, Behavioral Science, Leadership

Development, Performance Management, Project Management, and coaching. In addition, Mr. Watson also

developed the model for a Supplier/Vendor management strategy and process.

1 P a g e

Developed strategy and process for aligned Performance Management/Change Management systems for US gas

operations. Developed and implemented new processes achieving an ROI of 200:1.

Senior Manager, North Highland

Fortune 50 CPG

For the On-Premise sales organization, Mr. Watson led an organizational alignment and business process

improvement initiative across three US bottling plants. This resulted in 20% increase in the acquisition of new

customers.

Mr. Watson led the change management effort for a broad SAP supply chain implementation across multiple US

manufacturing plants, centralized functions, and Canada. Mr. Watson led the full spectrum of change

management activities including Business Readiness Assessment, Communications, Stakeholder Management,

Training Coordination, and go-live support.

Fortune 50 Telecommunications

Mr. Watson developed the hiring and retention strategy for multiple call centers. Mr. Watsons strategy is

expected to reduce attrition by 30%, resulting in an annual savings of $3MM.

Classified Internal use

Fortune 50 Healthcare Services and IT

Mr. Watson developed the change management/communication strategy and plan for an SAP CRM

implementation across multiple locations.

Associate, Booz Allen Hamilton

Midwestern Utility

Mr. Watson led the Change Management and Training effort for an Oracle Purchase-to-Pay implementation at a

Midwestern Utility. Prior to implementing the IT solution, Mr. Watson applied his change management

expertise to change purchasing behavior which resulted in an average of $1,000,000 in savings per month over

the course of one year ($12MM).

Federal Agency

As part of a Quality transformation effort for a large federal agency, Mr. Watson led a two year Organizational

Design effort to better align Headquarters with field operations and provide a dedicated improvement

infrastructure. Preparation for the transformation included current state and future state process documentation,

gap analysis, and implementation plan. Mr. Watson also played a pivotal role in developing and implementing a

site-specific deployment/readiness plan across 10 sites representing ~10,000 employees.

Fortune 50 Automotive Supplier

Mr. Watson performed Change Management and training activities for an SAP 4.6C implementation of HR, SD,

MM, PP, FI, CO and BW. Mr. Watson managed the Change Management activities across 20 North American

sites, including Mexico.

Change Management/Learning Systems Consultant, CLG

Fortune 50 Petro Chemical Company

Mr. Watson led the implementation of a centralized Human Resources call center. Specifically, he designed,

developed, and managed 14 employees in the design and execution of end-to-end design and testing of HR

processes to identify process improvement opportunities, training needs, and assess technology integration

Fortune 50 Package Delivery Company

Mr. Watson performed change management and training activities for a new computer system used by 3000

Customer Service Representatives. Training consisted of a blend of technical and interpersonal skills for call

center personnel. Participant ratings for the each course consistently averaged 4.5 on a 5-point scale. Mr.

Watson designed a variety of training initiatives including instructor-led, learner-controlled, and CBT.

International Pharmaceutical Company

Designed three-day leadership development course for managers and supervisors. This included performing

needs assessment, job analyses, and course development.

Fortune 100 Managed Care Company

Mr. Watson implemented a Performance Management initiative aimed specifically at producing better business

results within a nine-month time frame. To do this, he coached executives on developing, aligning, and

cascading Balanced Scorecard metrics targets. He implemented a three-day cascaded training for 300+

managers and supervisors on how to improve business results through process improvement and performance

management activities. He trained 15 employees to be performance improvement coaches to support and

sustain what was learned in training. Mr. Watson also coached process improvement teams on how to execute

new/changed processes. Results indicate an average of 30% improvement on call center and claims measures.

Global Engineering and Construction Company

Mr. Watson delivered training, facilitated groups in process redesign, and facilitated groups in the identification

and quantification of desired business results. He coached executives on developing pinpointed action plans for

supporting change initiatives.

3 P a g e

Consortium Fellow, Army Research Institute (ARI)

Mr. Watson developed and evaluated a computer-based training curriculum for the U.S. Army. He applied adult learning principles

to train soldiers to recognize and identify combat vehicles based on thermal signatures (i.e., FLIR). He conducted field experiments

to develop and evaluate training programs on the use of night vision goggles for the U.S. Army. He also participated in literature

reviews, experimental design, instructional design, data collection/analyses, and report writing.

Technical Experience: Mr. Watson has experience with Microsoft Office (i.e., Excel, Access, Word, PowerPoint, Project, Outlook, and

Visio), SAP, SPSS, MiniTab, Live Model, RWD InfoPack, iGrafx Six and is also Sigma Black Belt trained.

Classified Internal use

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