Customer Service Technical Support
Resume:
LaShawn Turner
**** *** ******* ** *** 208 dallas tx 75204
214-***-**** • *********@*****.***
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer- service experience in a challenging environment to achieve the corporate goals. Key qualifications & Skills
● Microsoft office
● Highly skilled in providing information regarding products and services of the company.
● Hands-on experience in reviewing, updating or making changes to customer accounts.
● Special talent for handling irate and angry customers.
● Ability to handle confidential and sensitive information.
● Attentiveness
● Patience
● Ability to communicate effectively on the telephone.
● Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
● Ability to handle a "call center" environment: work quickly and multi-task.
● Ability to exercise good judgment to handle calls appropriately.
● Ability to demonstrate good customer service.
● Clear Communication Skills
● Knowledge of the Product
● Ability to Use "Positive Language"
● Acting Skills
● Time Management Skills
● Ability to "Read" Customers
● A Calming Presence
● Goal Oriented Focus
● Ability to Handle Surprises
● Persuasion Skills
● Tenacity
● Closing Ability
● Willingness to Learn
Employment History
Orion Global Communications Group
● Excellent communication skills With more than three years of experience in customer service.
● Retaining products and services, adding positive revenue by up selling customers with service.
● Taking high volume inbound calls and exceeding monthly performance goals.
● Received rewards for selling products and being a complemented representative.
● Excellent problem solving skills
● Word and Excel
CSR Tier 2 T Mobile
● Provide technical (Help Desk) support to learning management systems users.
● Advise and help in implementation of technology during curriculum development.
● Develop and support methods and procedures for synchronous technology adoption into
● curriculum (video conferencing, Voice over IP, Chat)
● Develop and create documentation and support materials for curriculum and instruction
● technologies.
May 2008
Aug 2012- September 2013
● Provide technical support for Student Information System.
● Maintain learning management systems (Blackboard and Brainhoney), including course content,
● enrollment data, customer data, etc.
● Provide remote troubleshooting solutions for computer or operating system issues that affect
● course delivery.
● Work closely with other departments for collaborating IT projects.
● Train other staff and stakeholders on technical issues as needed.
● Provide technical support to web conferencing system users.
● Provide remote troubleshooting solutions for computer or operating system issues that affect
● course delivery.
● Light design and programming work related to file transfers or automated scripting.
● Analyze complex computer systems, identify problems, and develop and implement logical
● conclusions and effective solutions.
Education
High School Diploma
Franklin d Roosevelt high school
● Graduated with a 3.9 GPA.
● Concentration in english science computer literacy mathematics history Diploma
Navarro college
● Received my medical assistant certification. Cpr training certification Chantae Griffin
Suporvisor at orion global communications group.
Cell 214-***-****
Contact this candidate