Customer Service Manager

Tripti Tiwari

CORRESPONDING ADDRESS:

Brahma Nagar,Kamhari Road, Robertsganj

Sonebhadra 231216

Mob No.811-***-****

Email:**********@*****.***

Objective

To enhance my capabilities and skills by working with an esteemed organization with full dedication.

PROFESSIONAL SUMMARY

Organization:SKS Microfinance Ltd. ( from 25 June 2011 to till date)

Role & Responsibility:Branch Manager(Gold Laon).

Nature of Job: Operation& Sales

SKS Microfinance is located in india with more than 2500 branches, It distributes small loan

That begins from Rs 2000 to 2 Lac.

It deals also in gold loan.

Job Profile:-

Customer Dealing - Counter Marketing, Front Line Customer.

Gold appraisal– By checking the purity of gold and appraising as per company standard .

Gold Loan- Check the purity of gold and documentation of gold loan and manage all the responsibilities of Branch .

Organization: Kotak Mahindra Bank LTD.( From 09 Aug 2010 to 10

May2011) Pitampura (Delhi)

Role and Responsibility:Assistant Manager Handling and delivering of NOC’s and

loan document, Penal collection,Wellcome calling and handling Customer Care Profile .

JOB PROFILE:-

Customer Dealing - Front Line Customer.

Cash –Head Teller, Handling Customer Request, penal collection.

Customer Service- Handling and delivering of NOC’s and loan Document.

Organization:UAE Exchange & Financial Services LTD. ( From 03 Aug 2009 to 6 Aug 2010)Lucknow (UP)

UAE Exchange is multinational organization and Head Quarter is in Dubai(UAE).

Its administrative office is in Cochin. Its branches are already located in other countries. It’s an Authorized Dealer –II.

This organization has 243 branches in India and 2500 employees are working

In this organization and many of the franchises are located in India and abroad.

JOB PROFILE:-

Customer Dealing - Counter Marketing, Front Line Customer.

Foreign Exchange - Forex Purchase & Sale, FCDD, TC Purchase & Sale and Swift

Transfer According to RBI Rules & Regulation.

Cash & Fund Management - Cashiering (Forex & INR), Handling Petty Cash

Gold Loan- Check the purity of gold and did all the documentation of gold loan.

Money Transfer & Outward Remittance - Abroad to India and India to Abroad Xpress Money, Money Gram, First Remit).

Air Ticketing-Ticketing Head.

Professional Qualification:-

Academic Qualification

PGFPRM (Post Graduation Diploma in finance and relationship management) from IFBI Lucknow .

M.A.(English Literature) from Purvanchal University in 2007.

B.A from Purvanchal University. In 2005.

12th from U.P. Board in 1999 .

10th from UP board, in 1997.

Computer Skills

OPERATING SYSTEM : WINDOWS XP/98/2000

OTHER TECHONOLOGIES: MS-Office Suite,

Strength

Confidence& High Patience & Soft Behavior,

Good Relations maintaining capability.

Achievements

Contributing in changing the branch profit from Rs.38000(P.M.) in august to Rs.1,02,000(P.M.) in December 2009, giving a growth of record percent in UAE Exchange.

Regional winner in Gold Loan in March 2010.

Above 10 Cr. Gold Appraise in only SKS Micro Finance till date without any audit issue .

Personal Details

Father’s Name : Mr.Trivani Sharan Tripathi

Date of Birth : 01/01/1984

Marital Status : Married

Mobile NO : +91-811*******

Date

Place: (Tripti Tiwari)

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