Customer Service Manager
Resume:
Marcelle DeBerg
West Jordan, Utah 84081
Cell: 801-***-****
E-Mail: *************@*****.***
Professional Summary
Resourceful and quick-thinking Lead Superviser/ Manager with 8 years in warehouse and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills. Manager bringing extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management. English And Spanish-speaking Freight Handler with transportation and logistics background. Trained in warehouse safety standards and procedures. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Warehouse worker with strong work ethic and 10+ years hands-on experience.
Skills
OSHA standards
Quality assurance
Quality inspection
Troubleshooting
Deadline-driven
Material handling
Team leader
Hard working and self-motivated
Inventory management
Organized
Program management
Safe driver
Proficient in MS Office
Innovative
Fast learner
Analytical thinker
Flexible schedule
Shipping and receiving
Palletizer knowledge
Doubles and Triples Endorsements
Fast Paced
Excellent Multitasking
Goal and Time Oriented
Excellent Customer Service
NEAT
Team Player
BILINGUAL, English / Spanish
Work History
September 2015 to Current
UPS Innovations Salt Lake City, UT
Warehouse Lead Supervisor/ Manager
Loaded products weighing up to 80 pounds onto trailer for delivery. Processed 56,000 shipments per 8 Hour time period
Directed 50 warehouse shipping associates.
Marcelle DeBerg
5503 West 9000 South. # R301
West Jordan, Utah 84081
Cell: 801-***-****
E-Mail: *************@*****.***
Professional Summary
Resourceful and quick-thinking Lead Superviser/ Manager with 8 years in warehouse and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills. Manager bringing extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management. English And Spanish-speaking Freight Handler with transportation and logistics background. Trained in warehouse safety standards and procedures. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Warehouse worker with strong work ethic and 10+ years hands-on experience.
Skills
OSHA standards
Quality assurance
Quality inspection
Troubleshooting
Deadline-driven
Material handling
Team leader
Hard working and self-motivated
Inventory management
Organized
Program management
Safe driver
Proficient in MS Office
Innovative
Fast learner
Analytical thinker
Flexible schedule
Shipping and receiving
Palletizer knowledge
Doubles and Triples Endorsements
Fast Paced
Excellent Multitasking
Goal and Time Oriented
Excellent Customer Service
NEAT
Team Player
BILINGUAL, English / Spanish
Work History
September 2015 to Current
UPS Innovations Salt Lake City, UT
Warehouse Lead Supervisor/ Manager
Loaded products weighing up to 80 pounds onto trailer for delivery. Processed 56,000 shipments per 8 Hour time period
Directed 50 warehouse shipping associates.
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Directed 50 warehouse shipping associates.
Maximized sales by shipping on time and accurately. Director of 120,000 square foot warehouse, shipping /receiving . Trained staff on material handling processes to reduce shipping times. Built a motivated warehouse team of 50 well-trained staff. Forecasted manpower requirements based on daily workload and company targets.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Led warehouse improvement initiatives to advance operational efficiencies.
Received, stored and shipped goods and materials.
Optimized production scheduling to lower production costs. Sorted cargo before loading and unloading.
Tagged all inbound merchandise with receiving date. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Tracked time spent on assignments each day for productivity reporting. Stacked and piled lumber, boards and pallets.
Verified computations against physical count of stock. Unloaded cargo from truck with hand trucks and pallet jacks. Swept floors and stored equipment at the end of each shift. Monitored department performance data to identify and avoid potential risks.
Loaded and unloaded ship cargo.
Recorded numbers of units handled and moved using daily production sheets and work tickets.
Attached identifying tags to containers.
June 2014 to December 2014
FedEx Smart Post Salt Lake City, UT
Parcel Assistant
Redirected shipments en route in response to customer requests. Loaded products weighing up to 80 pounds onto trailers for delivery. Processed 8-12 shipments per minute.
Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Moved freight, stock and other materials to and from storage and production areas and loading docks.
Received, stored and shipped goods and materials.
Adhered to all requirements and regulations for interstate HAZMAT carriers.
Sorted cargo before loading and unloading.
Stacked and transported all overstock to storage areas. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Stacked and piled lumber, boards and pallets.
Unloaded cargo from truck with hand trucks and pallet jacks. Divided cargo received by account number and intended location. Operated PC and RF-based computer systems with a high level of accuracy. Swept floors and stored equipment at the end of each shift. Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
Loaded and unloaded ship cargo.
Education
1982 Chabbott College Livermore, CA
Associates (did 2 years out of 4).
Accomplishments
Led warehouse team that had a 0% injury rate for 4 years in a row Directed team of 50 warehouse associates, with a 6% staff turnover rate. Supervised a warehouse and distribution crew of 50 direct reports for a
$500,000.000 company.
Directed 50 warehouse shipping associates.
Maximized sales by shipping on time and accurately. Director of 120,000 square foot warehouse, shipping /receiving . Trained staff on material handling processes to reduce shipping times. Built a motivated warehouse team of 50 well-trained staff. Forecasted manpower requirements based on daily workload and company targets.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Led warehouse improvement initiatives to advance operational efficiencies.
Received, stored and shipped goods and materials.
Optimized production scheduling to lower production costs. Sorted cargo before loading and unloading.
Tagged all inbound merchandise with receiving date. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Tracked time spent on assignments each day for productivity reporting. Stacked and piled lumber, boards and pallets.
Verified computations against physical count of stock. Unloaded cargo from truck with hand trucks and pallet jacks. Swept floors and stored equipment at the end of each shift. Monitored department performance data to identify and avoid potential risks.
Loaded and unloaded ship cargo.
Recorded numbers of units handled and moved using daily production sheets and work tickets.
Attached identifying tags to containers.
June 2014 to December 2014
FedEx Smart Post Salt Lake City, UT
Parcel Assistant
Redirected shipments en route in response to customer requests. Loaded products weighing up to 80 pounds onto trailers for delivery. Processed 8-12 shipments per minute.
Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Moved freight, stock and other materials to and from storage and production areas and loading docks.
Received, stored and shipped goods and materials.
Adhered to all requirements and regulations for interstate HAZMAT carriers.
Sorted cargo before loading and unloading.
Stacked and transported all overstock to storage areas. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Stacked and piled lumber, boards and pallets.
Unloaded cargo from truck with hand trucks and pallet jacks. Divided cargo received by account number and intended location. Operated PC and RF-based computer systems with a high level of accuracy. Swept floors and stored equipment at the end of each shift. Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
Loaded and unloaded ship cargo.
Education
1982 Chabbott College Livermore, CA
Associates (did 2 years out of 4).
Accomplishments
Led warehouse team that had a 0% injury rate for 4 years in a row Directed team of 50 warehouse associates, with a 6% staff turnover rate. Supervised a warehouse and distribution crew of 50 direct reports for a
$500,000.000 company.
Contact this candidate