Project Manager

Oluwaseun Oginni 613-***-**** *********@*****.***

****-**** ********* *****, ******, Ontario, Canada K1V 8Y4. A professional possessing over 8 years consulting, business analysis, service delivery and Project Management experience with strong performance in a fast paced and high pressure customer environment.

CORE KNOWLEDGE AND SKILLS AREAS

System Integrations

Project Management

(PRINCE2 Practitioner)

Troubleshooting

Databases (Microsoft SQL

Server, Postgres)

Business Analysis

Service Delivery

Agile

ITIL

System Administration

IT Service Management

Issue tracking tools

(Mantis and Jira)

Disaster Recovery

Team Leadership (Same

and Cross-Functional)

Technology Pre-sales

Requirements gathering &

Analysis

Microsoft Office (Including

Project and Visio)

Virtualization (VMWare)

Virtual Teams

Solution Architecture

PM Tools (Smartsheet,

attask)

SAAS

Cryptography

Networking (TCP/IP)

PROFESSIONAL EXPERIENCE

Blue Water Sourcing Inc September 2016 – Present

Technical Consultant / Project Manager

Defined, documented and managed the project requirements, deliverables and scope in the Statement of Work

Communicated project status to all stakeholders

Facilitated and documented team and client meetings

Created and managed project plans

Created and managed RFP responses and estimates for prospective customers and projects

Assisted project team members understand their assigned responsibilities

Led project reviews and produced project artefacts like the lessons-learned document Clickatell Pty Limited April 2014 – August 2016

Technical Account/Project Manager

Developed Solutions architecture for products by suggesting models that will improve both time to deliver project implementation and operational processes

Designed and developed innovative solutions to customer requirements by translating client’s business requirements into technical requirements

Provided valuable guidance around operations and optimization of their IT infrastructure to become a trusted Business Advisor.

Provided input to the scope of large scale projects considering functionality and technical enhancements by leveraging on previous experience of projects that have suffered scope creeps

Helped drive a common understanding of the user experience with the development team

Provided product feedback to Product Management team based on customer requirements

Participated in Joint Application Development sessions with stakeholders throughout SDLC to resolve open issues

Anticipated issues and applied pro-active resolution skills to address them by routinely reviewing trends.

Ensured that strong customer relationships are built through on-time, quality service delivery

Documented and organized processes, information and data for storage and presentation to the customer

Participated as a Technical Expert in the pre-sales exercise and assisted with the delivery of tactical plans

Provided regular feedback on correspondence with existing customers, ensuring top Management is informed Interswitch Limited October 2007 – March 2014

Head, Implementation and Service Delivery April 2012 – March 2014

Coordinated, implemented, managed and delivered all projects for Interswitch

Planed, organized, supervised and developed all division technical staff

Defined and managed scope and requirements across the project lifecycle

Monitored the overall performance of the department by tracking, analyzing and reporting on key performance metrics

Identified departmental needs and trends and ensured business expectations were met

Served as senior point of escalation for customer issues

Ensured achievement of service level and customer satisfaction

Collected, reviewed and published project status and conditions of the project to stakeholders

Identified market opportunities and respective solutions, products and services to deliver from a business perspective

Assessed viability of initiatives, identified and mitigated potential risk / issues

Drove internal process improvements and removed gaps

Managed cross-functional project teams

Provided support for Interswitch Clients (Banks and Subsidiaries)

Ensured contractual obligations (SLAs) were met and a high level of customer satisfaction is maintained

Managed technical negotiations with customers

Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

Ensured unit’s compliance with company standards, processes and policies

Identified and corrected process deviations and non-conformities

Mentored new Support Engineers on processes, communication and best practices Unit Head – Projects Implementation Unit – SysTegra Division, September 2009 – April 2012

Managed different project teams within the division and ensured division revenue targets were surpassed

Managed all project activities from initiation to closure.

Assisted project managers with the development of project plans

Provided project leadership for the customer’s initiatives

Discussed with clients to scope new projects and ensured all escalated issues were resolved on time

Facilitated client discussions to align project scope and deliverables

Project accounting, scheduling, and resource allocation

Managed project status using Microsoft Project and always ensured all engagements and projects were within time, scope, cost and quality

Worked closely with Sales and Tech Leads to understand project requirements

Established a strategy of continuous risk and issue identification and management that enables proactive decisions and actions throughout the project life cycle

Prepared and managed relevant project documentation including the Project Initiation Document, Project Plan, Risk Log, Business Requirement and Solutions Specification {BRASS}

Actively contributed to product Knowledge Base

Project Engineer / Technical Support Engineer, October 2007 – September 2009

Discussed with client to scope new project and responsible for proper close-out of project with client

Prepared a Project Description Document and project plan for client

Actively participated in project implementation

Hand-over deployed projects to support team and participated in major upgrades on existing infrastructure

Provided 1st and 2nd level support for Postilion, HSMs and SQL 2000 CREDIT REGISTRY SERVICES May – September 2006, August – October 2007 Implementation Resource / Technical Support Engineer

Management of the local web server and DB of the Government Assisted PC Project (GAPP)

Training of client staff on usage of the Creditchek software.

Implemented and Provided Technical Support for Credit registry software and services for clients

Deployed software updates at client site.

THE BELLS UNIVERSITY OF TECHNOLOGY October 2006 – August 2007 Asst. Systems Administrator

IT support handyman

Maintenance and repairs of Office Computers

Maintenance of Local Area Network (LAN) and Local Internet Server EDUCATION

Bachelor of Science (BSc) Electronics and Computer Engineering 2005 PROFESSIONAL TRAINING AND CERTIFICATES

Business Analysis 101, Iversity 2015

Diploma in VFX Fundamentals, Animation Mentor 2014 VMWare Certified Associate: Datacentre Virtualization 2013 Stratus Technologies 99.999 Certified Engineer 2013 Building and Leading the Team, Lagos Business School 2012 PRINCE 2 Practitioner 2011

Microsoft (MCITP) Implementation and Maintenance SQL Server 2008 2010

Contact this candidate