Customer Service Assistant
Resume:
MARY GRACE MABAET CATALAN
**** **** **. ********* *** Mabalacat Pampanga
Mobile # 093********
Email address: ************@*****.*********:************@*****.***
mailto:************@*****.***
PERSONAL DATA
Date of Birth : October 17, 1982
Place of Birth : : Tondo, Manila
Height : 5’0”
Weight : 60 kg
Civil Status : Married
Religion : Christian
EDUCATIONAL BACKGROUND
Tertiary: Far Eastern University
Course: Bachelor of Science in Psychology
April 2006
Secondary: Holy Child Catholic School
March 1999
Primary: Amado V. Hernandez Elementary School
March 1995
SKILLS
TRAINING
Century Park Hotel
On the Job Training
TRAININGS / SEMINARS
Practicum - Industrial Psychology
January – March 2006
Century Park Hotel
Malate Manila
Personality Development Training
(Being Positive and Proactive)
August 28, 2015
Your Virtual People Inc.
Phil excel, Clark Freeport Zone
Australian Culture
(Territories, Major Cities and Towns)
October 2, 2015
Your Virtual People
Phil excel, Clark Freeport Zone
WORKS EXPERIENCE
June 1, 2015 – Present
Your Virtual People
Clark Freeport Zone
Admin Assistant (Recruitment Advertising Specialist)
Performs a variety of Internet function and uses word processing, spreadsheet and presentation software.
Headhunting role that involves finding talented people that would be the best to work for our clients.
Duties include administrative assistant, but this position supports marketing and sales department.
Ensuring that all advertising content is deployed accurately and in timely manner.
January 2013 – January 2015
Iqor Philippines
Clark Freeport Zone Pampanga
Collection Specialist
Responsible in collection calls
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
January 2012 – December 2013
DSWD - NCR
Legarda. Manila
Admin Assistant V
Prepares and follow up Obligation Request, Vouchers, Purchase Request
Prepare and modify documents including correspondence, reports, drafts, memos and emails.
Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors.
October 2009 –June 2011
NCO Philippines
Clark Freeport Zone Pampanga
Customer Service Representative
Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information
Identify, research, and resolve customer issues using the computer system
February 19, 2009 –June 4, 2010
Iqor Philippines
Clark Freeport Zone Pampanga
Collection Specialist
Responsible in collection calls
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
August 15, 2007 – February 15, 2009
Puregold Price Club
Dau, Mabalacat Pampanga
Human Resource Staff
Responsible in recruiting and staffing logistics;
Performance management and improvement tracking systems;
Employee orientation, training and development
March 2006 – August 2007
Century Park Hotel
Malate Manila
Human Resource Staff
Responsible for compensation and recordkeeping
Maintaining employee files and the HR filing system;
Assisting with day-to-day efficient operation of the HR office.
References
Ms. Maricel M. Magat
Team Leader
Your Virtual People Inc.
Mobile number: 092*-********
Ms. Marlene C. Guzman
Regional Field Coordinator
DSWD – NCR
Telephone number: 4883435
Mr. Ericson Sulima
Team Manager
NCO Philippines- Clark Pampanga
Mobile number: 091*-*******
Ms. Erfel Faeldonea
Hr Assistant
Century Park Hotel
Telephone number: (02) 528-5848/091********
Contact this candidate